Formula One Autocentres - NORTHAMPTON (GAMBREL ROAD) Reviews 

51
TrustScore 3.5 out of 5

3.7

16 Gambrel Road, NN5 5BB Northampton, GB


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Rated 4 out of 5 stars

We are an older couple and we had a few issues where we had to take the car back . We received very polite and understanding service . The man on the reception , not sure if he is the manager but he a... See more

Rated 5 out of 5 stars

Serious brake issues detected on a free comprehensive brake check carried out on a Sunday. Fully rectified by Monday evening. Staff were friendly and explained everything. Work carried out in a ca... See more

Rated 5 out of 5 stars

Great service at F1 Autocentre Northampton. We had a metal prong through a tyre. Straight to F1 who reacted immediately: diagnosed, liaised with us and fitted a new tyre all in under the hour, at a... See more

Rated 5 out of 5 stars

Sixfields Northampton; Excellent service yet again from from F1 Car in for mot today and failed on a binding rear brake, asked them to look at it for me, they stripped down cleaned and reassembled th... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • 16 Gambrel Road, NN5 5BB, Northampton, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

51 reviews

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3.7

All reviews

(51)

5,288 reviews in the last 12 months

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Rated 5 out of 5 stars

4 New Tyres

Bought 4 new tyres online at a competitive price, then had them fitted on a date and time to my choosing. All completed in less than an hour.

March 19, 2024
Unprompted review
Rated 3 out of 5 stars

Not first great experience

First and last time use them. Had 3 tyres changed which was fine. They didn’t. Inflate the tyres correctly. Basics!…Secondly only having tyres changed does not mean that you need to change all air con settings nor does it mean you need to change my headlight setting either

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Northampton Gambrel Road

I took my car here for an MOT. It is an old car that I have been renovating myself because I can't afford to pay for a Garage to do it. Unfortunately, my car failed the test, but only on one thing, which was better than expected.
Afterwards, I was enquiring about how I could fix the problem, and two mechanics suggested that the ignition coils might need replacing. Then, if that wasn't helpful enough, during their own break-time, they came and looked at my car for me and tested it to see if the coils were the issue or not. Sure enough, two coils weren't working, meaning the engine was firing on two instead of four cylinders.
Now if that isn't classed as 'above and beyond' I don't know what is. Unfortunately, I did not get their names - but to the chap at Reception, and the two chap Mechanics who helped me out - thank you so much, you were brilliant!!

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

MOT, bad experience

Had done the MOT, very disappointing, they failed it without an existing problem, when I took the car to a diferent garage they told me the car can't even have that type of problem due to a diferent model and it being so low mileage, will definitely not be going back they are taking advantage of people, not at all helpful.

January 16, 2024
Unprompted review
Formula One Autocentres - NORTHAMPTON (GAMBREL ROAD) logo

Reply from Formula One Autocentres - NORTHAMPTON (GAMBREL ROAD)

Dear Veronica,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Appalling-total lack of customer service.

Appalling- total lack of regard for customers and a disingenuous manager too. Will never bring our vehicles here again.

September 26, 2023
Unprompted review
Formula One Autocentres - NORTHAMPTON (GAMBREL ROAD) logo

Reply from Formula One Autocentres - NORTHAMPTON (GAMBREL ROAD)

Dear Tricia,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

MOT fiasco and overcharged for work not needed. In addition to awful customer service.

Booked my car in for MOT and Service. Car was serviced and they even managed to call me to discuss work that needed to be done (miraculously the same work that my wife’s car needed previously. You know the thing, wheel alignment, tyres with about 3000 miles left in them needing replacing and air filters!). Mid afternoon received a call expecting to be told that I could collect car to actually be told that they were unable to do my MOT. Apparently the diesel emissions machine which had been broken before was still broken. Utterly useless customer service by the assistant manager who was to explaining things and being helpful what Donald Trump is to good looks and tact.

Upshot - they couldn’t get me booked in again before my MOT was due several days later in any F1.

Yes - they’d managed to do the service and recommend work that wasn’t needed (this explanation will come soon) but not the actual thing I needed. Even when they knew when I took my car in.

Managed to find a local garage who went out their way to help. In fact rather embarrassed I had to admit to booking in with this shower of uselessness.

MOT’d car. Told me that F1 could have MOT’d the vehicle without the machine, and what they’d told me was incorrect. Even showed me guidance from the government. Informed me that the work suggested was not necessary but “they are well known for recommending work people don’t need” and took time to show me on my vehicle why they were wrong. It was compelling.

Because I’d paid for a service and MOT combined when F1 refunded me they only sent back a proportional amount which did not cover the actual MOT charge I ended up paying. Only £30 out but their incompetence and perceived dishonesty have cost me.

They knew the machine was broken but chose to inconvenience me and use me as a cash cow.

Have emailed the divisional manager and been ignored so will be issuing a small claim out of principle.

I’ll be supporting local garage from now on and avoiding these clowns.

For the avoidance of doubt, I’m not interested in contacting your Customer Care Team by using a generic link. If you want more details proactively contact me. You couldn’t be bothered three times before so why put myself through that again, unless your replies are of course automated and non personalised. A bit like your service.

September 26, 2023
Unprompted review
Rated 1 out of 5 stars

Shocking rudeness and attitude from…

Shocking rudeness and attitude from mechanic and totally ignored by the manager. Will never, ever use this company again. Customers are clearly a nuisance.

October 12, 2023
Unprompted review
Formula One Autocentres - NORTHAMPTON (GAMBREL ROAD) logo

Reply from Formula One Autocentres - NORTHAMPTON (GAMBREL ROAD)

Dear Consumer,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Wish I could give minus stars

Wish I could give minus stars. Just dealt with possibly the rudest man I've ever come across on the other end of the phone. Had booked an Aircon re-gas on the companies website and he was basically calling me a liar even though I had prepaid for it and money has gone out of my account. Steer clear. Utterly shambolic service.

September 10, 2023
Unprompted review
Formula One Autocentres - NORTHAMPTON (GAMBREL ROAD) logo

Reply from Formula One Autocentres - NORTHAMPTON (GAMBREL ROAD)

Dear Paul,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 4 out of 5 stars

Efficient response to problem

Thank you for quickly and efficiently sorting out my MOT issue

August 14, 2023
Unprompted review
Formula One Autocentres - NORTHAMPTON (GAMBREL ROAD) logo

Reply from Formula One Autocentres - NORTHAMPTON (GAMBREL ROAD)

Dear Barbara,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Sixfields Northampton

Sixfields Northampton;
Excellent service yet again from from F1 Car in for mot today and failed on a binding rear brake, asked them to look at it for me, they stripped down cleaned and reassembled the hub reporting that everything was ok, re tested and passed mot. Charged me only for the test and nothing for the brake strip down. I’ve used them for several years and always been satisfied, if something doesn’t need doing they say so.

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent stress free experience

I had a suspension spring on my car break and when I called up they were able to take a look at it straight away, was fixed within a couple of hours. Very easy to book in and very reasonably priced, great customer service as well!

April 12, 2023
Unprompted review

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