FADEDSTORE © Reviews 

1,272
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, highlighting excellent materials, vibrant prints, and comfortable fits. Many also commend the fast and efficient delivery, often receiving orders quickly with regular updates. Consumers generally find the pricing reasonable, especially given the quality and unique designs. However, some customers noted issues with orders, such as receiving incorrect items or sizes that didn't match descriptions, often leading to returns. Others were dissatisfied with the returns process, citing refund delays or unexpected return fees. A few also felt the quality of certain items was not as expected or declined, and some experienced delivery problems like lost parcels or items sent to the wrong address.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the excellent quality of clothing,... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of t-shirts and knit... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Order

Customers had ambiguous experiences with order, with many praising the ease of ordering and fast delivery,... See more

Price

Clients share positive opinions on price, often highlighting the great value and reasonable costs for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered from Faded Store 4 times so far and all times have been a great experience. The quality of the t-shirts is excellent. the prints are sharp and the colors are just as bright and vibrant as... See more

Company replied

Rated 5 out of 5 stars

Item received very quickly after ordering, virtually next day. Original item was too large, have returned it & just waiting for refund. Ordered correct size & again delivery time was amazing. Item... See more

Company replied

Rated 5 out of 5 stars

Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Lib... See more

Company replied

Rated 5 out of 5 stars

Easy to order online, fast delivery .The quality of the clothes is very good. Had an issue with being sent out the wrong size but was quickly rectified by a great customer care team member named Sean.... See more

Company replied



Company details

  1. Clothing Store

Written by the company

Browse our latest mens urban streetwear collection and join the FADED gang today. Our collection stands out from the rest with unique designs to suit all. Shop now!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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4.2

All reviews

(1,272)

197 reviews in the last 12 months

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Rated 2 out of 5 stars

I was recommended a size large but it…

I was recommended a size large but it was quite big.. materials are nice but the fit isn’t fantastic.

August 18, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Daniel,

We appreciate your feedback on the sizing and fit. We're sorry the large size was too big, even though the materials are nice. We'll review our sizing recommendations.

Thank you again for your support and loyalty.

Take care,


Team FADED STORE

Rated 1 out of 5 stars

Item did not arrive

Item did not arrive. Accused of keeping item when it was not delivered. Very slow in sorting this out, still not sorted.

August 5, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Good Morning Arvin,

We apologise that your item didn't arrive. We can now see this issue has been resolved, and one of our support team members will be in touch via email within the next 60 minutes

We appreciate your feedback and will investigate the delivery problem to prevent future occurrences.

Thank you again for your support and loyalty.

Take care,

Team FADED STORE

Rated 1 out of 5 stars

Shit customers service

Shit customers service .

August 14, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Iman,

Thank you for sharing your recent shopping experience with us. We take all complaints seriously and strive to resolve them promptly and fairly.

Upon reviewing your account details, we can see that you placed an order for the No Phones T-Shirt in Black (L) and White (XL) on April 8, 2025, at 19:21.

We note that you returned the No Phones T-Shirt in Black (L), stating that you received the incorrect size. Our records indicate that you ordered sizes L and XL on April 8, 2025, at 17:22.

We also see that you have recently placed a new order for the No Phones T-Shirt in Black (XL).

To better understand your inquiry and provide you with further assistance, our support team will be reaching out to you within the next 24 hours.

Thank you for shopping with FADED.

Many thanks,

Team FADED

Rated 5 out of 5 stars

Fantastic company

Fantastic company, items and service! Will definitely be buying from them again

July 31, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Ben,

We are happy to hear that you had a fantastic experience with our items and service. We appreciate your positive feedback and look forward to your future orders!

Thank you again for your support and loyalty.

Take care,



Team FADED STORE

Rated 5 out of 5 stars

Excellent items great price quick…

Excellent items great price quick delivery

August 11, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Matt,

We're happy to hear that you received excellent items at a great price with quick delivery. Thank you for your positive feedback!

Thank you again for your support and loyalty.

Take care,

Liberty,

Team FADED STORE

Rated 5 out of 5 stars

2nd order 5*

2nd order , can’t fault 5 star

August 4, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Sam,

We appreciate your continued support and are so happy you are pleased with our service. Thank you for the great rating!

Thank you again for your support and loyalty.

Take care,

Liberty

Team FADED STORE

Rated 4 out of 5 stars

Hoodie size XS

First time purchase for son who’s 16. He’s only very slim, brought Sml size however he felt it was a bit too oversized so ordered XS and it fits lovely. Ordered both next day delivery due to going away and arrived swiftly. My son loves it!

July 28, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Kat,

We appreciate you sharing your experience! We're happy to hear that your son loves the item and that the next-day delivery worked well for you. We're glad you found the right fit with the XS. Thanks again for your feedback.

Thank you again for your support and loyalty.

Take care,



Team FADED STORE

Rated 5 out of 5 stars

Delivery was quick and the site was great

Delivery was quick and the site was having a sale so I got a great price for really good quality stuff.

July 28, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Ben,

We're happy to hear that you received your delivery quickly and found great quality items at a fantastic price during our sale. Thank you for your positive feedback!

Thank you again for your support and loyalty.

