Formula One Autocentres - Woodford Green Reviews 

80
TrustScore 2 out of 5

1.9

Woodford Trading Estate, Southend Road, IG8 8HF Essex, GB


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Rated 5 out of 5 stars

Great staff,very customer focused,prompt efficient service and price.Arrived knowing my car would fail its MOT due to the hatch door on my Citroen C1 being jammed.Special thanks to Reece {hope I chose... See more

Rated 5 out of 5 stars

This is perhaps my 4th or 5th time using this garage and I’ve been delighted every time. Whether it’s getting an MOT done, having our tyres changed or realigned; the staff have been nothing short of... See more

Company replied

Rated 5 out of 5 stars

Went to the Woodford ig8 location. Expected to put my hand in me pocket big time as this test centre was new to me. What I found was honest people,and friendly approach all round. My car failed... See more

Rated 1 out of 5 stars

We took our car to the garage in Woodford Green, East London, in the recovery situation as the alternator has failed. Was charged absolute fortune, £746, for the new one. Considering Euro Car Par... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Woodford Trading Estate, Southend Road, IG8 8HF, Essex, United Kingdom

1.9

Poor

TrustScore 2 out of 5

80 reviews

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1.9

All reviews

(80)

5,349 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a very good experience at Formula One

Had a very good experience at this garage. Nathan was extremely helpful and talked me through the problems with my car when i was completely lost before. His communication was fantastic and my car was in safe hands and the turnaround was quick with my car now running better than ever.

August 25, 2022
Unprompted review
Rated 5 out of 5 stars

Nathan was very professional and…

Nathan was very professional and helpful. Not knowing much about the process and my car etc as it doesn’t typically interest me, Nathan guided me through the process and kept me informed at all times throughout my full service. Would highly recommend!

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Service !!!

I recently visited the branch having been recommended by a friend of mine. I needed some tyres fitted and spoke to the manager Nathan who was really very helpful. The service was quick and I would definitely use them again.

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

Good service again

I had previously replaced my tyres with F1 and got a guarantee. I had a puncture and they repaired it the next day free of charge. Nathan was very helpful and explained what needed doing. I had to take my car in the following week as air con not working and Nathan on the desk explained to me what they do and why. He was very professional and helpful. I have had my car serviced and MOT at F1Autos for several years and found them very thorough with good customer service. I have already recommended F1Autos to a friend.

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

4 new tyres and tracking done

I had 4 new tyres and tracking done. The ride and handling is much improved a much smoother ride and a general feeling of better control. The quality of Jermaine the technicians work is superb. Nathan who is the front desk guy actually knew all about tracking and was able to explain its possible benefits in great detail and what it entailed, I have tried to get tracking done in the past but was always put off as it not being necessary the machines not working or unable to do it for weeks.
Both Jermaine and Nathan provided a friendly and positive service. I am pleased to have used Formula One Autocentres.

August 15, 2022
Unprompted review
Rated 1 out of 5 stars

Waste of time and money

I attended the below appointment on Tues and after a few hours I have been told the air regas cannot be done as your machine is broken. I was offered a refund or comeback on the following day or another date.

I choose to come back and made a booking for 830 on 6 Aug. When I travelled for 1 hour and arrived on time for the new appointment, the staff told me the they can still not do my air con since your machine is not fixed yet. This is BS as if you book me in for something and if you cannot do it, can you at least have the curtesy to give me a call ask me not to come? I have wasted 2 hours travel time on a saturday morning and travel cost.

In addition your staff at Woodford Green said they cannot even give me a refund and ask me to contact head office for that. This is not acceptable as if you cannot do something you should refund immediately and not to add more admin burden to your customer.

August 6, 2022
Unprompted review
Formula One Autocentres - Woodford Green logo

Reply from Formula One Autocentres - Woodford Green

Dear Qizhi,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Great service and price

I had a slow puncture and visited the South Woodford location.
Nathan managed to get me in without too long a wait, and the puncture was soon repaired and I was on my way.
The service and pricing were excellent, so I highly recommend.

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

Best value for money and service

I just had new brake pads on my Audi and it is true that Formula 1 simply can't be beaten on prices. I made significant savings compared with what an Audi dealer would have charged. The manager, Charlie, was excellent. Thoroughly professional, very friendly , humorous and welcoming. I was there reasonably early for my appt and was seen to immediately .What I like and it has been my previous experience with the same branch, is the no beating around the bush approach and no pulling the wool over your eyes when it comes to their assessment of what needs to be done. Highly recommended .

