Formula One Autocentres - Newport Pagnell Reviews 

This centre have some excellent men on site in particular one gentleman who helped me after my tyre blew out as I had just got to Newport Pagnell. They didn’t have the tyre in stock and he agreed to take his time and fit a temporary spare to allow me to get back to where I was coming from to get a new tyre put on at no cost . Thank you very much you don’t understand how much you helped me that day to the person with such kindness thank you you are a true asset to any organisation

Arrived with a bolt in tyre on a sunday morning - fitted me in for a fix just a few hours later. Friendly staff, always go here for my tyres.

The online order was easy as was sorting the fitting appointment. Tracking check well worth it too as was definitely in need of a tweak. The staff were really friendly and helpful and did exactly what they said they would in the time agreed. Great pricing Great service easy parking. What’s not to like ?

Tyres were booked and paid for online and were there ready for fitting. So far so good. I was told it would be 30 -40 minutes and as I had brought a book with me I was happy to wait in their seating area. (No refreshments available - not a big deal for me, but not even a water cooler is pretty poor).
I watched through the windows the guy who had been given the job to fit my 2 tyres wander around for a while looking for them. Anyway, 90 minutes later I see that my car has been taken off the lifts and is parked outside but no one has come to tell me. I get the keys and confirm all is ok and as the tyres were pre paid I am now ready to go.
I drive out and get about 100 meters up the road when I am aware of a strange clunking noise coming from the front somewhere and start panicking something major is wrong. I immediately drive back. One of the staff immediately jacks the car up. Front offside is OK, but as soon as he gets the front nearside up and tests it it is clear something is wrong. ALL OF THE WHEEL NUTS ARE LOOSE! None had been tightened at all. I could turn them with my fingers. Needless to say he rushed off and got the airgun to tighten them. I demanded that they go round all the wheels that had been removed and check all properly tightened to the correct torque setting. This was done. I asked how was it possible that a car could be released to a customer without the most fundamental of checks being done. I received a profuse apology but that is not sufficient
I would strongly urge the management to look at how this could even be possible and make appropriate changes to their training and management protocols.
Incompetence like this could be fatal obviously. Who knows what other poor workmanship goes unnoticed?
I would not use this company again for anything. I cannot trust them now.

Booking Process was very straightforward but the Newport Pagnell branch delivered a poor experience. Having been told to arrive for our appointment 15 minutes early, we left our car for them to fit and balance 2 new front tyres. We were told this would take approximately 60 minutes. We returned to find that our new tyres were still not on the car and were told that on Sunday's they take on "drop in appointments" and so were busy. They would not confirm how long it would take to complete our job as they did not want to hurry and do a poor job (fair enough but it was only 2 tyres pre-booked and paid for). 30 minutes later we returned again. Tyres on but they could not do the balancing because the machine needed to be charged. We could either wait for it to charge (no idea how long to wait) or return another day to have tyres balanced (we are not local so not an option). So 15 minute journey to get to garage plus 15 minutes in advance of appointment as requested, 90 minutes to put on 2 new tyres (pre-ordered and paid for), wheels not balanced (so I now have to go somewhere else locally)and 15 minutes home. 2 hours 15 minutes and only part of the job done does not outweigh the good price we got for the tyres! Never again!

R*cist people and customer service was terrible. This place should be boycotted. R*cism doesn’t make u sick or superior It’s just embarrassing. Being openly r*cist isn’t an opinion it’s a lack of education and basic decency. wastemans

Took my car to Newport F1 yesterday morning because of nail in drivers side rear tyre.I thought I would need a new tyre. Manager said very busy, but could do it after 1.30. As I live close by I drove home. I took my car in this morning and left it. Garage busy again, but I received a call about 90 mins later saying all fixed. Short pin nail extracted, tyre filled, and sealed, wheel cleaned. Tommy, manager ? Was on front desk both times, dealing with calls and orders in an efficient and calm manner. I found him polite and helpful and will definitely use this business again.

