Fanatical.com Reviews 82,772

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,896 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value and pricing of products, often finding deals significantly cheaper than on other platforms. Many appreciate the smooth and easy purchasing process, highlighting the instant delivery of keys and the user-friendly website design. People frequently mention the wide selection of games and bundles, noting that the overall experience is efficient and reliable. However, some customers were dissatisfied with the mystery bundles, describing the games received as low quality or "shovelware" and not living up to expectations. A few other people also felt that the website could be glitchy, with issues like Captcha failures or difficulties with IP address recognition for multiple purchases.

What people talk about most

Product

Consumers generally express satisfaction with the products, particularly praising the instant delivery of... See more

Price

Reviewers mention positive feedback about price. Customers frequently highlight great prices, with many... See more

Website

Customers had positive experiences with the website. Many reviewers praised the site as highly recommended,... See more

User experience

Clients share positive opinions on user experience. Many reviewers highlight the ease of browsing, finding... See more

Value for money

People report positive experiences with value for money. Many consumers praise the great deals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Fanatical! Ive purchased many games over the last few years and everything is always perfect. Codes delivered instantly to my email, all activated without any issues on Steam.... See more

Company replied

Rated 5 out of 5 stars

first time buying from fanatical. Got doom the dark ages and resident evil requiem deluxe edition at the same price I'll get just resident evil requiem alone at steam. was surprisingly a cheap dea... See more

Company replied

Rated 5 out of 5 stars

Fanatical is now my favorite 3rd party pc games vender right next to steam. I have ordered about a dozen games over the last year and have had nothing but a good happy experience with them. I have pur... See more

Company replied

Rated 5 out of 5 stars

I've used this site for a long time and this was only the second time I think I've had to contact support I bought a windows 11 pro key it wouldn't work but customer services (Finn and Rea thanks so... See more

Company replied


Company details

  1. Video Game Store
  2. Book Store
  3. Gaming service Provider
  4. Hobby Store

Written by the company

Fanatical's a trusted global platform for PC game keys, software, ebooks, comics and eLearning bundles. With official partnerships across thousands of publishers and developers, Fanatical ensures every purchase is 100% genuine and secure for complete peace of mind. Unbeatable value is what sets Fanatical apart. They offer incredible deals on thousands of PC games across Steam, Epic Games, GOG and others. Fanatical also offers game bundles, software tools, creative resources, comics, and e-books, all at competitive prices that make discovering something new affordable and exciting. The team works hard to curate diverse bundles and promotions across AAA titles, indie gems and professional software that have delighted millions of customers. Beyond great prices, Fanatical is committed to excellent service and digital keys are delivered instantly and reliably. The website is easy to navigate, and the checkout is seamless, secure and available in a wide range of currencies and payment types. Reviews appreciate the transparency, trustworthiness and responsive support that make shopping stress-free. Fanatical has a passionate community of gamers and learners who return again and again for the quality, value and reliability offered. By combining authenticity with outstanding deals and customer care, Fanatical has become a go-to destination.

Fanatical.com

Written by the company

About Fanatical
We’re on a mission to help gamers from all over the world find the best games at amazing prices. From blockbuster pre-orders and chart-topping new releases to best-ever daily Star Deals and bundles, we are Fanatical about bringing you the best deals on the planet! Come and browse over 9,750 games, all licensed directly from the official game publishers and developers.
Our Community
We have an active Fanatical community of 2.5 million passionate gamers. Why not check out our Fanatical Facebook, Twitter or Steam Community pages and join in the conversation? Or keep up to date with our Fanatical Blog or email newsletter.
Instant Download
Access your game keys immediately and start playing! No waiting, no fuss.
Our History
Up until 1st November 2017, Fanatical was called Bundle Stars, which we launched in 2012 and built to become one of the web’s most prominent and popular digital game stores. Fanatical is owned and operated by Focus Multimedia Ltd., (part of Fandom.com), a leading retailer and publisher based in the UK. We have been partnering with talented developers and publishers of all sizes since 1995, and have shipped over 100 million officially licensed game keys to date.

