F1 Experiences Reviews 470

From the first contact to the chequered flag, Jack and the team at F1 Experiences were outstanding. Kept me in the loop with the required updates and key points before arrival and the paddock club suite was all we expected and so much more. Our glasses were never empty and the food on offer was top end restaurant quality prepared before you eyes. We will be back at the paddock club soon.

We had a really great experience in the website which was very helpful in outlining what our options were and the checkout process was super easy. The team communicated with us really well as the event approached. But unfortunately it was canceled for reasons outside their control. But the customer service team was really great and helpful in crafting a solution. I would highly recommend booking with them again.

F1 Experiences provides VIP access and treatment. From the Paddock Club parking area shuttle to the behind-fhe-scenes access every aspect is well planned and executed. The on-site staff are friendly, helpful and no request is denied. If you want an amazing and memorable F1 race experience, this is the ticket! Everything as promised and more!

F1 Experiences did a great job in answering all the questions I had to make my trip a success. From providing detailed information about what to expect to recommendations, it was an easy and secure process. Thanks James!

Used the chat feature and was helped by Kai.

What an unbelievably helpful and easy experience from Kai. I had issues using a visa card and he guided me through another process and did all the hard work for me.

He kept me up to date on email and responded quickly.

Very helpful and patient. Top experience.

Harley Virtue made sure we took advantage of every benefit to our Legends package! Harley was always available to answer any and all of our questions. The entire staff, the food, the service and our views of the race were simply extraordinary!

The F1 Experience Team were outstanding, providing “exceptional” customer service with a positive can do attitude!! Thank you with shout outs to Moshi (North America). Henry, Matti, Steven with a special thank you to Alix, Guest Services Manager F1 (Abu Dhabi). She set the tone for the team. Well done everyone for making my first F1 race an exceptional experience!!

Attended the Abu Dhabi Grand Prix to see Lando win the Championship and it was an absolutely fantastic experience with world class service from booking to the chequered flag!! The suite, staff hosting, food, tours and experiences etc were top top class making for a truly phenomenal weekend thanks to everyone at F1 Experiences, thank you so much!!

Everything was very well organized, the lounge was great, food exceptional (sushi, meats, local delights) and premium drinks (Moet, Cloudy Bay, Hendrick's) and the staff were extremely friendly and helpful. Special compliments to Andrew, who was an outstanding host and guide, and supported us throughout all three days at the circuit.

Well planned and coordinated event.
The experience both online while booking the event and the support and assistance provided onsite was spot on and made for an amazing experince and afun time at the event.

One suggestion though is the support and inputs on what to expect after the event while heading home/back to the hotel especially if one did not book the hotel accommodations/shuttle via F1 just to give clients a heads up to ploan accordingly.

It was one of the best experiences of my life. A world-class event. From the moment I bought the tickets almost a year before the race, the service was incredible. Whenever I had a question, I sent an email and received a quick and thorough response. Excellent customer service. As the company name suggests, you sell an experience.

Dear F1 Experiences Team,

I am writing to formally lodge a complaint regarding the unacceptable experience my group and I encountered during the Mexico City Grand Prix. Our tickets were purchased under the (Order # and we never received the email containing our tickets. As directed, we collected our passes from the Marriott Hotel and successfully attended the Pit and Paddock Day on October 24th with no issues — all ten of us were granted entry using our official lanyards and passes.

However, on Sunday, October 26th, when we arrived at 12:30 PM for the main race, security refused us entry, stating that we required physical tickets in addition to the lanyards. We were sent from Entrance 1 to Entrance 6, during which time a taxi driver took advantage of the situation and charged us USD 100 for the short trip, seeing our desperation.

We are a professional event company that purchased 10 premium tickets and brought celebrity influencers to experience F1 through your program. What should have been a prestigious and seamless experience turned into a chaotic, stressful, and embarrassing ordeal.

We spent over an hour trying to locate our tickets — reaching out to multiple ticketing staff (none of whom spoke English), sending numerous emails, and messaging your Instagram page repeatedly in hopes of reaching someone who could assist us. Eventually, my business partner managed to get a security guard to contact your office directly, and only then were our tickets finally issued.

By the time we gained entry and reached our seats, it was already Lap 29. We had flown from Bali, India, and Japan specifically to attend this event, only to miss nearly half the race — an inexcusable situation given the premium price we paid and the professionalism we expected from the official F1 Experiences program.

This experience was unacceptable on every level, both from an organisational and customer service standpoint.

Well organised, amazing event and great hosts in the Haas Paddock Club Suite!!!

Harrison Wignall is great everytime I’ve asked for specific races / packages he ensures he delivers, the Ferrari Paddock at Silverstone to Baku and then the House 44 at Monza! What an experience to be so close to the drivers / cars to really get such a great experience.

Exceptional always and I’m definitely coming back next year! Will always use F1 Experiences and Harrison.

The ambience, the staff, the set up all great. We did not like the seating at our table to much. It was a little cramped and people passed on the left and right the table. On one side between the wall and our table. The other (being correct) was clear.

