FansBRANDS ® Reviews 198

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Wanted a specific McLaren hat for my husband. FanBRANDS was the best priced. They communicated regularly, right through until delivery. Thank you!

Rated 1 out of 5 stars

They promise 2-5 days world shipping, however, it’s now been 3 weeks and i’m yet to get my order! I tried contacting then via E-mail and the only response i got was a shipment update from the delivery... See more

Company replied

Rated 1 out of 5 stars

MY PROBLEM: Hi! Thanks for the t-shirt, but after the first HANDWASCH with COLD WATHER see the results in pictures. I think Puma must be Puma! Please, can you replace it? ...b... See more

Company replied

Rated 5 out of 5 stars

First of all I want to talk about fans brands website is totally legit & friendly user which i can scroll down my favourite products that is the F1 team shirt. One thing i like about the fans brands i... See more

Company replied

Company details

  1. Motorsports Store
  2. Clothing Store

Written by the company

The largest Formula 1™ merchandise on the Earth. Only official products!


Contact info

3.8

Great

TrustScore 4 out of 5

198 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beware of UPS

Nice products reasonably priced. Shipping and broker fees are ridiculous. UPS is a rip-off artist. Much better to ship through standard international mail and cut out the UPS bandits.

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

I really appreciate the fast processing…

I really appreciate the fast processing of the order, the great communication of the store and especially the easy and fast return, with the possibility of returning goods up to 100 days. I highly recommend this store in every aspect, of course the high quality of the products.

December 31, 2022
Unprompted review
Rated 4 out of 5 stars

Item was fine

Item was fine
I diasgree with paying a paypal fee. This is the first i hear of this for a company or website. Never had this in any of my online purchases ever.

December 26, 2022
Unprompted review
FansBRANDS ® logo

Reply from FansBRANDS ®

Dear Helen,
Thanks for your order, I hope you like the products.

PayPal service is even more expensive than our extra fee. There is a free card payment too you could choose. Usually these kind of costs are added to the products, I guess thats why you haven't meet PayPal's fee yet.

Have a nice day!

Rated 4 out of 5 stars

Fast Delivery and Good Quality

Fast Delivery and Good Quality. Just the shipping cost a bit expensive for me..

December 16, 2022
Unprompted review
FansBRANDS ® logo

Reply from FansBRANDS ®

Hi Samson,

Thanks for your order, I hope your like the products.
Unfortunately the shipping costs depends on the courier services.

Have a nice day!

Rated 5 out of 5 stars

Very good!

Order process is super simple and delivery was very fast and professional. The items are very good quality as well. 10/10

November 25, 2022
Unprompted review
Rated 1 out of 5 stars

Worst shipping and customer service ever experienced

They promise 2-5 days world shipping, however, it’s now been 3 weeks and i’m yet to get my order! I tried contacting then via E-mail and the only response i got was a shipment update from the delivery (which only stated they are late (duh)). I would expect the estimated delivery date to be upheld, considering shipping cost €15! This is by far the worst experience i’ve had shopping online, and i haven’t even been offered any compensation. I reccomend EVERYONE to just order from the official team shop. Safer and probably cheaper.

December 8, 2022
Unprompted review
FansBRANDS ® logo

Reply from FansBRANDS ®

Hi Patrick, thanks for your order, and the review too. As I could check out the issue, the package was taken over by UPS 11/24/2022 and today it is in Germany, on the way to Norway.

Unfortunately UPS has some delay, but doesn't say why. After we hand the package over to the carrier service, we can't manage the shipping.

Sometimes the delivery takes longer for some reason but as you can see our customers reviews, it usually takes just a few days all over the world. So I hope this time it is only a special issue.

Please contact with UPS customer service for more information! You can also check the package status on this url: https://www.ups.com/track?loc=en_US&requester=ST/trackdetails
The code was sent by my colleague can be used there.

Thanks for your patience and understanding. Have a nice day!

Rated 5 out of 5 stars

Great experience

Legitimate stuff, real F1 shirts. You get exactly what you see on their site. Very easy communication and prompt replies on e-mails. I would order again from this site on the future.

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Very responsive

Very responsive, great communication and fast turn around service. Good products too!

October 15, 2022
Unprompted review
Rated 5 out of 5 stars

Mercedes F1 team wear polo shirt

This is my second of purchase, & I'm very delighted that I received my parcel right on schedule. I strongly recommend those who are dire fans of F1 & wants to purchase a original products search no more go to fansbrands website, go purchase your favourite F1 team products.

September 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and highly…

Excellent service and highly recommended. I had an issue with my order, ordered the wrong t-shirt for my daughter and when I contacted costumer service through their WhatsApp service they were very fast responding and they changed t-shirt before expediting. Really friendly and courteous service. 😊

August 17, 2022
Unprompted review
Rated 3 out of 5 stars

Everything is ok

Everything is ok, its always the courier that Im having problems when I'm ordering on this site.

September 4, 2022
Unprompted review
FansBRANDS ® logo

Reply from FansBRANDS ®

Hello RJ G,

Can you please describe the issue with the courier? (UPS or GLS?) Could you mind review our website instead of the courier service? GLS also got a Trustpilot page: https://www.trustpilot.com/search?query=gls

Can you offer a better courier service company? Thank you, have a nice day!

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