FADEDSTORE © Reviews 

1,272
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, highlighting excellent materials, vibrant prints, and comfortable fits. Many also commend the fast and efficient delivery, often receiving orders quickly with regular updates. Consumers generally find the pricing reasonable, especially given the quality and unique designs. However, some customers noted issues with orders, such as receiving incorrect items or sizes that didn't match descriptions, often leading to returns. Others were dissatisfied with the returns process, citing refund delays or unexpected return fees. A few also felt the quality of certain items was not as expected or declined, and some experienced delivery problems like lost parcels or items sent to the wrong address.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the excellent quality of clothing,... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of t-shirts and knit... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Order

Customers had ambiguous experiences with order, with many praising the ease of ordering and fast delivery,... See more

Price

Clients share positive opinions on price, often highlighting the great value and reasonable costs for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered from Faded Store 4 times so far and all times have been a great experience. The quality of the t-shirts is excellent. the prints are sharp and the colors are just as bright and vibrant as... See more

Company replied

Rated 5 out of 5 stars

Item received very quickly after ordering, virtually next day. Original item was too large, have returned it & just waiting for refund. Ordered correct size & again delivery time was amazing. Item... See more

Company replied

Rated 5 out of 5 stars

Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Lib... See more

Company replied

Rated 5 out of 5 stars

Easy to order online, fast delivery .The quality of the clothes is very good. Had an issue with being sent out the wrong size but was quickly rectified by a great customer care team member named Sean.... See more

Company replied



Company details

  1. Clothing Store

Written by the company

Browse our latest mens urban streetwear collection and join the FADED gang today. Our collection stands out from the rest with unique designs to suit all. Shop now!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.2

All reviews

(1,272)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality product

Quality product, fast delivery, reasonable price especially with points system

September 9, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Max,

We're happy you received a quality product quickly and at a reasonable price using our points system! We appreciate your positive feedback and support.

Thank you again for your support and loyalty.

Take care,

Liberty,

Team FADED STORE

Rated 4 out of 5 stars

Fits well

Fits well
If i’m paying for delivery should be able to get next day.
Will buy again

September 8, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Morning,

We appreciate your feedback and are glad the product fits well. We will review our delivery options to see how we can improve the customer experience. Thanks, and we look forward to your future purchases!

Thank you again for your support and loyalty.

Take care,

Liberty,

Team FADED STORE

Rated 5 out of 5 stars

love the jeans and t shirt i have got

love the jeans and t shirt i have got

great quality

September 14, 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Morning,

We're happy to hear that you love the jeans and t-shirt and that you find them to be of great quality. Thank you for your positive feedback!

Thank you again for your support and loyalty.

Take care,

Natalie,

Team FADED STORE

Rated 5 out of 5 stars
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Janice,

We're happy you received your order quickly and that you appreciate the great quality. Thanks for your feedback and your support.

Thank you again for your support and loyalty.

Take care,

Natalie,

Team FADED STORE

Rated 5 out of 5 stars

Great products

I would recommend faded store to anyone. I purchased a pair of jeans and the quality and style was amazing that I ordered another pair of their jeans. They are definitely worth the price and sizes were good too. Their delivery times are quick and easy and you get regular updates.

August 26, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Chloe,

We're happy to hear that you love our jeans' quality and style! It's great to know the sizes were good and you received quick delivery with updates. Thank you for recommending us!

Thank you again for your support and loyalty.

Take care,

Liberty,

Team FADED STORE

Rated 5 out of 5 stars

Perfect fit and excellent quality

Perfect fit and excellent quality

August 25, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Morning,

We appreciate you sharing your experience! We're happy to hear that you are pleased with the great fit and excellent quality of our product.

Thank you again for your support and loyalty.

Take care,

Liberty,

Team FADED STORE

Rated 1 out of 5 stars

I didn’t want to make this review

I didn’t want to make this review, but unfortunately now I’m being ignored, it’s not left me with a choice.

I ordered a large £45 t-shirt and was sent a small as it says S on the t-shirt and is much smaller than all my previous t-shirts I’ve purchased from Faded. I contacted Faded about this explaining the situation and they ask me to send pictures and even measurements of the t-shirt? I thought having to measure the t-shirt was a bit much, but I’ve sent it all over to them and now they’ve decided to ignore all my emails.

I’m a gold customer with Faded in their rewards program, and am almost a VIP member, and their customer service has decided to now ignore my emails about them sending me an incorrect size for just a £45 t-shirt?

I love their products, but their customer service is so bad, and this is the second time ive had to contact their customer service, and both times have been awful!

I don’t understand why they are being so difficult over a £45 t-shirt, I just want a replacement in the correct size!

September 9, 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello

Thank you for sharing your latest shopping experience,

For our customer service team to review your account details, please can you kindly send an email with the reference TP-T331NCF1T23925 - info@fadedstore.com

This will our team to provide you with some additional support in helping resolve your inquiry.

Thank you again for shopping with FADED.

Take care,

Team FADED

Rated 5 out of 5 stars

Been thinking of getting these jeans…

Been thinking of getting these jeans for a while and I’m gutted I waited so long. They are so nice and quality is amazing
I got a 14short, still a little too long for me but that’s nothing new as I always have this problem but I love them. Will definitely be ordering another pair

September 9, 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey,

Thanks for sharing your 5 star review!

