Formula One Autocentres - Wisbech Reviews 

Had a warning light flash up on my way home through Wisbech, showing one of my rear tyre pressure was dropping. Called at the garage for help (approx 4pm) and had to wait to be seen as they were busy. Everyone friendly and my tyre was fixed and back on my car in just over an hour. Reasonable costs and happy with service.

I dropped in unexpectedly with a wheel off my car that had a flat tyre. The manager was understanding and helpful, despite them being super busy and sorted a new tyre. Later I unexpectedly went back to get matching tyre on other side. Again, very helpful & although busy they straight away put new tyre on, balanced and done tracking. All the time work and costs discussed with me before they done anything. I can highly recommend going here, I will be returning when I need anything.

Purchased full set of Goodyear tyres in preparation for very long journey (in excess of 12 hours) found one was losing pressure - on return to formula 1 was told they couldn't do anything until the next week - so I have now had to go to another garage to have tyre sorted as my trip is tomorrow and I can't cancel. Shoddy workmanship, cheap valves and poor customer service
Ps - just left KWICK FIT in Wisbech who showed me how the rim was leaking - they removed and resealed in 10 mins and didn't charge - well done you guys

Cheap tyres , great customer service and professional high quality work

Scott and the team are great , had a puncture on my car , they soon got me in and sorted so i could carry on my journey

Popped into my local branch for a battery replacement. On getting home I discovered the wrong one was fitted (way too small & the wrong capacity etc). Went back and arranged for another go. Pleased to say, the guys were very helpful and they sorted out the problem nice & quick the following morning. As before, so far so good.

I've been in two branches so far one in King's Lynn and one in Wisbech and they both provide absolutely top class amazing service. They both have a great manager who keep the work well organised and my car was booked and fix within 24 hrs. The one thing which stands out from any other garage I've ever been is these guys don't upseling any unecesrsy repairs. They are straight and honest with the work which needs to be done. Shout out to my both local branches in Wisbech and King's Lynn for outstanding customer care and service. They both gained my trust and I wil definitely come back again.

Took my car for a full service was told I needed 4 new brake discs plus various other things costing £1100 in total. Took my car to another garage for a second opinion to be told all was ok and that they did not need changing!!

I was told by Steve that you did not have the equipment to re-gas a 16 plate suzuki s/Cross. Buy the equipment!!!

AVOID - WISBECH BRANCH

I’ve had a few bad encounters with this garage. Brought my car in the first time to have the clutch replaced because I was struggling to put the car into 3rd gear and 4th sometimes. Formula one told me not to bother yet because I still had 10k miles left on the clutch. 3 days later I lost 2nd, 3rd and 4th gear coming off a round about. Called formula one and they told me it sounds like the clutch has definitely gone now.
Baring in mind I took my me day off work and now I’ve got to take a second day off work.
Formula one then advised me they couldn’t do the clutch replacement in Wisbech for another 2 weeks so I said there has to be another branch that can do it because I brought the car in the other day and you guys didn’t change it then.
So they sent me over to kings Lynn branch who changed my clutch and broke my heat resistor.
Took the car to formula one in Wisbech and they said that they’d change it for free but it’s only “a gesture of good will” even though to replace the clutch you’d have to remove the heat resistor? So it’s not a gesture of good will it’s called replacing what you broke.

Took the car there for a wheel alignment and after 3 visits they got that right too.

This last time there was a rattle coming from my front right tire so my mrs put the car into formula one because they were the only ones around us with availability. They called me and told me the ball joints on the lower suspension arms needed changing because there was excess play that could be causing the rattle. So I said if that’s causing the rattle change it. £413 later and I drove the car and the rattle is still there. I took the car back and they tried to charge me an extra £105 because the actual issue was the brake pads and fitting kit.

I’ve since called formula one to discuss this issue and how it’s absolutely outrageous that they’ve charged me £413 and didn’t even bother test driving my car afterwards to make sure it was definitely fixed and “Scott” on the phone told me that they put the car on the ramp and that was the first issue they could see that could be causing the rattle. So they didn’t bother fully inspecting the vehicle they thought that looks like an issue and it’s expensive so we’ll change it and charge the customer £413 on a trial and error basis.
They then fitted the brake pads and fitting kit for trade price only which was £36 but are refusing to return any of the money for the first issue that I didn’t need fixing because I’ll be getting rid of the car in about 2 months.

Awful customer service, technicians/mechanics with no experience of common sense what so ever.

Can’t believe they fix the first issue they see and don’t even bother inspecting the vehicle first and to say that on the phone to your customer just goes to show they are clueless. They’ve got a bad name around wisbech as it is but just gets worse.

