Formula One Autocentres - Chelmsford Reviews 

Great service, puncture was repaired very quickly with no pre arranged booking

Stopped off at the garage leaving Chelmsford to Manchester in a campervan at 17.50 and the Team were so accommodating and replaced the tyre and got me back on the road in 30 minutes!! Amazing support from the Team at Chelmsford. Aiden was a superstar! Thank you!!!

Booked a car service for Ford Fiesta (998cc) ecoboost at the Chelmsford branch. Was quoted over the phone £170 inc vat. Included oil, filters etc.
Car delivered to branch 10.00 am Sunday 28.04.2024.
When I collected car was faced with a bill of £303 and a few pence.
The very nice young man behind the counter couldn't give me a reason or explanation.
He did however as a gesture reduce the bill to £280.
I was promised a call today ( 29.04. 2024) from the branch manager to explain, which did not happen.
Doing some research they quote £165-£170 ( inc vat) for a service, that's online in a lot of places.
What you are not told that does not include parts and oil.
I wasn't told that.
Very upset and thinking of discussing this with trading standards.
I could of got the service elsewhere for £235.
I hasten to add the service seems to be thorough and of good quality.
But without question I was mislead and even more disappointed when I didn't receive the promised phone call explanation.

The incredible team at Formula One managed to fit a new brake bulb not 5 minutes before my driving test! Truly amazing service, the team managed to diagnose and repair the issue in no time! Thank you so much to all the Formula One Chelmsford team for all your help and exceptional customer service!

Had an accident and wrecked my front left suspension. The only place with a yard open so the tow truck could drop my car was this garage.
They looked at what needed fixing and quoted me just under £1000. What options did I have in my busy schedule but to proceed?!
A week later, terrible clunking sound coming from same area. Booked car back in, dropped off Saturday morning, and was told they'd phone me after lunch. I called them at 2pm as they hadn't called me. They told me that they had taken apart and replaced part to see if that would solve clunking, then would give me a quote for fixing.
Got call to pick up around 4pm - told that they had tightened the upper bracket/mount and the noise was now minimal. I asked if it was safe to drive, and was told by the boss(?): "I'd put my kids in it! I've got four of the b*******!" All this in front of my 8 year old son. :(
Drove it in their car park and straightaway realised that there was absolutely no difference in the clunking. Exactly the same. I went back in and questioned whether they had actually done any work on it at all that day! I have my doubts.
They reluctantly booked it in and quoted me a further £200 to replace the top mount.
I arranged and dropped it today at 3pm. I was told that it would ready in 2 hours. 2 hours and 40 minutes later I was called: "We won't be able to do it today, as we can't get the (part?) out - it's corroded and stuck. We've been trying for 2 and a half hours and we close in 20 minutes."
I asked why it took that long to identify that they couldn't move a part and suggested that it sounded like they just didn't want to finish the job tonight because it was nearly home time, and was told, "Oh, no, no, Sir. Not at all." There were some laddish noises in the background and it sounded disingenuous to me.
I said I need the car and the man told me that they could put it back together for me collect. He said it wouldn't take long to do this, only ten minutes.
In the end, I have left it overnight with them and have been told they will soak the part in wd40 and fix it in the morning for me to collect.
It all sounds very dubious to me, and once I get my car back and I'm satisfied it has been fixed properly, I Will not use this place ever again.

I always use formula one autocentres in Chelmsford and they are so friendly, helpful and knowledgeable. They always keep me up to date with what is going on with my car and never complete any work without telling me the costs first. They are reasonably price and always get the work done in a timely manner. I wouldn’t use anywhere else.

