I'm not one for writing reviews but I Ordered a Milwaukee reconditioned drill and it came defective. No customer service at all for returns. Now I'm stuck sending the tool back to Milwaukee for actual... See more
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Ordered a Milwaukee PEX expander tool, reconditioned. It came missing the 3/4" head plus none of the heads would screw on far. It was defective from the factory in the first place. I called the day... See more
Order a power tool. Never got order or shipping confirmation. Send an email and days later they reply with tracking info. Package sat in a FedEx hub for a week before I got told it was being re... See more
WOW!! I received my new string trimmer in two days, best price on the internet Their 800 phone number is there for you and their e-mail address. Great company. I don't know who is writing all these ba... See more
Company details
Information provided by various external sources
Great deals on the brands you love. Factory direct pricing on over 65 top name brand products! DeWalt, Makita, Bosch, Jet, IR Ingersoll Rand, Festool, Black & Decker, Porter Cable and more!
Contact info
Ontario Mills Parkway 5798, 91764, Ontario, United States
- www.factoryauthorizedoutlet.com
Shipped quickly and packaged well also…
Shipped quickly and packaged well also love that they are in my state California, great place to shop for DEWALT products.
March 3, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, John! We are constantly adding new Dewalt products regularly. Please take a look at our DEALS Tab for current promotions. We look forward to hearing from you in the future.
Just a little confusing on delivery but…
Just a little confusing on delivery but got it
March 3, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Casey, We are glad you received your Milwaukee items. We are constantly improving our shipping processes to better serve our patrons. Please let us know how the tools work out for you.
Helpful fast shipping
March 3, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Jimmy! We are glad we could supply the Milwaukee Miter Saw you were looking for. Our shipping team is working hard to fulfill orders as efficiently as possible.
Reply from Factory Authorized Outlet
Thank you, Richard! Our team is working hard to make your sales experience with us as enjoyable as possible. Let us know how the Makita Circular Saw works out for you.
Still have not received order.
It is now nearly 3:30 our time. We close at 5:00. Another day lost. Still have not received order. Very bad service.
March 3, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Mary,
Thank you for reaching out. I have noted that one of our customer support team members has reached out to you regarding the shipping status, and the order is expected to arrive today. We apologize for the inconvenience and hope that you will consider us for future purchases.
Great product for a great price and the…
Great product for a great price and the shipping speed was very fast.
March 3, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Linda,
Thank you for the kind words. We hope that you get the most out of your table saw, and we look forward to assisting you with future orders.
All ways have great experiences with…
All ways have great experiences with factory outlet. 🤠🤠🤠
March 3, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Max! We are always happy to hear from you. Let us know how the Dewalt tools are working out for you.
Great Purchase
Got what I paid for and then some, it shipped fast, couldn’t ask for anything more.
February 26, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, John! We appreciate you choosing us and hope that you will consider us for all of your power tool and accessory needs.
Good price super fast shipping
Good price super fast shipping. I like that thanks
February 26, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Miguel! We work diligently to make the customer buying experience and convenient and quick as possible, and we hope that you will consider us for all of your power tool and accessory needs.
Super slow shipping paid for 2 day and…
Super slow shipping paid for 2 day and it took 5 days motor starts kinda hard and fuel usage is more than they say but it runs good is a little loud but it seems to be getting all around better after its getting broke in
February 26, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Jaime,
Thank you for the feedback, and we apologize for the inconvenience you experienced. A customer service representative will reach out to you regarding this order to see how we can better assist you.
Great company
Great company! The tool I bought broke and they fully replaced it and shipped immediately.
February 26, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Jason,
Thank you for reaching out! We aim to make customer satisfaction our number one priority, and we are glad to hear that we were able to quickly assist you with your tool troubles.
Awesome product
Awesome product, quick shipping. As described. Great price as well
February 26, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Logan! We hope that you get the most out of your Makita kit.
Good customer service
Good customer service. The return policy is fair but stringent, so make double sure of your order before purchase.
February 26, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Stan,
Thank you for the feedback. We hear customer's concerns, and we are constantly working on updating and improving the customer experience to better accommodate their needs.
The hot water on demand that I ordered…
The hot water on demand that I ordered isn’t made for the area where I live. I appreciate very much that the restocking fee was waived and I am able to return in.
February 26, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Jason,
Thank you for reaching out. We apologize for the inconvenience, however with regards to usability we do list the item's recommended electrical sourcing, as well as the item's certifications and other related information in the specifications section of the page.
One of our customer service representatives will reach out to you regarding to see how we can better assist you.
UPDATE: Thank you for the updated review score! We are glad to hear our team was able to reach a solution to meet your needs, and we hope that we will be able to assist you with future orders.
Fast and Easy
I liked the ease of ordering and the promptness of the delivery.
February 25, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, John! We are always looking to improve the customers experience. Let us know how the Makita Table stand is working for you. We are looking forward to hearing from you again.
HIGHLY RECOMMENDED.....
GREAT service..!!...FAST shipping....!!!...WONDERFUL pricing....Thank You very much!
February 25, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Hank! We are grateful for the very kind words. We are on a mission to provide the best possible experience possible. Let us know how the Dewalt attachments are working for you.
A good company to buy from and they get…
A good company to buy from and they get What you buy out to you quick
February 25, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Michael, Our goals are to process orders quickly, efficiently, with as much care as possible. Thank you for tasking the time to write.
Good price and rapid serviced.
February 25, 2020
Unprompted review
Reply from Factory Authorized Outlet
Thank you, Fernando! We are eager to know how the Milwaukee Tools work out for you. When you have a moment take a look at The Deals Tab on our websites.
Grease Gun & Batteries
February 25, 2020
Unprompted review
Reply from Factory Authorized Outlet
Hello Rachel, We hope you enjoy, and get plenty of use out of your Dewalt Grease Gun.
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