Formula One Autocentres - Harlow Reviews 

107
TrustScore 3.5 out of 5

3.6

EDINBURGH WAY, HARLOW, CM20 2DH ESSEX, GB


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Rated 1 out of 5 stars

F1 Regas completed, by the afternoon not working. Contacted them as soon as, took it back the next day. Another 2 hour wait, while they again vacuum tested for a second time (that’s 3.5 hours + sat... See more

Company replied

Rated 5 out of 5 stars

Went into Formula 1 autocentre at Harlow as warning light on car showing problem with tyre pressure. Had accidently left my mobile at home and didn't want to risk driving on motorway. Greeted by the m... See more

Rated 5 out of 5 stars

I would like to single out Reece at the Harlow branch for his very polite and helpful approach, something you do not get everywhere these days. Thank you Reece!

Rated 5 out of 5 stars

As a Mother of 3, I trust all my children taking their cars to Harlow Formula One Autocentres. Recently, both my young sons' bought 2nd hand Vauxhalls each. They took the cars for exhaust pipe check-u... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • EDINBURGH WAY, HARLOW, CM20 2DH, ESSEX, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

107 reviews

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3.6

All reviews

(107)

5,475 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customer

Whenever we have been to formula 1 we have always found the staff very friendly and recently was no exception. Jake (the manager) booked the car in for us for a diagnostic test and explained if there was a problem they could fix it. They did this and it was ready the next day (it being quite a big job). Excellent service and will use the branch again when the mot is due. Thank you Formula 1.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great service …

Always a pleasure at formula one Harlow, the manager and his team are genuine, honest, super friendly and extremely efficient. No job is to big or small. Great team, will absolutely be back!

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, extremely helpful staff that are there to help you and support with their broad expertise. I never usually leave reviews, but here I needed to take some time and praise the gentlemen for their amazing work they do. Highly recommend!

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Went into Formula 1 autocentre at Harlow as warning light on car showing problem with tyre pressure. Had accidently left my mobile at home and didn't want to risk driving on motorway. Greeted by the manager who was extremely helpful and sensing my predicament fitted me in. Tyre pressures and alignment were checked, they even took my car for a test drive and they didn't charge me anything. Absolutely brilliant service - can't speak highly enough. Thank you so much!

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Was so worried about my daughter’s…

Was so worried about my daughter’s tyres . The guy at Harlow was amazing checked all her tyres and put my mind at rest . Thank you excellent service . Listened , was polite and courteous .cant thank them enough . Definitely recommend.

December 10, 2023
Unprompted review
Rated 1 out of 5 stars

My car just failed it’s MOT at the…

My car just failed it’s MOT at the Harlow branch and the failure was down to windscreen washer jets on both sides. I knew these were working fine because I cleared them out in preparation for the MOT two days before the test. I had two jets spewing water out on both sides to start with and then one on the drivers side randomly stopped and started but there was always at least one jet constantly spewing out water on both sides of the windscreen. Before the manager took a look he said that all I needed was one jet to be working on both sides and I proved this when I showed him. He then went into ‘protect my staff mode’ when he saw the water gushing onto the windscreen and said that it couldn’t have been doing it like this at the time of the MOT. Absolute disgrace, ample water on both sides of the windscreen but somehow it fails and the MOT tester is too busy to explain his decision. Complete waste of an MOT fee, I’m going back to Halfords now where they don’t pull stunts like this, you may pay a few pounds more but at least they know their stuff.

UPDATE. The following morning from the MOT failure and me posting this experience, I was called by the manager who I spoke to he previous evening. He explained to me the the MOT tester couldn’t get a single drop of water on to the windscreen via the water jets which then caused the failure. I was invited back to F1 later that day for a free retest and funnily enough the car passed because just like I showed the manager the previous evening when I was told it had failed, the water jets poured water all over the windscreen like they should.

This whole sorry incident including the one star review could have and should have been avoided if only you would have not been so unhelpful the night of the failure when I was showing you and proving to you there was nothing wrong with the windscreen water jets.

December 6, 2023
Unprompted review
Formula One Autocentres - Harlow logo

Reply from Formula One Autocentres - Harlow

Dear Craig,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Shoddy garage

I made the unfortunate mistake of using this place for an mot.my car has not failed any mot and is in road worthy condition. The retest was three times and a waste of my time and fuel.the office person jake was rude and discriminatory towards me.I spend another £100 unnecessarily as when I took my car to another test centre and passed first time.

October 17, 2023
Unprompted review
Formula One Autocentres - Harlow logo

Reply from Formula One Autocentres - Harlow

Dear Customer 4,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Super helpful team, quick service

Needed an emergency tyre repair on our way to the airport, called to the Harlow branch Friday morning 8/9/23 and the team were so helpful and fitted us the tyre in half an hour knowing we had to get to our flight on time! Thank you so much.

September 8, 2023
Unprompted review

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