We're delighted to hear that you're pleased with the quality of our collection.

Thank you again for your support, we look forward to seeing you shop with us again in the near future.

Take care,

Team FADED

Rated 5 out of 5 stars

Good quality and prompt service

Good quality and prompt service

September 1, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Morning Steve,

We appreciate your positive feedback and are glad you were satisfied with our service and quality. Thank you!

Thank you again for your support and loyalty.

Take care,



Team FADED STORE

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process

September 1, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Morning Tendo,

We are happy to hear that the process was quick and easy for you. Thank you for your feedback!
We have taken a look into your order and can see you ordered the
Balearic T-Shirt (Grey).

Thank you again for your support and loyalty.

Take care,



Team FADED STORE

Rated 1 out of 5 stars

Ordered 29th August and still has not…

Ordered 29th August and still has not arrived.

August 31, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Catherine,

Hope you've had a nice weekend,

Thank you again for taking the time to share your recent shopping experience.

Upon reviewing your account, we can see that your parcel has unfortunately encountered a delay within the courier network. We can see that one of our support team members has been in contact with you today, regarding the next steps.

Once again, we would like to thank you for choosing to shop with us.

Take care,

Team FADED

Rated 5 out of 5 stars

Go buy it now.

The speed of delivery firstly. Having the measurement for how the tracksuit fit was really helpful in choosing the right sizes. I think being able to select different sizes for bottoms and tops is very unique not a lot of companies do that. I’ve already bought another pair of joggers form there couple days after the tracksuit came i’ll go back later to get the top. I think the loyalty thing is good too makes you wanna come back.

August 27, 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi Tolu,

We're happy to hear that you found the delivery speed satisfactory and the fit measurements helpful. We're also glad you appreciated the option to select different sizes for tops and bottoms and that our loyalty program encourages you to return. Thank you for your positive feedback!

Thank you again for your support and loyalty.

Take care,

Francesca

Team FADED STORE

Rated 5 out of 5 stars

Great quality products

Great quality products, accurate website descriptions, fast delivery

September 5, 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi Zac,

We're happy to hear that you had a great experience with our products and services! We appreciate your positive feedback regarding the quality, descriptions, and delivery.

Thank you again for your support and loyalty.

Take care,

Natalie

Team FADED STORE

Rated 5 out of 5 stars

Good quality

The items that I bought were good quality and very comfortable.

August 25, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi John,

We're happy to hear that you find the items you purchased to be of good quality and comfortable. Thank you for sharing your positive experience with us!

Thank you again for your support and loyalty.

Take care,

Francesca

Team FADED STORE

Rated 5 out of 5 stars

I ordered a top and it was delivered to…

I ordered a top and it was delivered to the wrong address but I have had a conversation with the company and I'm very happy with the response and revised outcome

August 25, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Chris,

Hope you're keeping safe and well,

Thank you for coming back and for updating your overall shopping experience with the FADED community.

We've taken a look at your account, and we can see that you have been speaking with one of our support team members. We're pleased to read that we were able to speak with you and to work on a revised outcome.

Should you need any further assistance, please don't hesitate to contact our dedicated customer service team - info@fadedstore.com

We look forward to seeing you shop with us again in the near future.

Take care,

Team FADED

Rated 1 out of 5 stars

Loyal customer, no compensation

I love faded, love the style of clothes, the fits, and everything. But I’ve been a customer since day 1? Years and years, and I’ve had a lot of problems with the quality of clothing… the colour fading, the prints breaking, and so on… I’ve sent them numerous pictures, and they’re saying that it’s me the way I wash them. I wash EVERYTHING on a low temperature wash, I don’t use a dryer, so how is that me? After been a customer for so long I’d have expected a decent gift card to use, as I’ve spent thousands of pounds with this company but absolutely nothing, just me to blame. Honestly not happy with this at all

August 31, 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Evening Craig,

Our customer service team is currently assisting in resolving your issues with your order.

Please address the emails awaiting response, we thank you for your cooperation and continued support of our brand.

Team FADEDSTORE.

Rated 5 out of 5 stars

Embroidered and printed

Great quality T shirt, printed and embroidered fast delivery good price.

August 11, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey,

We're happy to hear you received a great quality T-shirt with fast delivery at a good price! Thank you for your positive feedback; we appreciate it!

Thank you again for your support and loyalty.

Take care,



Team FADED STORE

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. Customer service is non existent. I purchased two t shirts on the 20th August and paid for next day delivery, I am still yet to receive my order and I have chased multiple times with no correspondence.

August 21, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Callum,

A member of our customer service team has reached out immediately to assist you with this situation.

Please check your email address the order was made from for an update.

Many thanks,

Team FADEDSTORE.

Rated 5 out of 5 stars
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi Emrlou,

We're happy to hear that you received your order quickly and that you are pleased with its quality. Thanks for your feedback!

Thank you again for your support and loyalty.

Take care,

Francesca

Team FADED STORE

Rated 5 out of 5 stars

10/10 clothing

10/10 clothing. Simple as that

August 7, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi Vedat,

We're happy to hear that you enjoyed our clothing. Thank you so much for your fantastic rating and feedback!

Thank you again for your support and loyalty.

Take care,

Francesca

Team FADED STORE

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