Formula One Autocentres - Leatherhead Reviews 

Absolutely dreadful. Formula 1 autocentre in Leatherhead has really gone downhill.
I ordered two new tyres and front brake discs and pads Friday 9th February, told all booked in for Monday 12th February at 1pm. I arrived on Monday to be told that the job was quoted but not booked in however the tyres were ordered and in stock, did I want them to fit the tyres and come back for the disc and pads another day or come back on Wednesday 14th (today) at 8.30am when all the work can be carried out. So I said do it all on the 14th.
So I arrived this morning at 8.30am no one there, doors all locked. A member of staff finally showed up to open up at 8.45am.
When i said I was here to get my tyres and brake pads and discs fitted the hopeless member of staff said " I can fit your discs and pads but not your tyres as I am the only one here" I might be able to get your tyres fitted later or your have to come back another day!!!! I just decided to leave as I booked it in for all the jobs to be completed at one time so I could wait for it to be finished and go straight out to work. Formula 1 missed out on near £700 of work because of there dire management and incompetence.
So two days wasted, two days of income lost and no new brake discs, pads or tyres.
Take my advice and go somewhere professional.

I booked a replacement for my front two tyres via ASDA tyres, much earlier the same day as the booking, received the confirmation email, was told to bring the order reference and arrive in good time - great.
Upon arrival I was asked to wait as they were behind on schedule, no problem as I'd arrived about 5 minutes beforfe the hour slot anyhow.
The technician then came to collect my car about 40mins later. On my way to the waiting area one of the members of staff, later revealed to be the manager, asked me when I'd booked and saw it was in the early hours of the morning, which I confirmed.
He told me there was no mention of my booking on their system and that my car shouldn't be on the ramp as there's a lady that's been waiting - as if I had physically jumped ahead of this woman in the queue.
I said nothing and proceeded to wait in the waiting area and saw one of the fellow patrons was preparing to leave and heard her say she needed to go and could come back next week, to which the manager said that the technician undertaking work on my car was taking too long (he'd just started) and that he'd wished he'd hurry up. This was said within a room of 4 or 5 other customers.
Sometime after the Technician asked for 5 minutes of my time and explained that two of my front wheel studs were damaged - presumably the last time I'd had work done on the car - and was causing some difficulties in changing my wheels, I guess hence the longer time that the manager had quite vocally complained about.
In passing conversation regarding my damaged wheel studs I happened to mention that he might want to just get the wheel on as his colleague was complaining that he was taking long.
As said colleague was walking past the technician asked if he'd said that to which the manager denied it and asked why I would tell him that in quite a confrontational manner, to which I replied because it was the truth?
He then proceeded to tell the technician to get my car finished and out of the garage as it wasn't supposed to be there. The technician did the best he could do and advised I have it changed ASAP.
Upon my departure the manager continuously told me to get out and wave me away rather unprofessionally, when I asked for his name he quite aggressively leant to my window and told me his name and again that my car shouldn't have even been looked at, that I was the reason they were behind due to my booking in the early hours of the morning and that I shouldn't have spoken to the technician about what was said.
I told him that my booking, receiving the confirmation email and arriving was all part of my end of the contract and how I was supposed to know any different than what ASDA Tyres had sold to me was beyond me.
He was visibly irate and as I observed throughout my visit quite unprofessional. I suppose he was upset that I'd told his colleague what was said but not once did I see him offer any assistance to the technician or even ask what the problem was.
It was not my intention to cause any upset I was actually trying to help the technician out - the damage was caused by another garage and so would need to go back to them, but instead I was blamed for system failures that had nothing to do with me.
To be very honest his demeanor was that of a threatning one and I definitely won't be visiting this branch ever again. I intend on making a formal complaint also.

Great customer service from Adam and the team at Leatherhead. Went over and beyond to help me out with tyres. Highly recommend the Leatherhead branch and will not hesitate in using them again.

I recently visited F.1 Autocentre in Leatherhead to have faulty work corrected (from the F.1 centre in Chichester) and was attended to by Adam Tumi, the branch manager.

Adam was very apologetic about the poor service I had received, even though it didn’t happen at his branch, nor was it his fault. He insisted on carrying out the corrective work himself, to restore my faith in Formula One.

Adam was extremely polite, courteous, caring and showed excellent interpersonal skills and said that if I experiences any further issues, to ask for him personally. He is an excellent ambassador for Formula One Autocentres and has restored my faith in the company.

Booked my car in for an MOT at the Leatherhead branch 6 weeks ago online. Paid and received an email confirmation. The day before the booking for 8th May I received a further email reminder of the appointment. I arrived at the allotted time and the guy told me they haven't done MOTs at the branch for 4 months because they haven't got a tester. To add insult to injury he tells me that he can see the booking on his system so I have no idea why the branch couldn't have had the decency to have contacted me at the time of the booking...he was really indifferent and told me Guildford was the nearest branch. So now I can't drive the car because the MOT has expired and they have my money. I have made a complaint online but I have not had any response; what a way to run a business.