Avoid at all costs.

I am a Funeral Celebrant and as I was driving to Fenland Crematorium for a 1230pm funeral my tyre was burst in a pothole I could not avoid. I limped into the Autocentre at 1145am. I saw a fitter and explained my plight. He spoke with his reception colleagues and at 1205pm I left with a new tyre fitted. Not only am I grateful to the staff but also to anyone waiting as I jumped the queue. Being late to conduct a funeral is one’s worst nightmare especially with so little time to organise another celebrant. So my hearty thanks to all who helped me. You have gained another customer. Excellent customer care - well done team

A big 'Shout Out' to S & the team at your Wisbech F1 branch for great service of late in sourcing the best rain / grip rear tyres (Low Profile for a C Merc) and then sorting alignment & tracking to optimise wear & fuel economy a couple of weeks later. Punctual on both appointments and called me to discuss tracking errors before proceeding once I was content with work & agreed cost.
A great team, accurate feedback & pretty good VfM !
Have been going there for 4+ years & will continue to do so.
Cheers Folks !
Adey

Very impolite member of staff greeted me when I arrived at the garage. Had booked in for 4 new tyres and a MOT at 1700 told be contacted stating this couldn't be done in this time frame, then why did the website allow this to be booked if this is the case, so was asked to be there for 1600, unfortunately due to extreme circumstances I was a little late. They did manage to get it all done on the day however the attitude of the member of staff has put me off from using this garage again.

Simple on line ordering and the cheapest decent quality tyres I could find, well happy.

Amazing!
Can’t recommend Formula One Wisbech enough. Scott fitted me in for my tyre to be repaired straight away. Fab customer service and price. Thank you so much!!

After taking my car to my local Audi garage in July 2022 I was informed that my locking wheel bolts where overtightened. The last time my wheels were removed was at the F1 centre during it's tyre replacement in late Jan 2022. The overtightened bolts broke both my locking wheel key and the key situatuted at the Audi dealership.

My wheels had not been off since F1 touched them and therefore they were responsible for the ovetightened bolts.

To get the bolts removed and replaced cost me £150.

After discussing getting reimbursed by local F1 centre I was told that would not be possible as it was likely the Audi garage had damaged the bolts and were hiding the fact by blaming F1. In addition, F1 wanted to have viewed the car prior to it being booked in at the Audi garage to see if they could fix. This ws despite having an Audi garage invoice and diagnosis.

Unfortunatley, F1 have fallen far short of the standard expected for the following reasons:

1) They had a chance to review the issue between initial diagnosis on 26th July and when it was fixed on 5th August, but they never asked to view when I called them on 26th July to report Audi's findings - they missed the opportuity to resolve and are using this as an excuse not to reimburse

2) Failing to correctly torque up locking wheel bolts causing onward cost to the consumer. In my case, £150

3) Leaving me in a position that should I have needed to repair a puncture/remove a wheel at the side of the road I would have not been able too because the bolt was ovetightened

4) Blaming another garage for their errors

There are two cars in my house and both used F1 for tyres repair & replacement. The cars before that used F1 too. However, since this incident I will be voting with my wallet and finding another tyre centre in future.

While I may not be reimbursed, I don't have to use F1.

Your mileage may vary but I'd always check your locking wheel nuts after going to a F1 Autocentre.

I have been using Formula One Autocentres in Wisbech Cambridgeshire for 4 years now & there service only gets better. They are so Helpfull & go above & beyond what is expected. Keep it up Guys. Keith & Jan.

Car feels better after a service, told the staff had to have car back late afternoon and they done everything to satisfy my request ,very professional and I am happy with the service I received

Car went in for major service. Garage phoned and flagged up a number of additional problems. However, one of which was that they were unable to remove the locking wheel nuts with the key. They explained that this was because of the mangled condition of the key. When the car went in that morning, the key was not in that condition. Obviously, the technician had damaged it whilst trying to remove the nuts. Now, I have a situation where I need two new tyres but unable to remove the nuts. In the meantime, Ford have stated that they will be able to remove the nuts at a charge of £20 per wheel and then in addition, I will have to purchase a new set of locking nuts but as they have to come from Germany, there will be a delay of three weeks.
I shall not be returning there with my second car, which is also due for servicing.
Very disappointed.

Have been using Formula One ever since I’ve had car. Booked in for service but day before took car in as it was making awful engine noise so took it in early. Advised problem with Gearbox and Differential. As car high mileage discussed with Stuart and decided it was best not to repair and cancelled Service. Very impressed with totally honest opinions and advice. Would definitely recommend