I had a really positive experience with Max. He was friendly, helpful and knowledgeable when it came to choosing accessories, and he made the whole process easy and enjoyable. He was happy to offer... See more
Company replied
Location
Switch locationUnit 6, Carlow Retail Park,, Hanover Road, R93 DN40 Carlow, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a very good experience on my visit to EZ living store in Carlow, I was met by one of your store attendant Max with a very warm welcome and provide alot of guidance on the furniture option tha... See more
Company replied
Max was really helpful showing us the accessories and the paining for my new home. Took time to understand what we needed and also gave suggestions that we ended up going with
Company replied
We have just purchased another item to the new house. And to finalise purchase, i returned to Gosia in Carlow store.. She is as always helpful and trustworthy. The table looks amazing and we have mo... See more
Company replied
Company details
About EZ Living Furniture - Carlow
Written by the company
EZ Living Furniture - The Home You Deserve Starts Here
EZ Living Furniture is Ireland's largest family owned furniture retailer. From humble origins in Galway, it now boasts 22 stores across Ireland and Northern Ireland, with plans for further expansion in the coming months.
Here at EZ Living Furniture we pride ourselves on providing quality furniture at affordable prices along with excellence in customer service. We buy direct from the manufacturer, cutting out the middlemen, meaning whether you are purchasing a new sofa, mattress, dining table or bed, you are getting incredible value for money.
We don't claim to know anything about TV's, laptops, phones or home appliances. But we do know furniture, style and interior trends. We are your furniture and interiors experts. We are EZ Living Furniture.
Contact info
Unit 6, Carlow Retail Park,, Hanover Road, R93 DN40, Carlow, Ireland
EZ Living Furniture - Summer Sale
4.8
Excellent
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 49% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from EZ Living Furniture - Carlow
HI Aine, Many thanks for your review - we are delighted to read such positive feedback but notice that we only received 1 star.. would you be so good as to update the stars on it to reflect your great feedback..?
We would really appreciate it - thanks again!
Reply from EZ Living Furniture - Carlow
Hi Phil, thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience at our Carlow store and that our team was so helpful and friendly. We truly appreciate you taking the time to share your feedback. We look forward to welcoming you back to EZ Living Furniture again soon!
Horrible
Horrible, Incompetent Service: Multiple Conflicting Accounts and Zero Resolution
My experience with EZ Living Furniture has been an absolute nightmare, primarily due to the complete failure of communication between their Carlow store and the online websales/customer service teams. I purchased an item online in December 2025, which has yet to be delivered.
The issues began after receiving two "ready for collection" text messages. I travelled a considerable distance to the Carlow store twice and wasted significant time, only to be given an incorrect order the first time and told on later occasions that my correct order was unavailable or potentially never in stock.
The most frustrating part is the total lack of consistent information. I was told multiple conflicting stories by different staff members:
The order was given to another customer.
The item was lost in the warehouse.
The order was never sent to the store in the first place.
There was a problem with the stock system, and the item was never actually available.
Instead of receiving support, I've faced constant blame-shifting and have had to repeatedly chase both the store and websales. Despite a manager promising a call back, no one has followed up via phone or email regarding a refund or a resolution for the significant inconvenience caused.
The handling of this matter has fallen far below acceptable standards of customer service. I requested a refund of my purchase sum within 14 days and for them to arrange a proper courier collection for the incorrect item given to me, but I have not received any communication about this. To top it all off, the company wouldn't even offer a voucher for the substantial time and travel costs incurred.
I would strongly advise caution when dealing with this company; their internal processes are a mess and their customer support is appalling.
January 25, 2026
Unprompted review
Reply from EZ Living Furniture - Carlow
Good afternoon Aoife,
In relation to your review - whilst we agree you received the incorrect item at time of collecting instore - we can only apologise and have acknowledged this.
The order was placed on 27th December (a christmas tree) and was booked in for collection on 19th Jan which was the first collection day after christmas for this store.
Our staff member kindly offered to collect it from your home as she was passing which was the quickest way to get this resolved for you as understandably you were unhappy to wait - however you declined to let her collect it and returned the tree over the weekend which we are very grateful to you for doing so.
The refund was processed in full to you today at 12.14 once the store notified us the item was returned and we have allowed you credit on your account to use again which was confirmed via email at the same time above.
We can only apologise we had no stock to give you despite it reflecting on the system that it was in stock.
Great service
Great service, spotless showroom & very well laid out.
It’s a pleasure to shop .
January 22, 2026
The staff are fabulous in the Carlow…
The staff are fabulous in the Carlow store. The chap that looked after me had great people skills.
January 22, 2026
Xmas decorations
Excellent choice of Christmas decorations. Last year, I bought some large Santas—they were the best I've seen and great value. I've returned this year for my Christmas tree and I couldn't be happier
December 7, 2025
Unprompted review
We purchased an “on-the-floor” TV unit…
We purchased an “on-the-floor” TV unit that turned out to be defective. When we returned to request the missing part, we were told that they didn’t have it and couldn’t assist us. We were essentially blamed for not checking the floor model before purchasing, and advised to buy the missing nail ourselves from Woodies. We’ve shopped there before including buying lights but this experience has really damaged our trust in the company and the brand. The way the situation was handled felt very unprofessional.
December 3, 2025
Gosia from EZ Living Carlow…
Gosia from EZ Living Carlow was a blessing when we went in to pick furniture for our living room. Absolutely fantastic service, couldn't ask for better.
December 5, 2025
Unprompted review
Great Staff
Great store, great selection of furniture and accessories. Staff were very helpful.
December 1, 2025
Very helpful and made it a lot easier…
Very helpful and made it a lot easier and simpler when I purchased a bed for my teenage daughter. Gosia was knowledgeable and very patient.
November 15, 2025
amazing experience buying my furnitures…
amazing experience buying my furnitures with max help. Polite and educated man with an amazing customer interaction. highly recommend it.
October 6, 2025
Unprompted review
Went to Ez living great experience
Went to Ez living with quite a open mind when we met a guy called Max he was great help in the process of picking our new house furniture.Such a gentleman he took time and effort to show us all different types, colors etc.
I will be fully recommending this company and Max especially!!
Thanks a million again!
October 3, 2025
Unprompted review
excellent service and hospitality from…
excellent service and hospitality from max he was very accommodating and i felt welcomed he helped me with all my inquiries and am very satisfied as a customer and shall return
October 2, 2025
Unprompted review
Nathan in Carlow Ez Living has made out…
Nathan in Carlow Ez Living has made out experience wonderful and has fulfilled every question we had for him. He was very patient with our needs.
September 2, 2025
Very helpful phone staff
Very helpful phone staff, I had a tough problem and after a few nice phone calls all was well, the women ave very good and super helpful
January 29, 2025
Good experience
Efficient friendly service from knowledgeable staff.
Delivery of items arrived exactly as advised.
August 1, 2025
Quality merchandise good choice.
Quality merchandise competitively priced with friendly, helpful, knowledgeable staff
August 23, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.