Really efficient and professional garage. Needed four tyres taken off of steels wheels and put into new alloys. The guys here couldn’t have been more helpful; fitted me in as a walk-in, did the changes and balanced new wheels super quick.
Thanks to Dennis for his hard work in changing the tyres and wheels. Really pleased with job done and all at a really reasonable price. Thank you!

I Would recommend this garage there friendly honest and fixed my car very fast the manager Adam went out of his way to get my car going again

At Formula One Autocentre Lichfield you never have to battle to find a garage that's gives you excellent service with Chris and his staff members.

Alway get a very warm helpful,friendly professionally honest trustworthy welcoming, which plays a huge part in some single women ( as this can be stressful on us ladies when we have our problems with our cars lol )
Lovely clean comfortable spacious waiting room where you can see your vehicle being worked on through the huge windows..

Open 7 days a week and can just pop.in without appointments and always willing to help and take a look at your car as nothing too much trouble for these guys .

Definitely recommend and wouldn't go anywhere else..

Always get smilies too 😃

I have booked a brake fluid change for VW golf mk7 at Leatherhead branch at 10am.17/02/2023.When i arrived on agreed time a man at desk said i have tk leave a car for all day.Reason why-he is the only man in centre and only one ramp available.I could not leave a car for a day ( i been ask to leave a car if i can on following day which is saturday ).
A branch is time wasting place and will never ever come back.Just sounds good over phone or online but reality is different.

Just had major service done on my mecedes, great job and excellent value. Love the fixed price website, will definitely use them again

The worst experience of my life....
i live in epsom and i looked for a tire shop nearby to change tires, and i found the f1autocentre website, at first glance it seemed to be a serious company, so i paid on saturday 21/01/2023 to change the 4 tires and i had the reservation for Monday morning, in the reservation it said that I should arrive 15 minutes earlier, so I did according to the regulations, but when I arrived at the place the employee asked me to wait a bit because the person responsible for changing the tires had not arrived, I waited for 30 minutes until he arrived late and went to have a coffee before changing the tires, after another 20 minutes the receptionist told me that they only had 2 tires in stock and that he would let me know when the others will arrive for me to come back, so I accepted to change the two and wait for the other two, then 3 days later no one contacted me, so I decided pto go there to check, the employee told me that they still didn't have the tires and that it would arrive in the afternoon, but he would only do my service on Saturday because they were already full booked, this was on Wednesday and I need with my van to work, and just to remind you that the employees are extremely rude.I asked why my service would have to wait since I had already paid and it wasn't my fault that the company did not have the tires available, he simply said that it wasn't his problem, i left the place without saying anything because i knew that i will just waste my time, this is a company without any qualification or compromise with the customers, i planned to change the 4 tires, the discs and brake pads, to make full service and MOT, so no chance, I already called customer service and asked for the money back for my two other tires, I'm going to look for another company, because f1autocentre has no communication, commitment and professionalism. By the way i didn't mention that the tires were changed, one of them was completely flat in the morning and when I got there the employee said that this was impossible and he didn't even look to see if everything was correct.

I had a rear exhaust, box with centre pipe and sleeve fitted at Formula One, Leatherhead in May 2021 and have been back 3 times. The 1st time I went back was to tighten the exhaust as it was so loose, the 2nd and 3rd times were because the central joint was leaking. I requested a refund and have been told due to the time that elapsed there would be no refund available. I have been offered to visit a different center but am not willing to have further dealings with Formula One

Car failed the M.O.T and needed a rear brake caliper !
charged me £806 for the part and labour ! Contacted DCs car spares where the part had been purchased cost £225 they charged me on top £325 total price for the rear Caliper £550 ! Disgusting service ! please stay away from Leatherhead F1 autocentre. Robbers

Although short staff a great service and very friendly staff

Disappointed with the service I received today. Booked my car in for new tyres 2 days ago. I confirmed yesterday with Adam who took the initial booking. Turned up today at 1130, the time of my booking only to be told by Gary that there was no booking. He could only offer to do tyres after 1400. I asked Gary to check the tyres required where ordered. He confirmed they were so clearly an issues with Adam being incompetent and not booking me in. Once tyres were fitted it turn out the wrong ones were ordered. I wanted V rated and clearly stated this on booking. I got fitted W rated. On F1 website it shows W rated are poorly rated for fuel economy. Disappointed with Adams incompetents again.
Also disappointing that they were unable to put the correct air pressure in all 4 tyres. They are currently 37 psi 38 psi 39 psi and 42psi.

Just had my wheels aligned. I have had this done several times at the Leatherhead branch and as usual it was done accurately and the service was great. The manager was very professional and courteous despite having to put up with the terrible behaviour of a new employee who walked off the job swearing at me because I politely requested that he honour the appointment time I had booked with him earlier that day. Everyone sometimes gets bad employees but wherever possible I use the Leatherhead branch because I know that the manager there runs such a tight ship and they have never let me down.

Fabulous friendly service. Easy to navigate website which is a nice change.
Will definitely use these guys again.