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FAIRWINDS Credit Union Reviews 213

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and extensive knowledge, making every interaction pleasant and productive. The customer service is consistently highlighted as excellent, with many appreciating the quick responses, ease of reaching a real person, and the personalized, caring approach. The overall service is described as outstanding, with users finding the online banking and mobile app user-friendly and efficient. However, some customers expressed dissatisfaction with payment-related issues, specifically mentioning unexpected overdraft fees and the unreliability of their debit cards, which occasionally declined transactions without clear reasons. A few people also noted that transfers between accounts could be slow, and some found the budget portion of the website difficult to use.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and pleasant. Many reviewers highlight the kindness,... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the mobile app and online banking... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great service and... See more

Payment

Clients share ambiguous opinions on payment. Many customers appreciate the ease of depositing checks,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had no experience with setting up a high yeild online account and everyone i dealt with went above and beyond to help me. They answered all my questions and some I wasn't aware I should have asked.... See more

Company replied

Rated 5 out of 5 stars

We've had an account with Fairwinds for just a few months, but I'm already very pleased with them! I love that there are no fees on international transactions and that the debit card is safe. When w... See more

Company replied

Rated 5 out of 5 stars

FairWinds Credit Union and Dave Ramsey make a great partnership! I heard about FairWinds through the Dave Ramsey website and since switching from my bank (which was cumbersome when I needed to get he... See more

Company replied

Rated 5 out of 5 stars

Setting up an account was easy and the customer service was great and not overbearing. The app and website are easy to use. The interest rates are competitive compared to my big bank I previously used... See more

Company replied


Company details

  1. Credit Union
  2. Bank
  3. Financial Institution
  4. Mortgage Lender

About FAIRWINDS Credit Union

Written by the company

FAIRWINDS was founded in 1949 on the simple idea of people helping people. That idea still guides everything we do today.

We exist for one reason: to help others take control of their money and move toward financial freedom. That means fewer payments, less stress, and more confidence about the future. It’s not the message you usually hear from a financial institution, but we’re not afraid to be different.

At FAIRWINDS, members are part-owners, not customers. That means we don't answer to stockholders, and we don't chase profits. Every dollar we earn is reinvested to help members save more, eliminate debt, build wealth, and live generously.

We know financial freedom doesn't happen by accident. That’s why we combine personal guidance with products designed to support real, intentional financial progress, not unnecessary borrowing. That includes:

  • Checking accounts that support smart everyday spending
  • Savings accounts that help build momentum towards financial goals
  • High-Yield savings bundled with free checking to provide full clarity and convenience
  • Business banking solutions built to grow operations without growing debt
  • Products and solutions for members committed to living financially free
  • Resources designed to meet you where you are — and help you move forward

Anyone in the United States is eligible to become a FAIRWINDS member. Wherever you are, whatever your journey — if you’re committed to being financially free, you’re welcome to join us!

Get started today!

Federally insured by the NCUA.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

213 reviews

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Rated 5 out of 5 stars

Overall great company glad I chose you guys

Overall great company every employee I've had assist me was terrific my go to is Melissa she's awesome and extremely helpful

July 18, 2025
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Reply from FAIRWINDS Credit Union

We're happy to hear that every crewmember has provided you with terrific service. We appreciate your positive feedback and are glad to have you as a member!

Rated 2 out of 5 stars

I was given bad financial advice from a…

I was given bad financial advice from a branch manager. She suggested I apply for a credit card and I was denied for the card and my credit score dropped. Then I was stuck with a terrible interest rate.

May 6, 2025
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Reply from FAIRWINDS Credit Union

At FAIRWINDS, creating an exceptional experience is at the heart of everything we do, and we take all member feedback seriously. We’re sorry for the frustration caused by your lending experience. A manager has attempted to contact you via email to better understand what occurred. Please feel free to reply to their message at your earliest convenience. Thank you for sharing your feedback, as it helps us improve communication and better serve our members.

Rated 5 out of 5 stars

FAIRWINDS service is amazing

The customer service and the office team is very friendly

May 6, 2026
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Reply from FAIRWINDS Credit Union

We appreciate you taking the time to share your kind words. Our crew work hard to create a welcoming environment for our members and it’s awesome to know that you’ve experienced it.

Rated 5 out of 5 stars

Great service and promotion of various…

Great service and promotion of various fiscal benefits available to members. Very well done.

April 8, 2026
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Reply from FAIRWINDS Credit Union

We're happy to hear that you find our service great and appreciate the benefits we are excited to offer to our members. Thank you for your positive feedback.

Rated 4 out of 5 stars

The only complaint I have is there is a…

The only complaint I have is there is a maximum of 4 payments allowed in a month to my auto loan, I should be able to make as many payments as I want.

