FansBRANDS ® Reviews 198

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Wanted a specific McLaren hat for my husband. FanBRANDS was the best priced. They communicated regularly, right through until delivery. Thank you!

Rated 1 out of 5 stars

They promise 2-5 days world shipping, however, it’s now been 3 weeks and i’m yet to get my order! I tried contacting then via E-mail and the only response i got was a shipment update from the delivery... See more

Company replied

Rated 1 out of 5 stars

MY PROBLEM: Hi! Thanks for the t-shirt, but after the first HANDWASCH with COLD WATHER see the results in pictures. I think Puma must be Puma! Please, can you replace it? ...b... See more

Company replied

Rated 5 out of 5 stars

First of all I want to talk about fans brands website is totally legit & friendly user which i can scroll down my favourite products that is the F1 team shirt. One thing i like about the fans brands i... See more

Company replied

Company details

  1. Motorsports Store
  2. Clothing Store

Written by the company

The largest Formula 1™ merchandise on the Earth. Only official products!


Contact info

3.8

Great

TrustScore 4 out of 5

198 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Very poor Customer Service, no one to ask for help.

Its been almost a month and don´t have any news... like 10 days ago I received a mail saying that my order was closed and that soon I was going to receive tracking information... still nothing. And dont have a place to write since I wrote to sales email and never had an answer, I wrote over Facebook chat and they answered me something ages after I asked... now I asked for the tracking information (4 times) and nothing. I really don't understand what is happening but would think 10 times before I buy from this site again.

April 30, 2021
Unprompted review
FansBRANDS ® logo

Reply from FansBRANDS ®

Dear Felipe!
Sorry for the delay. Unfortunately there were several huge changes in our store last month, that's why we have delay in the deliveries. Thanks for your order, I hope you like your new cap :) The order management will be faster next time. Have a nice day!

Rated 1 out of 5 stars

Still know I haven’t received the order…

Still know I haven’t received the order even when fans send me that the order was closed, I never received the shipping email, I have written several times and still I don’t have an answer way too bad the customer service

April 30, 2021
Unprompted review
FansBRANDS ® logo

Reply from FansBRANDS ®

Hi Nelson!
Thanks for your order. Unfortunately there was some problem with the orders due to the moving to another warehouse. But we have already solved the problems, so delivery will be allright next time. I have checked your emails, but can't find any. As you are a VIP Member in our store, I can give you an exact contact to me, and will handle your questions next time: tamas.jancsovics@fansbrands.com. Thanks for your understand. Have a nice day!

Rated 5 out of 5 stars

100%

100%
I am very satisfied with the speed of order fulfillment and delivery.

April 30, 2021
Unprompted review
Rated 3 out of 5 stars

The product is fine

The product is fine, but I had a problem with the payment process. The bank blocked my card because the payment was insecure

April 9, 2021
Unprompted review
FansBRANDS ® logo

Reply from FansBRANDS ®

Dear Bianca!
Thanks for your order. I hope your bank card issue hase been solved. We use Borgun as payment solution, which is one of the largest in Europe. Also you could use PayPal, which is absolute secure method. Have a nice day!

Rated 5 out of 5 stars

FansBRANDS

Fantastic service and costumer support. Everything arrived according to the pictures and with great quality. I recommend.

March 27, 2021
Unprompted review
Rated 5 out of 5 stars

Best F1 gear

Best F1 gear, fast delivery.
The qualityof the product îs the very best.
Keep it up.

March 21, 2021
Unprompted review
Rated 5 out of 5 stars

perfect experience

I ordered two Ferrari t-shirts and was very happy with my experience. At first there was a small issue because the website wouldn't allow me to pay for my order, but I received an answer from the store within a few hours with a paypal link to pay for it. The staff is very friendly and quick to solve any problem.
The t-shirts were perfect and arrived perfectly packaged. The idea of giving a gift to my order was very nice.
I am definitely going to buy some more F1 stuff from this website in the future.

March 20, 2021
Unprompted review
Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted, shipping was fast and tracking was excellent, for me especially living so far away down under in lil ole New Zealand. Communication seemed to be outstanding as well, I will definitely buy from again.

February 17, 2021
Rated 5 out of 5 stars

Great Selection, Prices, and FAST

Great selection, the best prices, and really fast shipping to the US. It was the best option for an F1 fan in the states like me, and they have a nice catalog of current and some popular past drivers/teams. 5 stars!

February 10, 2021

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