Express Appliances Reviews 

2,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and seamless process, praising the polite, friendly, and professional staff and delivery drivers who often go above and beyond. Reviewers appreciate the quick, hassle-free delivery and easy installation, enabling access to goods otherwise unaffordable. However, some customers noted product quality issues, receiving faulty, dirty, or damaged items that stopped working soon after delivery. A few also felt customer service was poor or rude, experiencing unhelpful interactions. Additionally, delivery or installation was occasionally refused due to property type or minor socket issues, and some drivers appeared rushed.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the politeness,... See more

Delivery service

People report positive experiences with delivery service, highlighting the professionalism and friendliness... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and professionalism of... See more

Product

Reviewers mention ambiguous feedback about product quality and condition, with many expressing satisfaction... See more

Customer service

Customers had positive experiences with customer service, often describing the staff as professional, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a cooker, the gentlemen who came to Install it were polite down to earth guys . Told me everything they were doing to install the appliance and showed me how everything works on, told me abo... See more

Rated 5 out of 5 stars

Amazing service from start to finish The two guys who came to deliver and install my washing machine went above & beyond! Always so easy to get through to speak with someone …which is rare t... See more

Rated 5 out of 5 stars

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install. Prices are aggreable. Washing machine broke rang them and had ano... See more

Rated 5 out of 5 stars

The process was so simple and fast , I am truly over the moon with this company . There white goods are in excellent condition , delivery service was hassle free and on time . I feel so secure that if... See more


Company details

  1. Appliance Rental Service
  2. Appliances Customer Service

Written by the company

Electrical appliances available for rent - including kitchen appliances, televisions, home entertainment and technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,585)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this company

I love this company, they have given me the ability, to have the kind of goods, I could never afford if I had to buy brand new. Thank you for the ease of signing up and ordering. The guys that deliver are professional and friendly. I will definitely be ordering again.

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

We're do I start

We're do I start, First the lady on the phone Absolutely as rude as anything Has no people skills whatsoever. Secondly I rent a washing machine, Dishwasher And a fridge freezer nothing ever matches all different colours they never come clean always dirty and full of dents and charge 90 pound a month for this, and best of all put the price up with out telling you and try and tell me they have sent an email so full of sh.t Why an increase There's no running costs for them To supply me We pay over the top anyway, would I Recommend them No not a chance My advice would be Save the money And go and buy a new one yourself They rent you second and rubbish

June 20, 2026
Unprompted review
Rated 4 out of 5 stars

Customer Service Brilliant

Customer Service Brilliant. Delivery staff bit hit and miss My Fridge Freezer still Rockin .I would like to see incentives/discounts for multiple rentals, or options to upgrade especially TV's after qualifying period. I would not hesitate to recommend

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Washing machine rental

I have rented a washing machine with them for many years, they are a great company, fantastic customer service, anytime I’ve had a issue with the machine they have been fantastic at sorting out a replacement machine within a few days to a week maximum. Very satisfied customer 😆

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Renting White Goods

I have been renting for 18 months and rent a Washing machine, chest freezer and dishwasher excellent service from start to install.
Prices are aggreable.
Washing machine broke rang them and had another installed within a week, down to earth and easy to talk too.
Would highly recommend.

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Washing constantly going wrong last…

Washing machine constantly going wrong last time the 2 who delivered was so rude that they had to come to me again had me in tears !!!!! Do not recommend at all and when I put complaint in there attitude wasn’t any better can’t remember exact date

June 20, 2026
Unprompted review
Rated 2 out of 5 stars

Always had good experiences but…

Always had good experiences but recently 7 attempts to provide a tumble dryer that works is not acceptable - Customer service though are great and efficient, very responsive.

Just need to maybe invest in some tumble dryers that work

June 1, 2026
Unprompted review
Rated 2 out of 5 stars

Came over to from Hughes rental wish I…

Came over to from Hughes rental wish I had brought new cooker know stuck in contract for two years with second hand cook which came dirty inside and all round inside edges of cooker and no rubber sill in cooker door not happy at all got told book engner appointment for what also rapid ring fully come on but only half elements work on remaining rings

May 11, 2026
Unprompted review

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