May 23, 2022
Unprompted review
Rated 2 out of 5 stars

Waiting 2 hours for Mot in Woodford…

Waiting 2 hours for Mot in Woodford green I didn’t like my experience here no one talks with you I have to ask them I my car was still there when the Mot guy was already finished and no one again did nothing I always came to this garage do my car service but I’m thinking start looking for another garage.

April 25, 2022
Unprompted review
Formula One Autocentres - Woodford Green logo

Reply from Formula One Autocentres - Woodford Green

Dear Eunice,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 1 out of 5 stars

Waiting so long

I had a booking for 22/04/2022 4pm in Woodford green store, I went to the place earlier as requested on the booking confirmation around 3:20pm, after been waiting for almost 2h as you can see on the pictures, I asked the receptionist about my car, and the answer was “we don’t have your tyres”
They made me waiting for almost 2 hours and I’ve been informed only when I asked, otherwise I could be there waiting until now.
Even the plastic seat and fit cover haven’t been removed.
The service wasn’t great and I wouldn’t get back there although I paid already.
I don’t recommend that company.

Updated 23/04
as requested by the receptionist I came back on saturday to change my tires, first I called the store via phone to really make sure my tires had arrived, I was informed by the receptionist that they had arrived, and that I was supposed to think about removing my review, arriving at the store when i identified myself the very rude receptionist started to insist that i remove my review from trust pilot, i asked him to do the service and then i would think about it, he asked me to wait at reception, ten minutes later he came back saying that my tires hadn't arrived, I really felt like a clown, wasting time once again.

April 22, 2022
Unprompted review
Formula One Autocentres - Woodford Green logo

Reply from Formula One Autocentres - Woodford Green

Dear Guaracy,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

M.O.T

Had an M.O.T. booked for 3.30. Arrived at 3.15 which was requested. Staff were polite and friendly. My car was tested by Chris Pritchard whilst I waited in the clean waiting room. Was told car had passed the M.O.T with advisories. Advised that alignment was needed at a cost of £45 and accepted the price and it was completed in a short time. Well done f1autocentre. Will definitely recommend to family and friends.

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

Four tyre replacement & wheel alignment

First time experience at F1 Autocentres. Purchased 4 wheel replacement and wheel alignment service 2 weeks in advance. On the day, Chris, Jody & Edwin were courteous & very helpful whilst the work was carried out. I'll certainly make another booking after 40K miles..

January 7, 2022
Unprompted review
Rated 1 out of 5 stars

…not a good start to the year

Ordered 2 tyres on the net and arrived 15mins before appointment at 8.15 am as requested they didn’t open until 8.30. After booking in they eventually took the car into the workshop at 845. I was waiting outside as I thought from past experience fitting 2 tyres would take a maximum 40 mins. One and a half hours later they had still not finished and eventually told me the tracking was out of line. Having just had a service at a Land Rover main dealer i doubted this but went ahead with the work and gave them the benefit of doubt for a special price of £50 so he told me. After 2 hrs I eventually paid for the extra work and left. On arriving home I noticed a dent on my drivers door which definitely wasn’t there before it went in the garage but I doubt if I have any come back as I left without checking car my advice don’t go there if your in a hurry and check your car when you come out if you have to go there.

January 1, 2022
Unprompted review
Formula One Autocentres - Woodford Green logo

Reply from Formula One Autocentres - Woodford Green

Good Morning,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Rated 5 out of 5 stars

Car in for MOT

Car in for MOT. Testing started at time booked on and was completed at the time I was asked to return and collect.
Very friendly staff and clean facilities. Highly recommended

December 30, 2021
Unprompted review
Rated 5 out of 5 stars

Woodford Green branch - Excellent

Called woodford green branch for a walk-in same day for a punctured tyre repair. Steve, the manager was accommodating. Service was quick, efficient and price was reasonable. Overall, I am now a follower and will recommend place for situations like mine.

October 27, 2021
Unprompted review
Rated 4 out of 5 stars

Booking

Regional manager has been excellent in getting things sorted an issue sorted. Recommended.

August 9, 2021
Unprompted review
Formula One Autocentres - Woodford Green logo

Reply from Formula One Autocentres - Woodford Green

Dear Bill,

Thank you for your review.

As we discussed on the phone, the booking and payment was cancelled and a refund was processed that same day. We apologise that this was necessary and will continue to do all we can to minimise the inconvenience caused when a staff member is unexpectedly sick.

We apologise again that your booking had to be cancelled.

Regards
Customer Care

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