Take care,



Team FADED STORE

Rated 2 out of 5 stars

I have to return it

I have to return it; it looks totally different from the pictures on the site.

August 12, 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey,

We would be happy to assist you further with your order as we aim for all our clothes to be advertised correctly on our website.

If you would like to drop us an email at info@fadedstore.com a member of our dedicated customer service team would be happy to assist you.

Many thanks,

Team FADEDSTORE

Rated 3 out of 5 stars

Quality not as good.

Been buying from faded store for some years now. Just recieved a new tshirt but the quality in material is not as good as it used to be! Cheap cotton not the usual premium quality i was expecting. Real shame cos I love this brand

August 9, 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Chris,

We appreciate your long-term support. We're sorry the t-shirt's material didn't meet your expectations this time. We value your feedback and will look into the fabric quality. Thanks for bringing this to our attention.

Thank you again for your support and loyalty.

Take care,



Team FADED STORE

Rated 5 out of 5 stars

shorts and T Shirt

Orders shorts and T Shirt arrived within times quoted both look lovely and happy with purchase

August 1, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Gillian,

We're happy to hear that your new shorts and T-shirt arrived promptly and that you are pleased with your purchase. Thank you for your positive feedback!

Thank you again for your support and loyalty.

Take care,



Team FADED STORE

Rated 5 out of 5 stars

5 stars

Style, fit and quality 💯

August 1, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hey Philip,

We're happy to hear that you enjoyed our product's style, fit, and quality. Thank you for your positive feedback!

Thank you again for your support and loyalty.

Take care,



Team FADED STORE

Rated 5 out of 5 stars

Quality t shirts ,original designs

Quality t shirts ,original designs
Well impressed and rapid delivery
Great price too can't fault it in anyway .

Up the faded store !!!

July 31, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi Jay,

We're happy to hear that you are impressed with the quality and originality of our t-shirts! We appreciate your positive feedback regarding the rapid delivery and great price. Thank you!

Thank you again for your support and loyalty.

Take care,

Francesca

Team FADED STORE

Rated 5 out of 5 stars

Great quality

Great quality! Love the designs. Definitely going to keep purchasing more.

August 6, 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello Mr Wilkinson,

We're happy to hear that you enjoyed the quality and designs! Thank you for your positive feedback; we appreciate you and your continued support greatly.

Thank you again for your support and loyalty.

Take care,

Francesca

Team FADED STORE

Rated 5 out of 5 stars

Quick delivery great fit and just all…

Quick delivery great fit and just all round excellent tshirt

July 30, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi Luke,

We're so happy to hear that you are pleased with the quick delivery and excellent fit of your new t-shirt! Thank you for your positive feedback.

Thank you again for your support and loyalty.

Take care,

Natalie

Team FADED STORE

Rated 3 out of 5 stars

Dip in Quality

Been buying faded for a while and recently i've noticed the quality of the t-shirts has seem to have changed for the worse, t-shirts used to have thicker material whereas now they're flimsy and don't fit as nice shame really.

July 28, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello,

We appreciate you sharing your experience.

We take all feedback on board. We'll certainly share your feedback with the team here at FADED.

Thank you once again for your support and loyalty.

Take care,

Team FADED STORE

Rated 3 out of 5 stars

Wrong Colour, good quality

Ordered from Faded store before and was very pleased with my order.
However on this occasion i ordered an ice grey bucket hat but received a dark grey one.
Whilst it is not the colour i wanted, i am more than happy with the quality of the bucket hat and i will order from them again.
I am quite disappointed they sent the wrong one rather than just cancelling the order if they were out of stock but i am hoping this is just a blip.

August 3, 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello,

Thank you for sharing your recent shopping experience,

To help our team provide you with some additional support.

Can you please send an email using the reference 'TP-Pkn3RR05825' info@fadedstore.com

Thank you again for your patience and for shopping with us.

Kind regards,

Team FADED

Rated 1 out of 5 stars

3 weeks and still haven’t received my…

3 weeks and still haven’t received my order. Emailed customer service multiple times yet had no email back.

July 15, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello,

Thank you for sharing your recent shopping experience with us.

To help our team review your account details, please send an email with the reference 'TP-CSO3KW33k5825' to info@fadedstore.com.

We appreciate your patience and thank you for shopping with us.

Kind regards,

Team FADED

Rated 5 out of 5 stars

Great speed of delivery

Great speed of delivery. Very satisfied with how they packaged the clothing.

August 2, 2025
Unprompted review
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hello,

We're happy to hear that you received your order quickly and that you were satisfied with our packaging. Thank you for your positive feedback; we appreciate it!

Thank you again for your support and loyalty.

Take care,

Natalie

Team FADED STORE

Rated 5 out of 5 stars

Great clothing!

All a good experience great clothing great material been purchasing from faded for years. Would definitely recommend

July 11, 2025
FADEDSTORE © logo

Reply from FADEDSTORE ©

Hi Mitchell,

We're happy to hear that you've consistently had a good experience with our clothing over the years! We appreciate your recommendation and are grateful for your continued support.

Thank you again for your support and loyalty.

Take care,

Francesca

Team FADED STORE

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