I took my car for mot/service on 10th Feb
Was told to drop off at 8.30am .
I called them back at 4pm and was told they hadn’t started the job yet.
Decided I couldn’t wait and called them back to cancel the job.
Was told that they had done the mot and failed it for windscreen wipers which would not be there until 5pm.
Decided to walk to the garage and speak in person.
When I got there my car was still in the car park.
Told them I didn’t want the service done and wanted my money back.
Was then told I would have to wait for the windscreen wipers until 5pm and I would have to wait indefinitely to get my money back on the service.
Told me they could do the service and would take no longer than 1 hour.
It’s all done but have serious doubts that it’s a full service and done correctly.
Windscreen wipers cost extra £46.00 and he didn’t know what make they used ??
Very disappointed as I’m a 66year old woman and feel I’ve been done over.
Won’t be going back again to F1 Newport Pagnell.

I have been using this company for years so booked my MOT as I do every year paid ,turned up on time to be told my van is a class 7 they can't mot ,if they don't even know that this is wrong as it's class 4 ,I really don't want them to mot my van as they clearly don't know what they are doing ,so asked for a refund they said "no you will have to ring up another company for that" ,ok can I have the number ,"oh no we don't have that it's the one you booked it through " what a joke no wonder they can't keep any staff anymore useless

Very happy with the service received today here to replace rear brakes discs and pads on my Nissan.
Very polite and friendly service. Will be back soon for MOT.

I have used this centre for years and always paid for the service they recommended trusting their assessments. That changed when I began checking more closely. I recently went in asking for a check on the steering as suspected something was wrong. They carried out a wheel alignment without my approval claiming they had tried to contact me but I never received any call or message. I was charged for a service I had not authorized.
Worse still, they should not have performed the alignment at all. The track rod end had a broken dust cover with grease leaking out, which makes proper alignment impossible. When I raised this issue, they told me the part was fine — but this is clearly false. An MOT from two years earlier had already flagged the same defect, meaning they either failed to re-evaluate it or deliberately overlooked it.
At the very least, the part should have been properly inspected before proceeding with the alignment. Overlooking a worn steering component and misleading the customer about its condition is unacceptable, especially considering the safety implications.
To add to the experience, at the end they told me they were “not happy to have me as a customer.” Frankly, I’m relieved — because I’m no longer happy to be one either.

By far the worst service I have ever had in 26 years from a Garage. These guys are cowboys and I will never take any car back to them.
I 1st took my car for a Air Con re-gas on 18th June, when I got home I had the low and high pressure valves on my windscreen so they forgot to put them back on before completing the job. Then within 10 days I had no aircon, took the car back to them on 4th July. Was told to collect the car for 5pm and when I got there was handed the keys back saying all sorted, The car still had no aircon so I went back in and was told it had an AC Condenser leak, Wasn't asked if I wanted to book in and get it fixed only the guy in charge would call me.
I then got a call around 30 mins later from the guy in charge 5-15pm who said I am about to lock up so will call you tomorrow with a price.
Surprise Surprise no call all day, I then call them Monday to ask why I didn't get a call and there was no notes on the system.
This is where it gets even worse, I then get a call and was quoted £890 to fix the AC condenser. Not trusting them I made some calls and all quotes came in below £500 and I ended up getting it fixed for £396.
so not only did I originally pay £69 for Air-Con re-gas which last 10 days they then tried to rip me off for £400 more. Stay way clear of the Newport Pagnell Garage.

Great company, very helpful and quick to get my job done. Tom the guy who served me was an absolute legend and incredibly knowledgeable. The other staff were very friendly also. I would highly recommend their services. (Newport Pagnell branch) Thanks to all the guys and a special thank you to Tom.

