Excellent service from Fanatical! Ive purchased many games over the last few years and everything is always perfect. Codes delivered instantly to my email, all activated without any issues on Steam.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
first time buying from fanatical. Got doom the dark ages and resident evil requiem deluxe edition at the same price I'll get just resident evil requiem alone at steam. was surprisingly a cheap dea... See more
Company replied
Fanatical is now my favorite 3rd party pc games vender right next to steam. I have ordered about a dozen games over the last year and have had nothing but a good happy experience with them. I have pur... See more
Company replied
I've used this site for a long time and this was only the second time I think I've had to contact support I bought a windows 11 pro key it wouldn't work but customer services (Finn and Rea thanks so... See more
Company replied
Company details
Written by the company
Fanatical's a trusted global platform for PC game keys, software, ebooks, comics and eLearning bundles. With official partnerships across thousands of publishers and developers, Fanatical ensures every purchase is 100% genuine and secure for complete peace of mind. Unbeatable value is what sets Fanatical apart. They offer incredible deals on thousands of PC games across Steam, Epic Games, GOG and others. Fanatical also offers game bundles, software tools, creative resources, comics, and e-books, all at competitive prices that make discovering something new affordable and exciting. The team works hard to curate diverse bundles and promotions across AAA titles, indie gems and professional software that have delighted millions of customers. Beyond great prices, Fanatical is committed to excellent service and digital keys are delivered instantly and reliably. The website is easy to navigate, and the checkout is seamless, secure and available in a wide range of currencies and payment types. Reviews appreciate the transparency, trustworthiness and responsive support that make shopping stress-free. Fanatical has a passionate community of gamers and learners who return again and again for the quality, value and reliability offered. By combining authenticity with outstanding deals and customer care, Fanatical has become a go-to destination.
Fanatical.com
Written by the company
- About Fanatical
- We’re on a mission to help gamers from all over the world find the best games at amazing prices. From blockbuster pre-orders and chart-topping new releases to best-ever daily Star Deals and bundles, we are Fanatical about bringing you the best deals on the planet! Come and browse over 9,750 games, all licensed directly from the official game publishers and developers.
- Our Community
- We have an active Fanatical community of 2.5 million passionate gamers. Why not check out our Fanatical Facebook, Twitter or Steam Community pages and join in the conversation? Or keep up to date with our Fanatical Blog or email newsletter.
- Instant Download
- Access your game keys immediately and start playing! No waiting, no fuss.
- Our History
- Up until 1st November 2017, Fanatical was called Bundle Stars, which we launched in 2012 and built to become one of the web’s most prominent and popular digital game stores. Fanatical is owned and operated by Focus Multimedia Ltd., (part of Fandom.com), a leading retailer and publisher based in the UK. We have been partnering with talented developers and publishers of all sizes since 1995, and have shipped over 100 million officially licensed game keys to date.
Officially Licensed Keys
Guaranteed official keys for ALL purchases from Fanatical!
All game keys are officially and legitimately licensed from our publisher/developer partners. We will never sell grey keys.
Contact info
The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Brereton, Rugeley, Staffordshire, WS15 1LH, Rugeley, United Kingdom
- Opening hours (UK time): Monday to Friday 9am to 5.30pm; Friday 9am to 3.30pm
- support@fanatical.com
- www.fanatical.com
4.7
Excellent
83K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
all went well
April 30, 2026
Reply from Fanatical.com
Thanks for leaving a review -- I'm pleased it all went well.
Customer Support team.
Great Deals!
May 9, 2026
Reply from Fanatical.com
Thanks for the review!! We appreciate this!
Customer Support team.
legit and a good deal
Ordered from Fanatical several times over the past 12 months and it always works perfectly, and often cheaper than Steam.
May 9, 2026
Reply from Fanatical.com
Thanks for writing a nice review and for being a good 12 month customer of ours. It means a lot.
Customer Support team.
Not able to get refund from a second…
Not able to get refund from a second time purchase title. This title was previously purchased with fanatical as well. Bad experience.
May 9, 2026
Reply from Fanatical.com
Hello,
Thank you for taking the time for reviewing.
Unfortunately, the request for refund for your purchases goes against the Terms & Conditions which we have stated upon purchase and on our website.
I'm sorry that this did not turn out the way you would like; however, I do recommend referring to the policy in regards to future purchases.
If there's anything else we can do to help with, please do not hesitate to reach out to our support team. They'll be happy to assist.
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We are happy that your experience has been smooth on our website!
Kind regards,
Customer Support Team
I still not aware if my issue has been…
I still not aware if my issue has been resolved at all.
May 8, 2026
Reply from Fanatical.com
I am sorry you had issue on our platform. Please do open a support ticket with us and we can look into this for you. https://support.fanatical.com/hc/en-us/requests/new
Customer Support team.
Easy
Easy, very cheap price, and the keys work every time because they're legitimate keys.
May 8, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We are glad that you had a smooth experience on our platform!
We hope that you'll keep enjoying the offers!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! And thank you for the trust placed in us!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're happy to hear of your positive experience.
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Glad you found the purchase easy and grabbed a great deal.
Kind regards,
Customer Support Team
Everything worked as it should
Everything worked as it should, and the product was delivered fast and in full every time Ive purchased anything from Fanatical. Plus there is always a good deal on this site. No complaints.
May 8, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're really glad everything has worked smoothly for you and that you've been enjoying the deals on Fanatical.
Kind regards,
Customer Support Team
Got ds2 int he beack $10 cheaper
Got ds2 int he beack $10 cheaper, and was perfectly legit, no issues.
May 8, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Glad you were able to grab the game at a great price and that everything worked perfectly with no issues.
Kind regards,
Customer Support Team
The sales are as amazing as Steam
The sales are as amazing as Steam. I do enjoy shopping on Fanatical.
May 6, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Really glad to hear you're enjoying the sales and shopping experience on Fanatical - we truly appreciate the support!
Kind regards,
Customer Support Team
My main shop for discounted game titles
Easy to read offers, quick payment by GPay or credit card. A lot of bundle options and even discounts of 10-20% on newest titles.
May 5, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Glad to hear Fanatical has become your main place for discounted games and that you're enjoying the bundles.
Kind regards,
Customer Support Team
I was able to access each key…
I was able to access each key separately and the keys were delivered quickly!
May 7, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! Glad that you enjoyed our service!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We are pleased to know that you enjoyed our fast services!
Kind regards,
Customer Support Team
Good shop
Official key reseller, this shop can have good promo and bundle can be very interesting sometimes. Instant delivery for keys
April 14, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating and the continued support!
Kind regards,
Customer Support Team
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! We're glad you enjoyed the experience, look out for more great deals coming your way!
Kind regards,
Customer Support Team
Best deals for games I am interested in.
May 7, 2026
Reply from Fanatical.com
Hello,
Thank you for the 5★ rating! More great deals and bundles coming your way!
Kind regards,
Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.