Fabric Land Reviews 

I buy all my fabrics from fabricland and my latest purchase - polyester cotton for pillowcases and fleece for grandchildren's sleepsuits - is excellent quality, as it has always been. I would particularly like to thank Vicky, whose customer service is amazing. She is a credit to the company. Many thanks.

I ordered 2 dress lengths of fabric and they didn't have either one in stock. Very disappointing!! I would expect their website to be kept current.

I asked for a full roll of PVC, they sent me a randomly spliced together, non continuous roll of heavily creased PVC filthy, covered in powder/dust. They refused to admit they were at fault. Good luck getting a refund from these scammers

Fabric Land Reading love love it, How upset was I to hear they are closing down in fact I'm absolutely devastated so so upset I was crying inside why why . Love the Reading shop the girls are all lovely so helpful I'm sure all the students from Reading University will be upset too. WHY WHY 😭😭😩😩😡

Have used Fabric Land once before and the order took about a week to arrive. This time I needed the order ASAP so called them, they agreed to dispatch the same day and the order arrived the next day by APC Overnight courier for no extra charge. The fabric I was looking for (felt) was also far cheaper than any other shop I could find online for the quantity I needed. Really impressed with the order but even more impressed by the helpfulness of staff getting the order sent out the same day so that I could meet my deadline. Thanks!

I ordered some samples over four weeks ago. Despite three phone calls with promises they would be in the post that evening I still have not received them. Maybe this company doesn't want new customers!! I have no confidence to actually order anything from them now.

The quality of fabric is horrible and prices are horrendous. Now fabrics come in 48 inches instead of 60. They are just a company looking for ways to make money money money. The fabrics are cheap quality and outdated. Brampton store is very messy and requires more organization. Need more competition and better quality.

The fabric are great but the workers there have no manners in serving customers. They seem to find it a chore to help out when I asked to buy one whole roll.

Very rude, miserable and unwelcoming staff.
Not a big variety of fabric either
Won’t be going there again

I received my order within 26 hours. Great job, thank you.

Received my order less than 24 hrs after placing order! Excellent fabric, excellent service couldnt ask for more. Thank you

I’ve used Fabricland a lot over the years and never had a problem that a lot of reviews state. The shop in Salisbury was brilliant until high rates forced it to close, so I’ve shopped online with virtually next day delivery that’s a good service, yes postage rates are high but balancing out the cost of fabric compared to other sites it’s nearly the same. The fabric is of good quality no worse than anywhere else. I’ve been sewing for 45 years and am a trained industrial machinist so I know my fabrics.

I have ordered from this shop two times now and they were very nice to work with especially considering the current covid situation! Worker was very polite when I asked if she could find out when my order would be dispatched. Only thing I would say is that there faux fur has a wired texture to it and is not very durable.

Love this shop they are always super helpful and I always find what I neef

I rarely have experienced such poor business practices and customer service. Join the 21st century and put SKU’s on you stock so you can keep track of it. Your staff may also consider calling customers back. This is supposed to be a business.....where you provide a product and service..... not some tinder date you ghost. As a designer, I specify a lot of fabric and I will do everything in my power to avoid this company in the future.

Amazing fabric prices and quality. I asked to have a fabric added to my order and they were so helpful. Quick delivery considering they must be deluged with orders at the moment. Really pleased with everything. Thank you Fabric Land!

I did receive everything I ordered correctly however this wasn’t the issue. My order hasn’t arrived by the time they said it would (including with the delays due to coronavirus) so just sent an email asking if they could give me an update on my order. I got a really rude email back in mostly CAPITAL LETTERS saying ‘UNLIKE MOST PRODUCTS THAT JUST GET TAKEN OFF A SHELF, PEOPLE HAVE TO CUT THIS FOR YOU. SO THIS TAKES TIME.’ And ‘ We have had a great deal of problems with elastic, so we decided to send none, but people complained, we held the order up for new stock arriving, but people complained, we send a slightly bigger size as it is all we have and they complain… e sent without elastic and more complained….so sorry we cannot do right. But we are doing our best. This is the new normal apparently. ??? NATALIE.’ I understand that they may be having issues and complaints but I never complained so I do see why I should receive a rude email back after just asking for an update on my order. I’ll be shopping somewhere else in the future.

More and more fabrics in Bournemouth store have ‘fabric unknown’ written on the label. I find this unacceptable, Fabricland must be importing the cheapest rubbish they can buy. Quite honestly, their fabric has always been poor quality (but ok for fancy dress stuff) but I wouldn’t buy any of it now. Not worth the effort of making something with poor materials. Best to pay more elsewhere and get decent quality. I prefer to travel to Livingstones in Bridport - their fabric selection is superb and excellent quality and service. Lots of online suppliers too! Forget about Fabricland!

Sometimes it's when things go awry that you see good customer service. I ordered 12m material and some bits & pieces from Fabric Land. Delivery was very fast but the material was not what I ordered. Absolutely no quibbling from the company, quick as a flash they corrected the error, sent me the right order. I can also keep the first batch (better than all the wasted energy & cost of a return) so that will now be used by the local children's playgroup. Would not hesitate to use them again as I now know what they're like when a mistake is made (and we're all human after all)!