Excellent service from Fanatical! Ive purchased many games over the last few years and everything is always perfect. Codes delivered instantly to my email, all activated without any issues on Steam.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
first time buying from fanatical. Got doom the dark ages and resident evil requiem deluxe edition at the same price I'll get just resident evil requiem alone at steam. was surprisingly a cheap dea... See more
Company replied
Fanatical is now my favorite 3rd party pc games vender right next to steam. I have ordered about a dozen games over the last year and have had nothing but a good happy experience with them. I have pur... See more
Company replied
I've used this site for a long time and this was only the second time I think I've had to contact support I bought a windows 11 pro key it wouldn't work but customer services (Finn and Rea thanks so... See more
Company replied
Company details
Written by the company
Fanatical's a trusted global platform for PC game keys, software, ebooks, comics and eLearning bundles. With official partnerships across thousands of publishers and developers, Fanatical ensures every purchase is 100% genuine and secure for complete peace of mind. Unbeatable value is what sets Fanatical apart. They offer incredible deals on thousands of PC games across Steam, Epic Games, GOG and others. Fanatical also offers game bundles, software tools, creative resources, comics, and e-books, all at competitive prices that make discovering something new affordable and exciting. The team works hard to curate diverse bundles and promotions across AAA titles, indie gems and professional software that have delighted millions of customers. Beyond great prices, Fanatical is committed to excellent service and digital keys are delivered instantly and reliably. The website is easy to navigate, and the checkout is seamless, secure and available in a wide range of currencies and payment types. Reviews appreciate the transparency, trustworthiness and responsive support that make shopping stress-free. Fanatical has a passionate community of gamers and learners who return again and again for the quality, value and reliability offered. By combining authenticity with outstanding deals and customer care, Fanatical has become a go-to destination.
Fanatical.com
Written by the company
- About Fanatical
- We’re on a mission to help gamers from all over the world find the best games at amazing prices. From blockbuster pre-orders and chart-topping new releases to best-ever daily Star Deals and bundles, we are Fanatical about bringing you the best deals on the planet! Come and browse over 9,750 games, all licensed directly from the official game publishers and developers.
- Our Community
- We have an active Fanatical community of 2.5 million passionate gamers. Why not check out our Fanatical Facebook, Twitter or Steam Community pages and join in the conversation? Or keep up to date with our Fanatical Blog or email newsletter.
- Instant Download
- Access your game keys immediately and start playing! No waiting, no fuss.
- Our History
- Up until 1st November 2017, Fanatical was called Bundle Stars, which we launched in 2012 and built to become one of the web’s most prominent and popular digital game stores. Fanatical is owned and operated by Focus Multimedia Ltd., (part of Fandom.com), a leading retailer and publisher based in the UK. We have been partnering with talented developers and publishers of all sizes since 1995, and have shipped over 100 million officially licensed game keys to date.
Officially Licensed Keys
Guaranteed official keys for ALL purchases from Fanatical!
All game keys are officially and legitimately licensed from our publisher/developer partners. We will never sell grey keys.
Contact info
The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Brereton, Rugeley, Staffordshire, WS15 1LH, Rugeley, United Kingdom
- Opening hours (UK time): Monday to Friday 9am to 5.30pm; Friday 9am to 3.30pm
- support@fanatical.com
- www.fanatical.com
4.7
Excellent
83K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bundle deals here are very cheap
The bundle deals here are very cheap—I highly recommend them.
February 9, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5* rating! We are glad to hear you had a good experience with us!
Kind regards,
Customer Support Team
Amazing discounts for what you get.
May 1, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5* rating! We are glad to hear you had a good experience with us!
Kind regards,
Customer Support Team
Just wish the coupons did something.
Gives you a bunch of coupon that you can never apply to anything. Yet the 10 bucks you save on new releases is okay. Better on preorders than green man gaming. Bought a game that had poor reviews after the release and they refunded me which was cool.
February 20, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're glad to hear of your positive experience! However, coupons do come with their own terms & conditions - you may reach out to our support team to clarify, and we'd be happy to help you with this too.
Kind regards,
Customer Support Team
WASTE SLOP.
May 3, 2026
Unprompted review
Reply from Fanatical.com
Hello,
We’re sorry to hear that you had a less-than-satisfactory experience with us. Please know that we are continuously working to improve and provide the best possible service. We kindly ask that you email us with the details of your concern so we can better understand the situation. Our team will do its best to assist you and address your needs promptly. We look forward to helping you!
