The salespeople in the shop were attentive and gave honest advice, based on long experience. The selection of furniture is extensive with an accent on quality, taste and understatement. The delivery c... See more
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Brian, the salesman, kept my Mother informed at every stage. The gentlemen who made the delivery and collected the old furniture were incredibly patient, helpful and efficient. The new furniture is ev... See more
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Fantastic level of service, from the sales team to the delivery men. Its great to support a small local company that provides a first class service!!
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In store experience warrants 5 stars, served by knowledgeable staff, offered plenty of choice and time for making an expensive purchase on 19/6. ETA 7-9 wks, to be advised by *warehouse, whom I phoned... See more
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Company details
About Fairway Furniture - Newton Abbot
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Newton Road, Kingsteignton, TQ12 3AD, Newton Abbot, Devon, United Kingdom
- 01626 332888
4.9
Excellent
927 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service when buying no pressure…
Great service when buying no pressure when looking around
Kept updated
And delivery men just great
November 12, 2025
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your fantastic 5 star review! It is great to hear that you enjoyed a relaxed, no-pressure experience while shopping with us.
We’ll also pass on your kind words to our delivery team who will be thrilled to hear they made such a positive impression.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards, Fairway Furniture
I always buy from fairways as the…
I always buy from fairways as the quality is great and the staff can't do enough to help you. The delivery was spot on too. Great customer service from Scott at Newton Abbot.
November 29, 2025
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your wonderful 5 star review! We’re delighted to hear that you consistently choose Fairway Furniture and that you’re happy with both the quality of our products and the service you receive.
It’s great to know that your delivery went smoothly and that Scott at our Newton Abbot store provided such excellent customer service. We’ll be sure to pass your kind words onto him.
We truly appreciate your loyalty and look forward to helping you again in the future.
Kind regards, Fairway Furniture
Great product and service
We have purchased furniture from this store before while visiting Newton Abbott and were more than pleased with the customer service and expert advice freely given. With this in mind, we took a day out to visit the store again when we considered purchasing new wardrobes.( we live in Burnham on sea)
As expected, good range of product and excellent service. Thank you.
November 8, 2025
Reply from Fairway Furniture - Newton Abbot
Thank you so much for taking the time to share your fantastic review! We’re delighted to hear that your previous experience brought you back to visit us again.
It’s wonderful to know that our range of products and the service you received lived up to your expectations once more. We truly appreciate your continued trust and support.
We hope you enjoy your new furniture, and we look forward to welcoming you back again in the near future.
Kind regards, Fairway Furniture
Excellent service
Excellent service and we love our new sofas. They had a small mark on them when unwrapped and delivery guys reported this straight away. An upholsterer was here a week later and sorted it out.
December 5, 2025
Reply from Fairway Furniture - Newton Abbot
Thank you very much for this great review! We’re so pleased to hear you love your new sofas and that our delivery team handled the small mark promptly and professionally.
Thank you for shopping with us!
Kind regards, Fairway Furniture
We have needed a new bed for some time
We have needed a new bed for some time, went into Fairway furniture in Newton Abbot, the service was fantastic, information we were given was very clear. The bed was delivered to our storage unit as we are moving, couldn't have gone any better. A thank you to everyone.
October 14, 2025
Reply from Fairway Furniture - Newton Abbot
Thank you so much for taking the time to leave this lovely review!
We’re delighted to hear that your experience at our Newton Abbot store was so positive and that our team were able to provide clear information and helpful service.
Thank you again for choosing Fairway Furniture and we wish you all the best in your new home!
Kind regards, Fairway Furniture
new carpet
our purches was delt with by Jo @ Newton Abbot store very profesionaly and tied in the new carpet fitment & delivery of furniture , well done Jo
November 28, 2025
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you for taking the time to review your recent purchase with us. We are thrilled to hear Jo was able to help you with your carpet order, and we have passed on your kind words to Jo and the store management team. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Excellent service
We have had excellent service from Joanne at Fairway Furniture Newton Abbot taking time and guidance on purchasing the correct bed, the delivery team was excellent in navigating our driveway and stairs.
November 27, 2025
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you for taking the time to review your recent purchase with us. We are thrilled to hear Joanne was able to help you find what you were looking for, and we have passed on your kind words to both Joanne and the delivery team. Thank you for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
The sales person David C was very…
The sales person David C was very helpful and did not pressurise us. He also made the mattress options easy to understand.
Delivery went well with us being advised about the time and both men were pleasant.
November 26, 2025
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you for taking the time to review your recent purchase with us. We are really pleased to hear that David was able to help you fins what you were looking for, and we hope that you are loving your new mattress! We have passed on your kind words to both the delivery and store team, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Patient and helpful
The sofa I originally chose was too big to get through the front door, but they have been more than helpful bringing me a sofa to last me until the smaller sofa is made. Also the manager has been very patient with me as I found it difficult to make another choice.