Officially Licensed Keys

Guaranteed official keys for ALL purchases from Fanatical!

All game keys are officially and legitimately licensed from our publisher/developer partners. We will never sell grey keys.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

83K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Fast, Cheap, Frictionless

As always, a frictionless and good shopping experience!

(If i had to provide any feedback: The website is somewhat memory intensive)

May 7, 2026
Unprompted review
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We are happy that we managed to give you the best price! Stay tuned for more!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

First buy of a video game from this…

First buy of a video game from this seller, ultra fast, super discount. Great business. Loved it.

May 6, 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We are glad that you enjoyed our bundles and discounts!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Good value for money

Good value for money. Easy to redeem codes. Very smooth.

May 6, 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We are glad that you enjoyed our prices! Stay tuned for more discounts!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly, in my opinion Fanatical is a synonymous of quality

May 6, 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We’re really pleased everything went smoothly and that you see Fanatical as synonymous with quality.

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Flawless

Ease of use and great prices!

May 6, 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We’re glad you found everything easy to use and enjoyed the great prices.

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

I love Fanatical

I love Fanatical. Always a great deal and easy to use. Great promotions and their myster bundles are always fun to take a spin on.

May 6, 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We’re glad you love Fanatical and enjoy the deals, promotions, and mystery bundles.

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Fast, cheap, reliable

Fast, cheap, reliable, and you get some remarkable bargains at times.

May 6, 2026
Fanatical.com logo

Reply from Fanatical.com

Thanks for taking the time to leave a review!!! I'm pleased you bagged some good bargains. 

Customer Support team.

Rated 4 out of 5 stars

Excellent prices, but little flexibility

Bought an Usagi Yojimbo bundle. Excellent prices, but I wish I could have picked the comics myself instead of having to take a pre-determined selection.

May 6, 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 4★ rating! We are glad that you enjoyed the prices of the bundle.

If you do have any issue, please do feel free to open a support ticket with us and we can look into this for you. https://support.fanatical.com/hc/en-us/requests/new

Kind regards,
Customer Support Team

Rated 3 out of 5 stars

I was attracted by the "free comic day"…

I was attracted by the "free comic day" promotion and made a purchase that day. But no amount of searching the site or my email (before or after the purchase) indicate how to get, select or otherwise obtain the free comic I was due. I wasted probably 15 minutes looking, and also felt cheated/misled. Not cool. Even if I missed something, it shouldn't have been that hard. I assumed I would be led to the promo upon completing the purchase, or as part of the cart process, or SOMEthing.

May 5, 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

We are truly sorry for the complication you faced when searching on our website. 

If there are any issue, please send us a ticket (https://support.fanatical.com/hc/en-us) so we can get some more details on this interaction and see what we can do to help.

Kind regards,
Customer Support team

Rated 5 out of 5 stars

Always Delivers

Fanatical always delivers. One of the best sources to buy officially licensed games. 14 day refund on unredeemed purchases means I can look for a better deal for half a month, while locking in the price in the process.

April 26, 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We are so happy that your experience has been great!

Really appreciate the informative review too!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Really good prices and easy steam…

Really good prices and easy steam redemption.

May 5, 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We are happy that you were able to take advantage of the offers on our website!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Reliable

The process was simple, immediate, and without problems.

May 5, 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

I bought Digimon stranger time very…

I bought Digimon stranger time very happy with my game

May 5, 2026
Fanatical.com logo

Reply from Fanatical.com

Hello,

Thank you for the 5★ rating! We're happy to hear that you're happy with your game! Happy Gaming!

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

A great discover

The site has a very Rich offer of games and discount and it's very easy to access, register and buy. The structure and the menus are very cleary and easy to read and navigate. The delivery Is fast.

May 5, 2026
Fanatical.com logo

Reply from Fanatical.com

Thank you for your honest, excellent review.   We appreciate this.

Customer Support team.

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