Express Cabs & Couriers Ltd, Maidstone, Kent Reviews 52

Ordered a taxi and it arrived and immediately drove off because I had a small chihuahua, despite the fact the journey booked was to the vets. I called the operator who was also very rude and then hung up on me! Needless to say I won't be using the company again and have deleted their app.

The driver's services was excellent and good. He was very helpful. Would recommend.

All the time was used this company of taxi, but today wS very disappointed..so sad.. Will tell everyone!!!! And you have all the time trouble when customers tried to connect you!!!

Excellent driver 164 very pleasant and chatty on time pick up and caught my train good service very well done thank you 👍👍

I always use this company when I need a taxi, usually for an airport trip.
However, I particularly want to praise the driver who on 5th October took me from Maidstone to Heathrow and not only dropped me at the assistance point but asked for a wheelchair. He was brilliant.

Two cabs pre booked. Both late and both took a £2 tip which I didn’t even tip. Not sure how that happens, do you need to click a no tip button or else they assume you wanna tip £2 for a 1 mile journey? Won’t be using again

Absolutely disgusting behaviour by the driver that picked us up. There were three drop off points which we told the driver when he picked us up. After the second drop my nephew gave the driver £20 towards the £18 fare showing on the meter. The driver pocketed the £20 and decided to reset the meter for the last drop which was less than a minute away and less than a mile away. I questioned this and the driver said that he was only given one address in which I replied that that was wrong and should have made me aware what he was doing and why. His response was “that’s the way it is”. He then charged me another £5.40 plus the £2 which he pocketed as a tip for a journey less than a minute away totalling £7.40. I paid the driver and said I would be making a complaint. The driver did not respond. I made a complaint to express cabs requesting an explanation and a full refund. The driver lied about the situation saying he reset the meter because I didn’t give him the last address which is why he reset the meter another lie. Express cabs Maidstone office only refunded me £4.60 and still charged another 2.80 for the last part of the journey so no compensation for the complaint and no customer service apology. This driver wasn’t disciplined and is probably still taking advantage of the public. I will now forward this onto the licensing officers in Maidstone council to make them aware of this current behaviour.
I will never use express taxis again

I booked a taxi at 11:20 am for a 12:00 pm pick-up from the Premier Inn in Maidstone town centre. However, at 12:04 pm, the taxi had still not arrived.

When I called their “express line" from the Premier Inn, the controller informed me that the taxi was on its way but would take another 15 minutes to arrive. I was told they very busy, to which I responded that this was precisely why I had booked the taxi 40 minutes in advance. The controller simply stated that there was nothing she could do to assist further.

The taxi eventually arrived at 12:20 pm, 20 minutes late. Although the driver was polite and explained that he had only received the call to come just four minutes earlier

I am extremely dissatisfied with the service, as it caused us to be late for an important appointment

Weird taxi firm. A few of us ordered a taxi to go to Paddock Wood station. Taxi didn't arrive for ages, so we called to see what was happening. Apparently the cab turned up at the address, waited for a few minutes then left. When we asked why they didn't phone us or knock at the door, we were told it was our responsibility to watch out for the cab. Strange. Cab came back, picked us up and proceeded to take us to Paddock Wood station. The meter said somethng like £9.20, but the driver asked for £30 - apparently that was a fixed fare. Again, strange. Not sure on the legality of not showing a correct fare on the meter or not letting customers know the fixed fare price in advance, but I couldn't honestly be arsed getting into that conversation. Don't use this company

Sammy was very helpful and patient, would use again

Just arrived at Gatwick To be picked up by express cabs.

One of the kids spelt a bit of water (10% of
A small bottle of water if so) and the driver has told us that we would have to pay him 75£ as the seat is wet and that would be bad for his next client.

He also never offered any help.. he just jumped to talked about how much more we have to pay him now.

He carry on arguing with us when we said this not being fair in front of 2 tired kids that just arrived in a late flight from holidays.

He then explained that we were not allowed
To drink or eat anything..

I have asked him how is even possible that he can say that I can allow the kids to drink water… water… on a summer day when they just landed. Honestly… this is disgraceful.

Getting to a location fine, getting home after 12 another matter. Last 2 times - 1 st time waited outside a friends house for over 1 hour, this time been 45 mins late even after calling the office. If you can't do it, then don't take the job otherwise you just make your customers angry.
Just got back, no time to even put my seat belt on, driver doing 50 in a 30 mph zone, did not feel safe the entire journey home. Rather pay more and feel safe than this "service"

H-58 was my taxi driver who picked me up and he was very polite and very kind I couldn’t off asked for a better taxi driver

No service!!! Hang up on phone calls!!! 5 min to wait.... ignoring calls!! So ridiculous!!!! Never come this "taxi"
No words!!!

Booked 5 days in advance had no confirmation via text so telephoned day before they said text confirmation sometimes late
On morning of day taxi not arrived told waiting for taxis to clear I would be top of list as for hospital appointment
Rang back 15 minutes later they said had no taxi available
Will never use again

low service no replay at all from customer service they charge wrong amount and even we called them and we send email as per there request they didnot not even replay to our email at all .

The reception staff are very friendly and helpful. Our cab called my mobile on arrival but we missed the call and they didn't knock but sent another within 20 minutes on a Saturday night. Overall very happy with the service. Thank you

So its the sixth time we have booked Express and requested Curtis. He is polite , reliable and an extremely safe driver. ( I'm a nervous passenger) Express are in contact before pickup and very efficient.

Absolutely the worst taxi service I have ever experienced. Cancelled a booking leaving children under 10 completely stranded.

DO NOT USE THIS COMPANY.

The faster they go out of business the better!!!!!!

We had the loveliest driver! Even went as far as to help me with the seatbelts for my children and placing things in the car for me (being heavily pregnant). A massive thank you to the driver Burim and the company as well!