Kind regards,
Customer Support Team
Excellent site for deals on PC games
Immediate delivery of the Steam product code. Great sales!
May 1, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating!
Kind regards,
Customer Support Team
Great Service and Cheap Prices
Got a cheap bundle of games for GOG. Great user experience.
May 1, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We are pleased to hear that you enjoyed our service to the fullest!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We are happy that you enjoyed the prices and items we sell here in our website!
Kind regards,
Customer Support Team
Didn’t know about this company until…
Didn’t know about this company until just recently. Matter fact if you were to ask me how I found it I would have no idea. Regardless I’ve bought many games here to save some money and I’ll never regret it.
Hopefully you add more games
Thanks
May 1, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We are so happy that you found our website and enjoyed your experience with us!
We hope to keep seeing you on our platform!
Kind regards,
Customer Support Team
horrible games through the mystery…
horrible games through the mystery bundle, some unplayable games and i couldnt get a refund. Dont buy from there
May 3, 2026
Unprompted review
Reply from Fanatical.com
Hello,
We are sorry you're not happy with your Mystery bundle. However, we have laid out the Terms & Conditions in accordance to the keys purchased and the policy it holds.
If you do need further assistance with any issue you face, please feel free to discuss in the ticket with our Support desk and one of our agents will be happy to speak and assist you.
Kind regards,
Customer Support Team
The mystery bundles are concerning.
April 30, 2026
Reply from Fanatical.com
Hello,
Thank you for taking the time to give us a rating.
The description of the bundle is accurate and the chance of getting the advertised 'top games' is real however, they are designed to be a mystery much like blind boxes/bags you might get at a physical store.
If there are any issue with the bundles, please feel free to open a support ticket with us and we can look into this for you. https://support.fanatical.com/hc/en-us/requests/new
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Happy to hear that you were satisfied with our deals! Have a great weekend and enjoy your game!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're glad that it was easy and smooth for you! Enjoy your game 😁️
Kind regards,
Customer Support Team
Amazing value.
April 30, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We appreciate your kind review!
Kind regards,
Customer Support Team
always good offers
April 30, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Glad you enjoy the offers!
Kind regards,
Customer Support Team
Recently bought a bunch of long time…
Recently bought a bunch of long time games that I've always wanted to get in the past, but was always looking for good deals. Fanatical had a great deal at the time. Great experience.
March 10, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're glad you had a great experience with us!
Kind regards,
Customer Support Team
Fanatical great value, reliable key provider
Fanatical seems to be reliable in terms of supplying keys for games. Then if they sell out of a game on a bundle, they make it unpurchaseable which is how it should be. They constantly have great deals and you can sync your steam wishlist with them too. Their bundles are kinda hit or miss but there tends be one decent in most of them.
February 10, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We greatly appreciate the honest feedback!
Kind regards,
Customer Support Team
Legit key but sketchy
- I purchased a key for Crimson Desert and it was a good deal cheaper than Steam. Key was legit!
- Site looked sketchy, annoying popups, didn't allow throwaway emails, and sent me a 5% off coupon that expires in a month. There was no option to unsubscribe.
April 2, 2026
Reply from Fanatical.com
Hello,
Thank you for taking the time to rate us. Glad the key worked and you got a good deal!
If there's anything we can do to help, or if you want to discuss the issue further, please do not hesitate to reach out to our support team. They'll be happy to assist.
Kind regards,
Customer Support Team
it was easy to place my order and I can…
it was easy to place my order and I can hardly wait to receive it.
April 29, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're glad that you found it easy for you! I hope you enjoy and have a nice day!
Kind regards,
Customer Support Team
Quick and easy purchase
Was able to quickly purchase a game I've been wanting at a great discount and immediately got the code for it.
April 26, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Happy to hear that you got yourself some good deals with us! Appreicate you for trusting us! Have a nice day.
Kind regards,
Customer Support Team
Fanatical is an awesome company
Fanatical is an awesome company. I have used them several times without any issues. Great prices.
April 9, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating and for the awesome comment! We're happy that we became one of your trusted go-to company when you need to get good deals! Enjoy your game!
Kind regards,
Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.