I took my Van for a MOT/service in March 2025 and had an advisory on a tyre. I asked the then manager to check the aircon to see if all it needed was a service as it wasn't working. He confirmed it was all good and they could service it to get it working again.
So I dropped it back today after purchasing a new tyre and a aircon service online. I get call from the new manager Tommy to advise they have changed the tyre, but are unable to do the aircon service as they don't have the correct gas. He goes on to say that the Van needs new rear pads/discs and that are dangerously close to metal on metal. He said he could change them and make it safe to drive away for £505.
I asked him why they where not flagged up when the MOT was done 3 months 2000 miles earlier. He said the the brakes are not visible through the hub cap and wheel so they would not have been checked. When I collected the Van he still insisted that if not visible the brakes are 'given the benefit of the doubt' as he put it. He said they would only be checked if it was a service or a safety check....unbelievable !!! He also went on to say he is a MOT tester (god help us). When I reminded him the Van was also serviced so why wasn't they picked then he couldn't answer, he just said he didn't work there then.
When I was on the phone to him earlier he was quiet pushy for me to get the work done to the point I said I didn't have the funds just to get him off the phone, his answer to that was signing up to some sort of pay over to 3 months deal. I told him I would think about it and get back to him.
So now I am going to have to get the brakes checked somewhere else as I cannot trust this place due to all the inconsistences.
I did get a quote somewhere else incase the they do need changing and it was £320 all in. So £185 cheaper and they have a low price guarantee.
It is safe to say I will not be going back to F1 and if would advise you do not either !!!!!!

***UPDATE*** 10/06/2025 I booked the Van in for disc's and pads with Mr Clutch(the cheaper quote). When they rang to advise the job was completed, he advised they only changed the pads as the disc's are fine and they don't replace parts that don't need replacing.

Tommy the manager tried to pressure me into a £505 repair.
It ended up costing me £159.95 !!!!!

**UPDATE** 17/06/2025
Took the van back to Mr Clutch today to look at the aircon as F1 said it was on the new Gas and they only do the old gas. Guess what? it's on the old gas clearly labeled on the pipe. Mr Clutch has serviced for a better price than F1. The cab is lovely and cool now.

AGAIN Tommy the manager is lying or just doesn't have a clue.

This company can improve massively firstly by not trying to rip customers off. I took my car to them for an mot, I had the car prepared for it and my mechanic told me the car would pass no problem at all, as she's in fantastic condition is regularly serviced. So they done the mot and failed it for an incorrectly fitted tyre which they had fitted just a few months before, they then lied and said they hadn't seen the car for 16 months, so i went to car and got receipt that they produced for fitting that very tyre just 3 months prior. Then with a puzzled look on his face he said I don't know how that happened. They also stuck 15 advisories on the mot. They retested after correctly fitting the said tyre. I knew straight away that they were talking rubbish, so last month I took it elsewhere fully a year later for mot and it passed straight away with just 2 minor advisories not 15 and that's a whole year later with no work having been done to the car. This company are rip off merchants and i have heard lots of comments from others who have used them, like wheel nuts not tightened up safely and many other comments about how people had received similar mot failure reports only to find that their vehicles had no such problems like I myself experienced and found out at last mot done elsewhere whereby the mechanic complemented my vehicle as being in fantastic condition. I never bothered giving them a review last year as I couldn't be bothered, but i am now because they just sent me a reminder a month late to take car to them for mot as its due. That itself tells you just how bad they are. And on the leaflet they sent it said service you can trust. 😂😂😂

I showed up without a booking, needing help with a tyre. Staff were efficient and polite and helped me without any fuss. Amazing service. 5 stars!

Very friendly staff. Efficient service would recommend.

Took my Jaguar XJ to this centre so that they could check two spare second hand wheel rims for trueness, they did this very quickly while I waited and was pleased to find out that both rims where OK. I explained that I was informed by the company that service and repair my car, that my two rear wheel rims were not running true. Formula 1 guys suggested they test the rear wheels on my car with there balancer machine, this they did and informed me that these wheels also ran true and therefore put them back on my car. When I offered to pay for there time I was told No Charge, I cannot speak to highly of this Newport Pagnell branch and highly recommend you use their many services.

Extremely impressed with how thorough & professional the technician was (Rafaele)

Warm welcome from the staff at 8:30 on a Monday morning. Very efficient customer care for my MOT and full service. Raf or Raph the new manager seems to have a good team and runs a smooth garage. We will recommend and use them again.