Furthermore, on the first day at the beginning we were lead to the wrong table. A little uncomfortable, as some people watching over the table were not so nice. But guests not staff.

Excellent trip to F1 GP in Austin. Amazing event. Well organised. Thanks to the great people at FI Experiences who helped me through the process of selecting the right tickets/package. Particular thanks to Kai who couldn't have been more helpful in guiding me through the process.

Terrible Experience!
Extremely disappointed with my experience dealing with Evan. He rushed me off the phone during a last-minute ticket purchase and said his colleague Harrison would finalize the deal — I never heard back. My flights to Mexico City for the F1 are already booked, and now their website is down while all Champions Club section seats are sold out elsewhere. Overpriced tickets and unprofessional service — overall a terrible experience.

I had been a guest of Paddock Club at Formula1 races multiple times before, with other providers (not F1 Experience).

This year, formula1.com directed my request to F1 Experience, and I booked tickets with F1 Experience for 26,000 USD and paid in full months before the event date.

In the contract, it was clearly mentioned that the tickets will be shipped (quote: “Ship To: (address)”).

In every previous year, tickets had been shipped to me by other providers, and I had happily attended Paddock Club and enjoyed the race.

F1 Experience even updated my shipping address some months prior to the event.

After hearing nothing from them until 2 weeks prior to the race, they sent me a message that I would "have to" pick up the tickets multiple miles away from the event, in the middle of the city which was widely closed for traffic, due to the race.

I objected and requested the shipping of the tickets, as it had been agreed to months before.

They refused. Instead, their support staff tried to gaslight me by telling various ever-changing stories why the shipping of the tickets was, allegedly, impossible. All of these stories were untrue.

The reasons they presented me (in chronogolical order):
- First, they claimed they were unable to ship the tickets due to “DHL restrictions”. Fact: Not true. There are no “DHL restrictions”.
- After that, they claimed they were unable to ship the tickets because it was “too late” (2 weeks prior to the race). Fact: Not true. DHL / Fedex / UPS shipping time to me: 1-2 days. Even if shipping from anywhere else, even if from the remotest island in the world, it would have taken max. 7 days.
- After that, they claimed the tickets would be “held in customs” and therefore cannot be sent. Fact: It’s normal to pay customs for a shipment, nothing to worry about and no problem at all. I would have paid any amount of customs charges. I never incited them to do a customs violation or anything else - it sounds like they were implying this. (Apart from that, all previous' years' tickets were not "held in customs".)
- Finally, they just flat out refused to ship the tickets and claimed that they were not obliged to to so. Fact: Not true. In their contract, signed by them and me, it states “shipping”.

It was very telling that the supposed reason for non-shipping kept changing whenever the previous pack of untruths fell apart.

Every email from their so-called Guest Services dripped with condescension - arrogant, belittling, and talking down to me as if I were clueless, like talking to a stupid child instead of a customer.

Instead of doing the obvious, just sending my tickets after I had asked multiple times (even begged them) to do it, they decided not to send them - without any reason, and even brush me off in a very disgusting manner.

Probably they wanted to save the max. 100 USD courier fees and not send them to me (the customer who was purchased two of the most expensive tickets for this race).

Final result:

I didn’t receive the tickets.
I didn’t attend the event.
I paid 26,000 USD for nothing.

So what was supposed to be a fun holiday weekend (as every year), turned out to be a nightmare, cancelled less than 2 weeks prior to the event.

After the event, it felt that they even tried to make fun of my loss by sending me multiple messages, asking if I had enjoyed the race, if I wanted to book again for next year (!).

This ill-treatment, the felt post-race mockery and disparagement was the worst of the whole situation, even worse than paying money for nothing.

Actually, I was planning to go to Paddock Club evey year, as it has been very enjoyable in all last years (actually one of the best events in the world), possibly for at least the next 20 - 30 years. Multiply this by 20,000 to 30,000 USD ticket cost per year, and you can calculate the losses that F1 Experience will incur by mis-treatment of their high paying customer (me). Obviously the staff that wanted to save the courier fee (see above) underestimated this completely:

Well done, for a one-time gain of 26,000, they are losing hundreds of thousands.

All this misery could have been avoided if F1 Experience had just made the expense of max. 100 USD and sent me the tickets I had paid for. Tickets would have arrived, I would have attended this year and in all future years.

So be very careful when booking anything through F1 Experiences. Be prepared to lose everything and to be even mocked by their employees after that.

EDIT: It was a 3 day package for Paddock Club for 2 persons, with some additional stuff. So approx. 13,000 USD per person. No hotel or anything like that.

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PS: I do not wish to be doxxed with personal details like my name, country or anything else, in case anybody answers to this review. In case you (F1 Experience) publish my personal details in a possible answer to this review, legal action will follow.

From start to finish the hospitality was amazing

First time using F1 Experiences and definitely not the last.

A wide variety of race options available and the whole booking process was smooth and straightforward. The ability to make stage payments was also greatly appreciated.

Excellent support provided both prior to the race weekend and at the actual event, with personnel on hand to address any questions.

Now have to decide on which race to attend in 2026. . .

Overall, thoroughly recommended.