May 5, 2026
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Reply from FAIRWINDS Credit Union

At FAIRWINDS, creating an exceptional experience is at the heart of everything we do, and we take all member feedback seriously. We are sorry that our current payment solutions do not fully meet your needs. Thank you for sharing your feedback, as it helps us improve communication and better serve our members.

Rated 5 out of 5 stars

Best bank

Best bank I have be apart of

May 6, 2026
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Reply from FAIRWINDS Credit Union

Thank you for your positive feedback; it means a lot to us.

Rated 4 out of 5 stars
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Reply from FAIRWINDS Credit Union

We're glad our crew could provide the support you needed, and we value your recognition. We appreciate the positive feedback and look forward to continuing to serve you!

Rated 1 out of 5 stars

Online Payment / Supervision

The online payment system has been down for months with no fix thus far. I inquired about a streamline rate reduction and because the supervisors there couldn’t figure life out, the rate I could have gotten has since gone away. If I had it in me to gather paperwork and refinance with another lender, I would.

May 1, 2026
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Reply from FAIRWINDS Credit Union

At FAIRWINDS, creating an exceptional experience is at the heart of everything we do, and we take all member feedback seriously. We’re sorry for the frustration caused by our online payment service. A manager has attempted to contact you via email to better understand what occurred and assist in resolving this matter. Please feel free to reply to their message at your earliest convenience. Thank you for sharing your feedback, as it helps us improve communication and better serve our members.

Rated 5 out of 5 stars

Every time I go in the branch in Ormond…

Every time I go in the branch in Ormond beach fl they have been helpful and pleasant to do business with i will continue to stay with fairwinds credit union

January 9, 2026
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Reply from FAIRWINDS Credit Union

We appreciate you taking the time to share your positive experience with our Ormond Beach branch. We are happy to hear that our crewmembers have been helpful and pleasant. We value your continued membership!

Rated 5 out of 5 stars

Great customer service

Great customer service

April 30, 2026
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Reply from FAIRWINDS Credit Union

Thanks so much for taking the time to share your experience and for the 5-star rating!

Rated 5 out of 5 stars

Website is user friendly

Website is user friendly. When I have talked to customer service just a couple of times they was friendly.

May 6, 2026
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Reply from FAIRWINDS Credit Union

We're happy to hear that our website is user-friendly for you. We appreciate your positive feedback regarding our member service team's friendliness and we look forward to serving you again!

Rated 5 out of 5 stars

Easy to sign up

Easy to sign up. Got a cool debit card . Great app. And they checked in to see if everything going okay 👍

January 20, 2026
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Reply from FAIRWINDS Credit Union

We appreciate your feedback and are so glad the sign-up process was easy. It's great to hear you like the debit card and app, and that you felt supported! That’s what we are here for-reach out anytime you need us!

Rated 5 out of 5 stars

I have been really happy with Fairwinds…

I have been really happy with Fairwinds Credit Union. Opening my accounts was easy and quick, they even personally called me after I opened my accounts to make sure everything was set up the way I wanted them. I love that they work with Dave Ramsey and his principles. It is nice to know that they want me to succeed at being debt free and offer features that support that. Very happy with Fairwinds!

January 6, 2026
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Reply from FAIRWINDS Credit Union

We're happy you had a wonderful account opening experience! It's great to know our follow-up call was helpful and that you appreciate our dedication to financial well-being. We are excited to partner with all our members on their journey to Financial Freedom. Thank you for your positive feedback!

Rated 5 out of 5 stars

I gave it a good rating because it…

I gave it a good rating because it hasn’t let me down yet so I have nothing but good expectations for it.

May 6, 2026
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Reply from FAIRWINDS Credit Union

We appreciate you taking the time to share your positive experience thus far and we look forward serving you well! Thank you for the 5-star rating!

Rated 5 out of 5 stars

Just a wonderful overall experience

Just a wonderful overall experience

April 10, 2026
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Reply from FAIRWINDS Credit Union

We are glad you had a wonderful overall experience. Thank you for sharing your positive feedback with us; we appreciate it.

Rated 2 out of 5 stars

Each of the transactions I attempted to…

Each of the transactions I attempted to perform were declined. A hold was placed on my account for depositing money. This account was not helpful to me. I will say that Miguel Nunez contacted me the day I opened my account. That gentleman provided top tier customer service. I also contacted Miguel to close my accounts. Once again his service was top notch.

April 16, 2026
FAIRWINDS Credit Union logo

Reply from FAIRWINDS Credit Union

Thank you for sharing your experience. We understand how frustrating it can be to experience delays when attempting to move funds. We’re sorry these services did not meet your needs and that you chose to close your accounts. We appreciate your feedback and are always here to talk through any remaining questions if you decide to reach out again.

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