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FAIRWINDS Credit Union Reviews 217

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professional demeanor, making every interaction pleasant. The customer service is frequently highlighted as exceptional, with many people appreciating the quick responses, personalized approach, and the ease of getting assistance, whether online or over the phone. The overall service is often described as outstanding, with consumers noting the efficiency and user-friendliness of the online banking system and the ease of setting up accounts. However, some people were dissatisfied with aspects of payment and debit card reliability, citing issues with declined transactions, unexpected holds, and difficulties using their cards. A few other people also felt that the online payment system was unreliable and that transfers could take a long time.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Service

Customers had positive experiences with service. Many reviewers praise the great branch service, with some... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use for their banking app and... See more

Payment

People report ambiguous experiences with payment. Many customers appreciate the ease of transferring funds... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have several online-only banking services for which my only contact with them is through an ATM or through Zelle, and the use of my debit card. So far, I've been very pleased. Fairwinds banking app... See more

Company replied

Rated 5 out of 5 stars

I had no experience with setting up a high yeild online account and everyone i dealt with went above and beyond to help me. They answered all my questions and some I wasn't aware I should have asked.... See more

Company replied

Rated 5 out of 5 stars

Initially when I opened an account at Fairwinds it was a business account which lead to a personal account and charge card. The staff at the Sanford, Florida location are amazing. I would like to see... See more

Company replied

Rated 5 out of 5 stars

We've had an account with Fairwinds for just a few months, but I'm already very pleased with them! I love that there are no fees on international transactions and that the debit card is safe. When w... See more

Company replied


Company details

  1. Credit Union
  2. Bank
  3. Financial Institution
  4. Mortgage Lender

About FAIRWINDS Credit Union

Written by the company

FAIRWINDS was founded in 1949 on the simple idea of people helping people. That idea still guides everything we do today.

We exist for one reason: to help others take control of their money and move toward financial freedom. That means fewer payments, less stress, and more confidence about the future. It’s not the message you usually hear from a financial institution, but we’re not afraid to be different.

At FAIRWINDS, members are part-owners, not customers. That means we don't answer to stockholders, and we don't chase profits. Every dollar we earn is reinvested to help members save more, eliminate debt, build wealth, and live generously.

We know financial freedom doesn't happen by accident. That’s why we combine personal guidance with products designed to support real, intentional financial progress, not unnecessary borrowing. That includes:

  • Checking accounts that support smart everyday spending
  • Savings accounts that help build momentum towards financial goals
  • High-Yield savings bundled with free checking to provide full clarity and convenience
  • Business banking solutions built to grow operations without growing debt
  • Products and solutions for members committed to living financially free
  • Resources designed to meet you where you are — and help you move forward

Anyone in the United States is eligible to become a FAIRWINDS member. Wherever you are, whatever your journey — if you’re committed to being financially free, you’re welcome to join us!

Get started today!

Federally insured by the NCUA.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

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Rated 5 out of 5 stars

Great service

Great service, friendly and giving advice on different financial options.

April 14, 2026
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Reply from FAIRWINDS Credit Union

We're happy to hear that you found our service great and our team friendly. Thank you for your feedback!

Rated 5 out of 5 stars

Very easy to navigate in app

Very easy to navigate in app. Customer Support is always polite and helpful.

March 13, 2026
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Reply from FAIRWINDS Credit Union

We're happy to hear that you find our app easy to use and that our team is helpful. Thank you for taking the time to share your positive experience!

Rated 5 out of 5 stars

My banker Shellon Maxwell at Winter…

My banker Shellon Maxwell at Winter Springs FL office. She’s the reason I just moved my entire relationship to Fairwinds. She’s a pleasure to bank with. The tellers are very good to. Very personable.

April 2, 2026
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Reply from FAIRWINDS Credit Union

We're happy to hear that you had a wonderful experience! It's great to know that our team made your transition so pleasant. We appreciate you sharing your positive feedback.

Rated 5 out of 5 stars

I’ve been a member since 1989

I’ve been a member since 1989, and have never looked back. It has always met my needs. Only thing I could wish for since I moved to Vero Beach FL was a branch here where I live now. But mobile banking has filled the gap.

April 11, 2026
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Reply from FAIRWINDS Credit Union

We appreciate your long-time membership since 1989! We totally understand your wish for a local branch in Vero Beach, FL, and we're glad mobile banking helps bridge that gap for you. Our members can also use Shared Branch partner locations when there isn't a FAIRWINDS branch nearby. To learn more visit www.fairwinds.org/support/shared-branch-banking. Thank you for your feedback!

Rated 5 out of 5 stars

Very good

Always good

April 6, 2026
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Reply from FAIRWINDS Credit Union

Thank you for taking time to leave a positive review and we appreciate your membership.

Rated 5 out of 5 stars

Excellent company and Credit Union

Excellent company and Credit Union. Have been a member for 6 months and am glad I made the switch.

December 20, 2025
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Reply from FAIRWINDS Credit Union

It's awesome that you made the switch and are enjoying your membership with FAIRWINDS. Thank you for sharing your positive experience.

Rated 4 out of 5 stars

Love almost everything about FAIRWINDS…

Love almost everything about FAIRWINDS Credit Union except the fact that when I make a deposit I have to wait several days for the full deposit to be processed. I recently deposited a fairly large check and the stupid process of breaking it up and only having so much available at a time is so frustrating. If I deposit a check I expect it to be available at a minimum next day like my previous bank did.

April 10, 2026
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Reply from FAIRWINDS Credit Union

Thank you for your honest feedback. We understand your frustration and want to provide assistance. A member of our team has contacted you with additional information and suggestions to make future experiences easier. Your feedback gives us the opportunity to improve your experience. Thank you for choosing us as your partner on the Journey to Financial Freedom.

