Eyelids Reviews 59

Ordered pair of reading glasses on 16 December but so far not received today 30 Dec. Emailed on 24th and was told in post. I broke my reading glasses and the website promise delivery within 4 days but now it's been 14 days.

On November the 21st 2020 we ordered a couple of reading-glasses until now December the 5th 2020 our order has not been delivered !
We sent repeatedly two emails to the dutch customer-service and received twice a standard feedback email in return that the glasses would have directly been send to us.
OUR ADVICE: DO NOT ORDER AT EYELIDS !

The eyeglasses are fine and I actually like them. My issue with the company as a whole is I've tried to unsubscribe from their mailing list repeated times and keep getting email after email. I even had an email reply from them a month ago acknowledging I'd changed my communication preferences but they haven't stopped.

Ordered two pairs of glasses and the communication, service and delivery were faultless. The glasses are awesome and I have just ordered more glasses.

Excellent product range,great service and intelligent pricing.

Unlike some of the recent reviews, I have ordered two reading glasses and some sun reading glasses. Arrived in a few days and I must say, I am delighted with the design, clarity of vision and overall service. Great communications directly from them every step of the way. I will be ordering more glasses from them.

Great customer service and fast response.

I have tried Eyelids twice. The first time glasses did not arrive for over 2 weeks. I emailed to enquire and apologies were made and the glasses finally arrived a further 2 weeks after that. I ordered a second pair of glasses and after one month they still hadn't arrived. I emailed and was assured they were on their way - and one month later still no glasses. This is a fraudulent business - avoid.

I bought 2 pairs of glasses from them on the 4th this months for some time it was pending but for now I did not receive them .I emailed them and they query if I give the correct address as the last time the glasses also did not arrive .They actually make me feel like a fraud .I did try them again as last time they apologized and said they had problems with royal mail if I remember correctly .So this year I thought I try again but now I lost the money as clearly I wont be refunded.I wont purchase from them again .I would not think if glasses are packaged properly to avoid damage the box would fit through a letterbox as I work Mon-Fri I kept waiting for a missed delivery note .

Living in France but wish to buy in GPS but website won’t let me. Keeps switching me to French euros at inflated prices. Very irritating !

I'm concerned about legitimacy and customer service of this company. An order supposedly despatched 8 days ago has still not arrived and the company does not seem to take my concerns seriously, saying it will probably turn up in the next day or two..... Not what you expect from an online retailer. I'd urge caution.

Bought cheap folding glasses over a year ago that have stood the test of time. When I bought them they were very helpful with my delivery needs.

I found Eyelids via an internet search and they had just the pair of spectacles I was looking for, and at an extremely competitive price. The glasses arrived promptly via post but unfortunately they had been damaged in transit and were slightly twisted. I'd purchased the glasses as a back up pair and wasn't too bothered as I bent them back into alignment but thought I'd drop Eyelids a quick note to let them know (I made it clear that I wasn't looking for a refund or replacement pair). A prompt reply followed explaining that this was a rare occurrence and as I was considering purchasing a further pair in the future, they despatched another pair completely free of charge. I was delighted with both the spectacles and level of service received - credit where credit is due.

I did have problems with my order but they have now explained that a bag of parcels went missing at Royal Mail and they had problems with their e-mail servers at the same time. I have now received my order and they have apologised.

I've just received my third order of reading glasses from Eyelids and, yet again, I am delighted with both the products and the speed of their service - our five pairs of glasses arrived in four days, to our tiny village in remote inland Spain.

They offer an extensive range of styles, all of which come with cases or pouches, and at amazing prices - far cheaper than any I have seen available to buy in the shops.

I wouldn't hesitate to recommend them to anyone looking for reading glasses.

I've used this company twice now and found them very helpful, answering any queries quickly and accurately. And the glasses were exactly as described - reading glasses that actually fit properly for around £12.