Formula One Autocentres - Leeds Reviews 

45
TrustScore 4.5 out of 5

4.3

1 Gelderd Place, Gelderd Road, LS12 6HL Leeds, GB


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Rated 5 out of 5 stars

5 star service as always. Great Customer service from Andy. Easy to book, great price for MOT. I highly recommend them 😊

Rated 5 out of 5 stars

I needed help with tyre pressure and felt quite stupid as I should have known this information! I was made to feel so welcome and the staff were so helpful and reassuring. I visited the branch on ge... See more

Rated 5 out of 5 stars

Had been checking prices for 4 tyres since July as had been told Black Friday would offer deals. The Black Friday promotion offered by F1 Autocentres gave me the best price possible for 4x Micheli... See more

Rated 1 out of 5 stars

Impolite, an awful attitude and use of tone. I phoned this Company’s Leeds Geldered Road branch 09:43 on the 6th of February 2023. A new customer trying to book one of my cars in for an MOT. I found t... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • 1 Gelderd Place, Gelderd Road, LS12 6HL, Leeds, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

45 reviews

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4.3

All reviews

(45)

5,328 reviews in the last 12 months

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Rated 5 out of 5 stars

Super fast turnaround

Super fast turnaround. Had a mini crisis as the exhaust dropped off just around the corner. All fixed within 3 hours. At a great price too. Thanks to Ryan and the staff. Many thanks.

August 9, 2023
Unprompted review
Rated 1 out of 5 stars

Scary!!

I have been driving for over thirty years, and I have experienced all kinds of garages. But this one one really gives me cause for concern. Had the Antifreeze /coolant changed. Should have checked this onsite before driving the car off, but was in a hurry after waiting on car all day. Whilst out driving I was concerned so pulled over, the coolant reserve tank was completely empty. I mean bone dry !
What damage could I be doing to the car if I had not had noticed this at all….Contacted these people at Leeds the following day..only to be told just top it up with tap water..no apology no nothing…could drove this car on dual carriageway or motorway with no water in the coolant reserve.
Never ever will I bring my car here…up there as top three worst car garage experiences!
Why does a paying customer have to check the work of a trained car mechanic!!

February 21, 2023
Unprompted review
Rated 1 out of 5 stars

Impolite

Impolite, an awful attitude and use of tone. I phoned this Company’s Leeds Geldered Road branch 09:43 on the 6th of February 2023. A new customer trying to book one of my cars in for an MOT. I found the Centre Manager unhelpful, a terrible tone to use toward a customer. A rather bizarre conversation as I gave my Surname on the booking. I was given a lecture on why he insisted I use my first name. With the Manager telling me he would have to instruct his Staff to call me by my Surname. Why it is an issue for this Company is beyond me. I immediately cancelled my booking. If they treat customers like that on the first call, how would I be treated as the Service Centre. Good values of respect and politeness needed.

February 6, 2023
Unprompted review
Formula One Autocentres - Leeds logo

Reply from Formula One Autocentres - Leeds

Dear Mark,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Excellent customer service

I needed help with tyre pressure and felt quite stupid as I should have known this information! I was made to feel so welcome and the staff were so helpful and reassuring.
I visited the branch on geldard road in leeds. Top marks to these guys, this is my new go to for anything car related. Excellent customer service. 👍🏼

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

Car Service Saturday 11th June 2022

Car Service - Saturday 11th June 2022
Excellent efficient service again.
First class customer service from Ryan and his colleague, highly recommend. Wouldn't go any where else now.
Thanks again
Rob

June 11, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

We urgently needed (at 1730 on Friday evening) to source a tyre and have it fitted the next day and Asif was brilliant on the phone and called us back as promised having sourced the tyre and fitted us in the next morning. They were extra diligent finding that brake pads were needed and sourcing and fitting them straight away. They could not have been more friendly and obliging and I would not hesitate to recomemnd them and use them in future.

March 15, 2022
Unprompted review
Rated 1 out of 5 stars

Two fitters at Leeds gelderd road…

Two fitters at Leeds gelderd road were extremely helpful polite and courteous.
Shame person on reception manager of supervisor was only interested in getting you to get more things done. His interpersonal skills had a lot of work required. Shame really as fitters excelled themselves.
Well done just replace guy at reception and you will increase your revenue.

February 27, 2022
Unprompted review
Formula One Autocentres - Leeds logo

Reply from Formula One Autocentres - Leeds

Dear Alan,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Fantastic customer service, highly recommend

I would highly recommend this place! After ringing a number of local garages Formula One came to my rescue and explained that they could fit me in for a tyre check. Az and Jordon were extremely welcoming and explained diagnostic checks they would carry out. I was lucky that within minutes they were checking my car. I was seated in a clean, warm and welcoming reception area with the added bonus of a television! Lucky for me that the job didn't take too long so didn't need to wait. I was given some really helpful tips before leaving and was made to feel like nothing was too much trouble. I wasn't pressured into visiting again for any future services but I know where I will be going from now on! Thank you Az and Jordon. I can honestly say this is the best customer service I've had from a car garage!

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

Ryan and Jordan Leeds

Ryan and Jordan helped me with my MOT and then replaced the parts for me all within 24 hours. I couldn't recommend them more will be coming back for all future work.

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

I was a little lost today in centre of…

I was a little lost today in centre of Leeds when my air pressure warning light came on. I pulled in to your auto centre to ask where nearest air machine was and the lovely man inside (sorry I didn’t get his name) filled my tyres for me and was very helpful. Excellent service, Many thanks to him!

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient service.

My son's car had an MOT done at another garage but after a problem with alignment of his chassis, he brought it here, to F1 Autocentre. Even though they were very busy, AZ agreed that he would have a look at it for him.
They were professional and friendly and answered all my son's questions.
Highly recommended.

October 24, 2021
Unprompted review
Rated 4 out of 5 stars

The good the bad the rubbery

The good the bad the rubbery.
Shipley, Bradford
Tyres are good. Shame the reception could not match your online offers as same garage and fitters used to fit the online order. Electric seat adjustment went faulty for first time after fitter adjusted it. A shame. Why argue,,, didn't... but not happy.
Still have a little annoying wheel wobble after 4 new tyres at over £600 and told everything was good.
Friendly staff with I expect 30 years of giving excuses. Didn't say anything as I didn't want the wind up.

June 28, 2021

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