On the 13th of January I took my car to your Chelmsford Auto centre for a Full service and aircon re gas. I arrived before 8.30 am and new I could be waiting all Day so I was prepared to wait. 11.30 and My car had not moved so I asked why and was told they were waiting for the Gas to arrive. About half an hour later my car was worked on which I could see through the window in the waiting room. The Aircon re gas could not be carried out because the car had a leaky valve. So I left around 13.30pm after the Full service was finished. The Following Week The oil warning light came on while I was on my way home from work. I pulled off the motorway, checked the oil, which was low and went straight back to your Chelmsford Centre. The oil was checked and topped up. I left and made my way home. On my way to work on the 30th January my oil warning came on again, but as I wasn't far from work I carried on. When I got to work I checked my oil which was below the minimum. When I finished work I called my breakdown service and after some time they eventually took my car to your Chelmsford Centre but it was after 6pm. I had already spoken to a member of your staff and they suggested if I was late to post the keys in an envelope which I did. The next Day 31st Jan when I finished work I phoned to find out any news of my car. I was told the oil filter housing cap had a slight crack and a new was on order. Thursday 1st February I phoned your Chelmsford Centre and was told the Car was on the ramp and should be finished in an Hour, so I arranged for a colleague to drop me off. I had been using a works van to get Me to and from work as I work 47 miles from home and start work at 4.30 am. My colleague dropped me off and went. Then I was told by one of your Manager's the wrong Filter housing cap was ordered and my car was not ready. I was now stuck but the Manager agreed to take me home. I now had to Use my Wife's car to get to and from work. My car was at your garage for 2 weeks and 2 days before I got it back on the 15th February and that was only because I sent a link for the correct part. The next day when I got to work I checked my oil and it seemed ok but the Engine undertray had a load of screws missing which I know were there before. I have since ordered and fitted new ones. I contacted the customer service team and was refunded the Full cost of My service. The problem with the Oil Leak was still present as I checked the oil level every day. Last week ( 17th April ) the Oil was very low and visible on the engine under tray. I took My car to my Local Seat dealer for them to look at the fault. They told me that the oil filter cap was about to come off, but that was not the main problem. The oil cooler housing which the oil filter cap fits onto was damaged from the last service. And this could only be damage by over tightening the oil filter cap. Because the oil cooler housing is in an awkward place it could take 6 hours to replace. This is now going to cost Me Over £1200 to put right. I am not happy as not everybody has funds like that in this day and age. I used to trust Formula one auto centre but after my experience I will be very reluctant to go back.

The boys helped to get my exhaust back on, we were in and out in half an hour, amazing work, thank you so much for your help!!!

Great people, couldn’t be any more helpful. Will definitely be back and would recommend to anyone.

Can’t complain at all! Always ready to help and especially helpful in an emergency’s , bought a part from Ford and F1 fitted it for free
100% friendly and helpful

Very efficient and good service lovely people

Replaced my valve and didn’t charge me

Found a nail in my tyre brought my car to garage and it was sorted very quickly. 5?star service will definitely be back in the future

Knowledgeable and really understanding team. Cannot thank them enough for sorting my car out and booking me in at short notice

The guys at formula 1 have been very helpful and changed my bulbs last minute before a long trip!
I will be coming back next week to get my tyres changed. Thank you!

Following an unexpected and expensive quote for works at Lookers I visited Chelmsford and explained the situation. Nothing was too much trouble and the work was carried out that afternoon, to a high standard. It was even less than half the price of the aforementioned garage. All procedures were explained along with associated costs. I cannot thank Owen and his staff enough. It looks like we are travelling to the South Coast once again. Many thanks.

Helpful, friendly service as always

Outstanding services always from the Chelmsford Formula One garage can ask for any more customer service relationships and everything else outstanding

Booked for a tyre replacement and checked for my locking nut was in the boot before going. Turned up on time and they said they could not find the locking wheel nut. Needless to say I was very surprised and said its in the boot under the floor in the special cut out for the nut . When I walked round no nut was present and its gone. They said "your mistaken". Total denying any responsibility. Walking through the workshop nuts all over the floor a real mess and no metal holders in use . I should of realised when my partner said they lost hers ! Book else where . Customer care is none existent.

Amazing service, so helpful. Thank you will only be using you guys from now.