November 30, 2025
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you for taking the time to review your recent purchase with us, we really appreciate it. We are so pleased to hear that we were able to help you resolve the issue with your sofa. These things happen, and we like to help our customers as much as we can. We can see that the store team are keeping track of your order, and will update you of any progress. Thank you for shopping with us, and please feel free to contact us if we can be of any help in the meantime. Kind regards – Fairway Furniture
Furniture delivered and positioned as…
Furniture delivered and positioned as required by two polite and friendly staff.
November 12, 2025
Reply from Fairway Furniture - Newton Abbot
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear that you are happy with the service that you received, and we have passed on your kind words to our delivery team. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Absolutely amazing experience from Dave…
Absolutely amazing experience from Dave in Newton Abbot who helped us choose, to the delivery men, who had a great sense of humour. Would recommend their service and quality time and time again 😀
November 12, 2025
Reply from Fairway Furniture - Newton Abbot
Thank you for your 5 star review! We’re delighted to hear that Dave was able to provide such helpful guidance and that our delivery team made the experience enjoyable.
Your recommendation means a great deal to us, and we’re thrilled that you’re happy with both our service and quality.
We look forward to helping you again in the future.
Kind regards, Fairway Furniture
The guys where very good they took care…
The guys where very good they took care bring my chair up as I had several flight if stair asked where I like the chair put and showed me all the modifications on the side
Very please with the service
November 21, 2025
Reply from Fairway Furniture - Newton Abbot
Thank you for your fantastic review! We’re delighted to hear that our team provided careful and attentive service, ensuring your chair was delivered exactly as you wanted and explaining all the modifications.
We’re pleased that you’re very happy with the service and we look forward to seeing you again in the future.
Kind regards, Fairway Furniture
Excellent service from start to finish
Excellent service from start to finish. The salesman in the shop was extremely helpful and knowledgeable. Communication on progress was great; delivery and set up was excellent. Highly recommended.
October 17, 2025
Reply from Fairway Furniture - Newton Abbot
Thank you for the excellent review! We’re delighted to hear that our team provided helpful and knowledgeable service, and that the delivery and setup met your expectations.
Your recommendation means a great deal to us and we look forward to assisting you again in the future.
Kind regards, Fairway Furniture
Good service at Fairway
Have shopped at fairway for roughly 40years,always good service and staff helpful, unfortunately this year bought a recliner and swivel chair which had a fault,phoned fairway no quibble changed for new chair,unfortunately another faulty chair,but fairway is dealing with the problem with no problem at all,looking forward to a quick result.
November 10, 2025
Reply from Fairway Furniture - Newton Abbot
Thank you so much for your loyalty over the past 40 years, it truly means a great deal to us. We’re pleased to hear that you have consistently received good service from our team and we appreciate your patience regarding the recent issues with your chair.
We’re sorry for the inconvenience caused by the faults but please rest assured that we’re committed to resolving the issue swiftly for you.
Thank you again for your trust and understanding. We look forward to welcoming you back soon.
Kind regards, Fairway Furniture
Good product and the delivery guys were…
Good product and the delivery guys were excellent.
November 13, 2025
Excellent service
Excellent service! A fantastic local business providing excellent service, quality furniture and professional delivery.
November 14, 2025
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you for taking the time to review your recent purchase with us, we really appreciate it. We are so pleased that you had a good shopping experience, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Quality Service & Delivery
Quality Furniture choices, first class service and delivery exactly when stated by perfect delivery gentlemen Amazing all round and I just love my purchases.
November 11, 2025
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you so much for your lovely review of your recent purchase with us. We are thrilled to hear you had a good shopping experience, and we have passed on your kind words to both the store and delivery team. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Really good service from start to…
Really good service from start to finish! Thankyou!
November 14, 2025
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you for taking the time to leave your review of your recent purchase with us. We are so pleased to hear you had good service both in store and with our delivery team, and we have passed on your kind words to them. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Shop floor service excellent
Shop floor service excellent - delivery times and dates right on schedule but think their policy on shoes in houses needs looking at - perhaps supply the drivers with dust sheets etc to put on customers carpets - as I had to use my blankets
November 13, 2025
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you for taking the time to review your recent purchase with us. We are really pleased to hear that you are happy with the service you received, but we are disappointed to hear you were dissatisfied with our policy regarding delivery drivers shoes. As stated in the customer care guide (that you were given at the time of your order, as well as being available online) “it is your responsibility to protect existing floorcoverings and furnishings during the delivery. This is important, as any protective packaging on your furniture may have uneven or abrasive surfaces, and our delivery teams cannot remove their footwear as this impedes safe working practices”. We are sorry if you feel that this was not communicated effectively, and we will investigate internally to see if there is anything we can do to make this clearer for our customers going forward. Kind regards – Fairway Furniture
Good service in store and with the…
Good service in store and with the delivery. Plus a good price.
NOT keen on the SIX calls about the delivery time.
June 11, 2025
Reply from Fairway Furniture - Newton Abbot
Good morning, thank you for taking the time to review your recent purchase with us. We are really pleased you are happy with the service you received, but we are disappointed to hear you had an excessive amount of calls regarding delivery. We did have an issue with our delivery system during the time of your delivery, we are sorry that you seem to be caught up with this issue. Please be assured this is now fixed, and our standard delivery service has resumed. Kind regards – Fairway Furniture
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