Rated 5 out of 5 stars

Great service and amazing employees

Great service and amazing employees. Always willing to assist you with a big smile. You walk into the branch office and you always feel welcome.

April 1, 2026
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Reply from FAIRWINDS Credit Union

It means a lot to us that you feel welcome when you visit our branch. Thank you for your positive feedback and for taking time to recognize our amazing crew!

Rated 5 out of 5 stars

Glad to b a part of Fairwinds

We have been Fairwinds members since 1995. We have always had outstanding service. We are treated with respect and their rates are better than most. They are easy to contact and answer any questions we have in a professional manner. Glad to be a part of Fairwinds Credit Union

April 8, 2026
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Reply from FAIRWINDS Credit Union

We appreciate your long-time membership since 1995 and are so glad you feel respected. It's great to hear our rates and service meet your expectations, and that our crew is helpful and professional. Thank you for your kind words!

Rated 5 out of 5 stars

As always very helpful

As always very helpful

April 1, 2026
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Reply from FAIRWINDS Credit Union

We appreciate your kind words! We are happy to hear that we could assist you effectively and meet your needs.

Rated 5 out of 5 stars

Fairwinds is everything Dave Ramsey…

Fairwinds is everything Dave Ramsey says they are. The customer service is on point, and it’s refreshing to know they actually invest in their community by hiring locally.

March 23, 2026
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Reply from FAIRWINDS Credit Union

We’re proud to be recognized by The Ramsey Show because our shared focus on helping people make intentional money choices and work toward financial freedom aligns so naturally. We’re committed to investing in the communities we serve and supporting every member on their financial journey, wherever they call home. Thank you for sharing your experience!

Rated 5 out of 5 stars

Friendly and very helpful

Friendly and very helpful. They take the time to solve any issues you have.

April 10, 2026
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Reply from FAIRWINDS Credit Union

We appreciate you taking the time to share your positive experience. Our crew are great at doing their best to solve any issues members encounter and owning the moment.

Rated 5 out of 5 stars

Very user friendly app with great…

Very user friendly app with great customer service!!

April 10, 2026
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Reply from FAIRWINDS Credit Union

Thank you for your feedback regarding the ease of use of our app and the great member service you have experienced.

Rated 5 out of 5 stars

Great Customer Service

Some things have been lost, but not at the Fairwinds Oviedo branch, where great customer service is always part of the experience. The folks are helpful, friendly, and willing to help. Thank you, guys!

April 10, 2026
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Reply from FAIRWINDS Credit Union

Thank you for sharing how the Oviedo branch team has consistently provided you with great service. We appreciate you acknowledging their commitment to make your experience great!

Rated 5 out of 5 stars

The Ramsey Bundle and best customer…

The Ramsey Bundle and best customer service ever!

April 10, 2026
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Reply from FAIRWINDS Credit Union

Thanks for the compliment and for recognizing the amazing service that our crew deliver. And we agree that our Smart Bundle, including the Save Smart Savings and Spend Smart Checking accounts, is a great fit for those on their journey to Financial Freedom and a debt-free lifestyle!

Rated 5 out of 5 stars

Always helpful and courteous

Always helpful and courteous

March 20, 2026
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Reply from FAIRWINDS Credit Union

We appreciate you taking the time to share your kind words about our crew's efforts to provide helpful and courteous service to our members.

Rated 5 out of 5 stars

If Fairwinds makes the process any…

If Fairwinds makes the process any easier, there will be no process. I requested a car loan refinance at 11pm using the phone app., which was extremely easy and by 5pm the next day, it was done and processed. If that wasn’t enough, the concierge service (feels that way) and follow ups the team offers is outstanding. Kudos!

April 9, 2026
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Reply from FAIRWINDS Credit Union

We love to hear that the process of refinancing your auto loan was easy! Our crew strive to exceed our member's expectations and provide that "concierge service" you experienced. Thank you for the positive feedback.

Rated 5 out of 5 stars

I feel like a valued customer...

While I rarely need to visit my local Fairwinds branch in person, I am always made to feel like a valued customer when I do. My recent visit for a wire transfer was no exception. Despite the transaction being unique and somewhat complex, the staff went above and beyond to utilize every available resource to ensure success. I truly appreciate their willingness to go the extra mile, resulting in my complete satisfaction.

March 30, 2026
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Reply from FAIRWINDS Credit Union

It's awesome to hear that you felt valued during your branch visit and also great to know our crew utilized all resources to ensure the success of your wire transfer. We appreciate your positive feedback and are glad you were completely satisfied with our service.

Rated 5 out of 5 stars

So far I love banking with Fairwinds

So far I love banking with Fairwinds. One stop shopping bank. Everything in my mobile app.

April 9, 2026
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Reply from FAIRWINDS Credit Union

We're happy to hear that you're loving the convenience of banking with us and that the FAIRWINDS Mobile App has what you need. Thank you for your positive feedback and we look forward to continuing to serve you!

Rated 5 out of 5 stars

A member for over 25 years. Love Fairwinds

I have been a member of Fairwinds for over 25 years. I moved away from the Orlando area 13 years ago, but I kept my account there because they are always helpful, courteous, and knowledgeable. I've financed cars with them and had a personal loan, and the process was so easy. I've called them for help several times, and I've always been greeted with a polite, knowledgeable person.

April 6, 2026
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Reply from FAIRWINDS Credit Union

We appreciate your long-time membership and value your continued trust, even from afar. We're happy to hear that our crew's helpfulness and expertise have consistently met your needs over the years. Serving you, and providing you with an exceptional experience, is at the heart of everything we do. Thank you for sharing your positive experience!

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