The ordering process is easy, the products are delivered at promised date. Despite the fact that the first parcels arrived with spilled almond oil, Family-nation team has done its best to make the cus... See more
Company replied
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See what reviewers are saying
My three year old grand-daughter was delighted with her fairy wand, exactly as requested from Father Christmas (even though she hasn't managed any magic yet). The ordering was easy and efficient and... See more
I recently purchased from family nation site for the first time and I am BLOWN AWAY by their service and products!! AMAZING!!! Absolutely love love love what they are doing and offering shipping wor... See more
I ordered a very limited edition Stapelstein from FamilyNation since it was sold out everywhere in Germany. Only two hours after placing my order, I received a confirmation that my order is being... See more
Company replied
Company details
About Family-Nation.com (Baby Store - NOT Family Gift Nation)
Written by the company
WE ARE NOT FAMILY GIFT NATION. We are a children's and baby store based out of Firenze, Italy. We have no link at all with Family Gift Nation.
We kindly ask that you do NOT leave a review here if you purchased from Family Gift Nation.
Please leave a review ONLY if you purchased from us - at Family Nation, Italian Children's store.
We have created Family Nation as a guide for parents like us who appreciate both style and substance – who find that having a child opens more doors in their lives.
We provide a hand-picked range of goods to help families live well and look good as individuals and as a unit. Family Nation serves as a global reference point for contemporary parenting – a place where new and renewed lives are nurtured and cherished.
In Family Nation we have brought together a curated collection of the best baby and maternity brands and designers from across the globe. We aim to help families and parents choose for themselves and their children goods and clothing that are beautiful, functional and innovative - which help us appreciate the joyful chaos of family life!
We hope that Family Nation will contribute to making your life and that of your family easier, beautiful and enjoyable.
Contact info
Via Bolognese 49R, 50139, Firenze, Italy
- +39 055 490 545
- info@family-nation.com
- www.family-nation.com
4.1
Great
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Very creative companu with excellent service!
A mistake was made in my order, immediately I received an apology email and sweet response! My order was delivered quickly from Italy, with a complimentary gift!
September 22, 2016
Unprompted review
Excellent customer service
needed to contact customer service and was delighted with their prompt reply and action! Excellent customer service!
September 11, 2016
Unprompted review
Excellent International service!
Loved the product and Fedex international shipping!
September 9, 2016
Unprompted review
Great
There have been some problems but the customer service is awesome.
August 28, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Goodmorning Rocio,
sorry for this problem. Thanks for sharing your opinion, knowing what our clients think of the products and the service is very helpfull to us, so we can get better every day :) For the problem you had with the XL Sipper Spouts apart from the email did you try contacting the customer service with the chat on the website!?! Maybe it is a quicker way to solve your problem. Regards, Emily - Family Nation
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Thanks for the excellent review Claire-louise :) Emily - Family Nation
super. friendly. fast
August 8, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Hi Flavia, thanks for the excellent review :) Emily - Family Nation
Truly recommended!
I have ordered over the course of more than two years several times now... Doesn't matter if the delivery is to Italy, Netherlands or as a gift to someone who is on holidays Family Nation has never disappointed with delivery. It is fast and well packed. Selection of goods to order is great and is getting bigger with every day. The staff working in Family Nation is very helpful and professional and is right there to answer any of your questions. Will be ordering again for sure! :)
August 1, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Dear Ulvi
When we receive a review like this, it truly warms our hearts! Thank you for the trust you have placed in us over the past few years. We are absolutely delighted that we have been able to send your orders in good time, around the world - and we count on getting better and better by the month! Your feedback helps a family business such as ours learn what we are getting right and what we need to improve. Thank you!
And our very best wishes
Aidan, and all the team at Family Nation!
Very good first purchase experience
Excellent customer service. Good communication. Kept customer informed about purchase status. Trust worthy customer representatives. Product shipped on schedule.
July 31, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Hi Willina, thanks for the excellent feedback :) Emily - Family Nation
A very pleasant experience.
It was very easy to make a purchase, clear information, no delays and just brilliant products we have received. Thanks for doing a good job!
July 31, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Hi Alexandra, thanks for the excellent review :) Emily - Family Nation
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Thank you for sharing you opinion Martha :) See you soon. Emily - Family Nation
Fast shipping and great customer service!
Fast shipping to US and great customer service. I will shop again with Family-Nation.
July 6, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Hello, thanks for your feedback. Happy to know that you like shopping on Family Nation. See you soon. Emily - Family Nation
Go for it!
I was very happy to see the company was very professional. Totaly easy to order and pay by credit card. Delivered in a few days, sooner than expected, packed in a well-protected box. I would highly recommend it to anyone!
June 13, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Hi Andrea, thanks for the excellent review :) Emily - Family Nation
Great service
Very fast service with good communication, well packaged and lovely item. Very happy with service.
June 7, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Hello Jenny, happy to know that you are happy with us. See you soon. Emily - Family Nation
Good service
Great website ! Great service ! Items arrived quickly as describe ! Great choice !
May 27, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Hello Marie, thanks for the amazing words :) Happy to meet your expectations :) Emily - Family Nation
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Hello Emily, thanks for the review. Knowing what our clients think of us helps us give a better service. Emily - Family Nation
This company provides truly excellent service.
I have been incredibly impressed by the quality of the service offered by Family-Nation. The personal assistance given by Aidan of this family run business reinforces the assumption that family run businesses care about their clients much more than major corporations!
April 20, 2016
Unprompted review
Pleasant purchase experience !
It is a pleasant purchase , good quality products and efficient courier service!
April 16, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Hi, thanks for the excellent review :) Emily - Family Nation
Great company
Great offers and the live chat made it easy to communicate with them and ask various questions about the product. I could also track my order and even when I changed my mind about a certain product I received a quick refund hassle free.
April 11, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Hello Jasmine, thanks for the amazing words :) Happy to meet your expectations :) Emily - Family Nation
New Customer - New Favorite
I'm happy with all of it, - range of products and delivery.. thank you..!
March 26, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Hello, thank you for sharing you experience with Family Nation. Emily - Family Nation
Speedy delivery
I live in England and it was fantastic to receive this package within a few days of the order. I was very impressed.
it gets 4 star because the box arrived damaged, it was a shame, since it was a gift. The goods inside were fine and no complaints there.
March 9, 2016
Unprompted review
Reply from Family-Nation.com (Baby Store - NOT Family Gift Nation)
Dear Popina,
thank you very much for your kind review! It is wonderful to hear that we have been able to impress you!
Regarding the damaged box, we truly apologize. Thank you fro updating us about the problem, we will find a solution with our warehouse and the courier in order to avoid it in the future!
We are sending you a Gift Certificate by email to say sorry :-)
Thank you very much!
Alle the best,
Sofia - Family Nation
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