Fantastic experience start to finish. Billy has been so helpful and proactive, working with us and being patient whilst we found our perfect home. Billy guided us through the whole process, with clear... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've just reached the end of the mortgage process with the support of Ben Kistell at Option Finance and i'd recommend him in a heartbeat. Ben is not only knowledgeable he's fast, provides great commun... See more
We cannot thank Billy enough, from start to finish he has been amazing. Communication faultless, explaining each step and process throughout. I feel he has gone above and beyond his duties to help us... See more
We dealt with Ben to get our first mortgage and can’t recommend the service enough. He was knowledgeable and competent, and never made us feel like any question was too small or too silly! He kept us... See more
Company details
Written by the company
We are a mortgage information website providing an insight into specialist mortgages for applicants who have bad credit, are self-employed or require commercial finance. We can also put you in contact with suited mortgage brokers based on your circumstances
Contact info
119a Friar Gate, DE1 1EX, Derby, United Kingdom
- 0800 195 0490
- info@expertmortgageadvisor.co.uk
- www.expertmortgageadvisor.co.uk
Breach of guidelines
First time buyer
As a first time buyer with no experience or knowledge, I felt Billy was great in helping and explaining everything.
I would definitely recommend them. Took a lot off stress off us applying for our first mortgage
Remortgage experience
I can’t thank enough billy. I was having a difficult time doing remortgage but Billy made things easy for me. Everything was pretty simple and straightforward. Going with them was the best decision. All in all I enjoyed and do recommend to go with them without hesitation.
I can’t thank Billy Nugent enough for…
I can’t thank Billy Nugent enough for his help, advice and professionalism throughout my mortgage journey…I’m sure I would have got anywhere without him, certainly not this far in such a short time. Everything was explained carefully and every small detail thought about to make the process clear and simple to understand…thank you.
Billy Nugent
I can not recommend Billy highly enough, he has gone over and above not only met, but exceeded every expectation, and without him, I doubt very much that I would have a great mortgage rate that I do today! As my case was complicated, he approached my situation and options with positivity & confidence. was explained clearly and the entire process was as just about stress free as a remortgage can be
Absolutely Excellent
Brillaint service. Tim was my mortgage broker who has been excellent from day one and all the way through. I would like to thank the whole team for providing a stress free process.
Amazing Megan!
My mortgage advisor was Megan! Wow! She is absolutely amazing! She has gone above and beyond to help me to get the right Mortgage. Megan is patient, knowledgeable and friendly. nothing was ever to much trouble. I messaged Megan constantly throughout the day, (I'm a bit of a worrier) looking back I asked the most ridiculous questions, and was never made to feel silly . Her responses were always prompt and empathetic. I was always advised and never felt pressured, I felt as though Megan always had my best interests at heart. I would highly recommend thank you so much! ⭐️ ⭐️ ⭐️ 🌟 ⭐️
I HIGHLY recommend using this company.
I HIGHLY recommend using this company.
The service that Clare Hanson gave was exceptional. Even with my own challenging set of circumstances, I was sent an offer incredibly promptly and with a rate that exceeded my expectations.
I have been assisted and guided every step of the way and it has made, what had been a highly daunting task, a walk in the park and now, as a single woman starting again at 52, Clare has helped me achieve it and I cannot thank her enough for that.
I had such a great experience with the…
I had such a great experience with the team throughout my mortgage process. I am a first time buyer and needed guidance with the process and Paul was amazing. The team were very responsive. Messages were replied to very promptly. Paul was very open and addressed my questions whilst given me time to consider options presented. I could not have asked for a better advisor.
Amazing experience!!
We had the best experience with our mortgage advisor. Megan (Woolley) was so helpful and supportive the whole way through! We are first time buyers and had no stress as Megan was there to help with anything and everything! So glad she was recommended to us and we would tell anyone to get in contact with her in regard to their mortgage! We will definitely be keeping her email for the future! We can’t thank her enough!
Great communication
Great communication throughout: clear, prompt, and thorough. Completely minimised the stress for us, making the process seamless! Billy was fantastic, definitely recommend.
My experience was excellent and my…
My experience was excellent and my mortgage advisor was Megan Woolley who made the experience go so smoothly.
She was always on hand to help me with anything I needed via phone call, message and email, even the silliest questions.
I was very nervous about buying my first home and thought it was gonna to be the worst experience I’d go through but it wasn’t too be!
I would 100% recommend Megan to anyone.
Fantastic experience start to finish
Fantastic experience start to finish. Billy has been so helpful and proactive, working with us and being patient whilst we found our perfect home. Billy guided us through the whole process, with clear advice without being pushy. He's kept up updated throughout and been great seeking updates to get our mortgage offer through quickly. Would 100% recommend and will definitely use again.
Exceptional professional
Mark is the consummate professional. I’ve been his customer for over 4 years and a variety of financing needs including a recent remortgage during the challenging times of higher interest rates and loan conditions.
Mark is an advisor, he will guide you and give you all the options but you can tell he genuinely cares in the quality of his work and also the lengths he goes to to look after you, keep you informed and not keep you waiting or in the dark.
Cannot recommend him enough!!
Billy was excellent throughout the…
Billy was excellent throughout the process - keeping us informed and working hard to get us the best deal.
Billy was superb highly recommend
We were applying for what we thought was going to be a simple remortgage with a transfer of equity. However in the current climate it ended up being more complicated than that. Billy was excellent, he guided us through the process, kept us informed regularly. He found us a lender that fit our needs and helped us navigate some last minute hurdles. He chased the lender on our behalf to get a decision knowing that we were anxious and I can’t thank him enough. Would highly recommend.
Had Billy throughout the process
Had Billy throughout the process, very fast and efficient. Even though our situation was slightly different to the usual mortgage application. Billy’s work rate and knowledge was above and beyond throughout the whole process, couldn’t recommend highly enough.
Really positive mortgage experience
We have been so happy with our experience working with Paul and Caroline from Best Lending Solutions (via expert mortgage advisor). Our situation was not a simple one so we did feel like we needed “expert” advice, which Paul has provided with good humour and professionalism. I’m delighted we’ve secured a mortgage with a good rate in a pain free process. I wouldn’t hesitate to recommend Best Lending Solutions to anyone - I’ve been thoroughly impressed.
Highly Recommended
Huge thanks to Billy who completed our re-mortgage recently for us. A very smooth and stress free process throughout.
Billy was very professional and efficient at all times - he answers e-mails and queries very quickly and with full explanation. We would highly recommend his services.
Thanks again Billy, J and M.
Highly recommend
Billy has provided us with an excellent service. He is always on hand to discuss our queries in writing or on the phone, even outside office hours.
Billy has made a particularly stressful time for us run smoothly and efficiently, which is very much appreciated.
We cannot rate Billy highly enough, and we will definitely be recommending him!
Megan is 10/10 and helped us secure a first time buyer mortgage on a new build
Megan from option finance has been fantastic through every step of the way. We’re first time buyers with a little adverse credit history, but with complications regarding our deposit amount Megan was able to find us offers the suited our needs regardless. Megan has been easy to contact, available at pretty much any time of the day and very patient especially when I’m sending messages wanting updates every day. Megan is a true credit to the options finance company and we will 100% be using her with our remortgage. Even though options finance had a slightly higher fee than other brokers we’d spoke to, we felt that the personal service and prompt support was well worth the money. 10/10 would recommend and have been so far with colleagues. Couldn’t thank Megan enough for her work.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
