Formula One Autocentres - Tonbridge Reviews 

97
TrustScore 3.5 out of 5

3.4

Ingot Way, TN09 1GN Tonbridge, England, GB


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Rated 1 out of 5 stars

I booked my car in for oil and filter changea week in advance. Was told if i could get my car to them before 8:30 i could have my car back by lunch time. The price quoted was £84.50. When i checked ca... See more

Company replied

Rated 5 out of 5 stars

Needed a wheel bearing change at short notice. Manager was great, booked me in despite being busy and he and the staff went above and beyond to help with the problematic removal and bearing replacem... See more

Rated 5 out of 5 stars

Top staff, friendly and helpful with everything. Will definitely be using them in the future. Had new tyres fitted and realignment. Gave me a run down of the work carried out and good general chit cha... See more

Rated 5 out of 5 stars

Wonderful team of mechanics who went above and beyond to get me back on the road! Can’t thank them enough! Huge shout out to Adam and Mick, it’s not always easy being a woman in a garage situation how... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Ingot Way, TN09 1GN, Tonbridge, England, United Kingdom

  • 01732 755 344

3.4

Average

TrustScore 3.5 out of 5

97 reviews

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3.4

All reviews

(97)

5,348 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Have used Formula 1 on a few occasions now, one being an urgent tyre change on my horse box. They did a full tyre check for no charge and have just had it serviced with them. Super friendly garage where nothing is too much trouble and know I can call and pop in if something needs checking. Highly recommend.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

I have used this garage 3 times and…

I have used this garage 3 times and each time I have had amazing service and the staff are as friendly as ever.Always had a trust issue with other garages to the point I never went back but Formula 1 has changed that.I will always use them now and highly recommend them.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

The staff at the Tonbridge branch saved…

The staff at the Tonbridge branch saved my day! I'd had my tyre allegedly sorted at another garage that morning for it to go flat again. The staff were so helpful and put my spare on for me so I was able to get to work, my 100 year old customer was waiting for me! Would definitely return for any other problems and recommend

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

The team in Tonbridge were superb

The team in Tonbridge were superb. I was advised from another garage i needed tyres so i ordered online. Went to have them fitted and was told that there was a lot of tread left on my existing tyres so i could refund the online purchase. The level of honesty blew me away. A lot to be said for a family owned business with ethical values. They have not lost a sale but only postponed for the future. Thank you

January 20, 2024
Unprompted review
Rated 1 out of 5 stars

Incompetent people works here

Incompetent people works here! Waste of time ! Not recommend at all this place!

December 22, 2023
Unprompted review
Formula One Autocentres - Tonbridge logo

Reply from Formula One Autocentres - Tonbridge

Dear Hh Hh,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Terrible place

Terrible place! Stay away from them! Booked my MOT 4 weeks ahead before the actual date of my car MOT Booked for 1 week before actual MOT . Went there for my MOT on the date I Booked and someone didn't turn up to work so they didn't have anyone to do my MOT they DIDN'T EVEN CALL ME I just Booked half day off for that... Well there was 2 guys sitting and chatting inside the reception no cars outside at all anyway...Then they rebook my MOT for Friday and my MOT was valid till Sunday... went there on Friday LIKE THEY REBOOK MY MOT and they had the guy who do MOT on off sick...and OBVIOUSLY THEY DIDN'T CALLED ME AGAIN! And so the next available date for AGAIN reeboked MOT was actually 3 weeks after my MOT...my car is my work and I can't drive without valid MOT anyway after I told this awful guy with glasses that he say very rude " you have 365 days in a year to book your MOT" Well I did 4 weeks ago that's your problem that you don't know your work and how to manage this garage, then he just didn't know what to say... They just left me without my MOT before weekend didn't give a dam to even say "sorry" that's our fault! I will never ever back there again and will definitely
advise all people who I know not to! Awful place awful people. Stay away from them!

December 15, 2023
Unprompted review
Formula One Autocentres - Tonbridge logo

Reply from Formula One Autocentres - Tonbridge

Dear Natalie,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 4 out of 5 stars

very good service

very good service, all nice. If anything, just a tad expensive. £139 for balancing wheels and alignment

December 19, 2023
Unprompted review
Rated 1 out of 5 stars

Booked car for MOT stating that it…

Booked car for MOT stating that it would fail and wanted them to put right( explained some of the problems) Arrived 10 mins early , noticed not many cars , no one waiting in reception and staff standing around chatting ( this is when I should of guest something was wrong and should have checked company out). Was told would not do mot because of faults. I explained again that they were told this and I wanted them fixed. Obviously this company does not want business or customers. Although it didn’t cost me any money it was the inconvenience and time. Would stay clear as not worth the risk. Went to another garage down the road who laughed and said that what I requested was a usual thing with garages ( perhaps not with Formula one Autos).

November 29, 2023
Unprompted review
Formula One Autocentres - Tonbridge logo

Reply from Formula One Autocentres - Tonbridge

Dear Gary,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Couldn't be more helpful and even managed to squeeze my MOT in after the service. Kept me informed throughout the day too. Thank you

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy, honest and reliable garage!

Wonderful team of mechanics who went above and beyond to get me back on the road! Can’t thank them enough! Huge shout out to Adam and Mick, it’s not always easy being a woman in a garage situation however these guys explained everything and did not make attempts to over charge me for non existing issues like I’ve had many times over the years! Will definitely be returning!

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Had my MOT done here recently and all I…

Had my MOT done here recently and all I can say is excellent customer service. The guys went above and beyond to answer any questions I had and made a normally nervous job as a car owner very calming. Well done guys you do you company proud.

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great as always

Nothing ever seems to be too much trouble. Accomodating around the school run and polite as always. Thank you

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Top staff

Top staff, friendly and helpful with everything. Will definitely be using them in the future. Had new tyres fitted and realignment. Gave me a run down of the work carried out and good general chit chat. Ignore the negative comments, all these guys want to do is fix cars, make the experience as enjoyable as possible and feel the customer has been looked after.

November 1, 2023
Unprompted review

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