Farm Direct Reviews 

2,153
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional freshness and rich taste of the local seasonal produce, emphasizing the wide variety of organic fruits and vegetables available. Consumers deeply appreciate the reliable delivery service, noting that delivery drivers are exceptionally helpful, polite, and always ensure orders arrive safely at their doors. However, some customers also noted occasional issues with missing items, damaged packaging, or spoiled products arriving inside their delivery boxes. Reviewers specifically mentioned receiving unexpected substitutions or incorrect products that completely failed to match their original online selections during some deliveries.

What people talk about most

Product

Clients share positive opinions on product, highlighting the incredible range and exceptional freshness of... See more

Quality

Consumers find quality to be exceptional, expressing great satisfaction with the fresh, seasonal, and locally... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising punctual arrivals and helpful... See more

Service

People report positive experiences with service, highlighting a trustworthy, reliable, and efficient process... See more

Order

Reviewers mention mixed feedback about ordering, with many customers praising the great range of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down the best food in town! Honestly, I've been shopping from them since 2020 and the food quality and freshness is unbeatable. They do a great job selecting local farmers and producers, fr... See more

Company replied

Rated 5 out of 5 stars

Have used them for several years, they have a good range of UK produce with emphasis on seasonal and sustainable. They have cuts of meat not seen in the supermarket and from rare breed. The delivery i... See more

Company replied

Rated 5 out of 5 stars

Absolutely great quality and range of products. Also great delivery service, getting the message about the delivery time and carrying the boxes on the first floor which is really helpful. There... See more

Rated 5 out of 5 stars

Farm Direct are the best! I have been buying my weekly groceries from Farm Direct for many years and love them. The food is seasonal, local, ethical, fresh and tastes so much better than supermarket... See more

Company replied


Company details

  1. Supermarket
  2. also in
  3. Fruit and Vegetable Store
  4. Grocery Delivery Service
  5. Online Food Ordering Service
  6. Organic Food Store
  7. Seasonal Goods Store

Written by the company

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,153)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ive been ordering from Farm direct for…

Ive been ordering from Farm direct for years now and I remain a customer as the quality of the produce is excellent and cant be found anywhere else.

July 5, 2026
Farm Direct logo

Reply from Farm Direct

hi Melanie
thanks so much for your enduring support, it is hugely appreciated,
Robert

Rated 5 out of 5 stars

Great!

Great fruit and veg. Great ethos. Great service.

July 4, 2026
Farm Direct logo

Reply from Farm Direct

hi Sally
thanks so much for finding and supporting us, it means everything to us,
Robert

Rated 5 out of 5 stars

I use Farm direct regularly

I use Farm direct regularly the company provide delicious, quality farm fresh produce at a reasonable price. The communication is excellent and they really care about their customers.

July 2, 2026
Farm Direct logo

Reply from Farm Direct

hi Elaina
thanks so much for your longstanding support, we are hugely grateful,
Robert

Rated 5 out of 5 stars

Great produce at a reasonable price

Great produce at a reasonable price. Deliveries always on schedule and easy to track. I use it every week.

June 25, 2026
Farm Direct logo

Reply from Farm Direct

hi Adam,
thanks so much for your great support, we really appreciate it!
Robert

Rated 4 out of 5 stars

I like the produce

I like the produce - more flavour than what you get from the supermarket. And more variety of things like jams and chutneys.

Though I would appreciate fewer mistakes with my order.

June 29, 2026
Farm Direct logo

Reply from Farm Direct

hi Kate
thanks so much for the positive and fair feedback - yes we do need to improve for sure,
thanks
Robert

Rated 5 out of 5 stars

Have used them for several years

Have used them for several years, they have a good range of UK produce with emphasis on seasonal and sustainable. They have cuts of meat not seen in the supermarket and from rare breed. The delivery is efficient and any problems or missing items have been dealt with promptly. We like the poultry, they do very big and tasty free range chickens and the seafood is good. There is a regular email about what is in season. Would definitely recommend.

June 29, 2026
Farm Direct logo

Reply from Farm Direct

hi Nicola,
thanks so much for your positive feedback and longstanding support, it means everything to us!
Robert

Rated 5 out of 5 stars

Good variety of produce available

Good variety of produce available, good quality produce, Delivery time advised and courteous friendly delivery drivers.

June 19, 2026
Farm Direct logo

Reply from Farm Direct

hi Sheila
thanks so much for the friendly feedback and longstanding support, it means everything to us!
Robert

Rated 5 out of 5 stars

Fantastic selection of UK produce

Fantastic selection of UK produce. The quality of the vegetables is excellent. Very competitive prices.
The delivery drivers are always very courteous and helpful.

June 25, 2026
Farm Direct logo

Reply from Farm Direct

hi Heather
thanks so much for the friendly feedback and longstanding support, it means everything to us!
Robert

Rated 5 out of 5 stars

Support our amazing farmers

Support our amazing farmers! Take power from the murderous superstores. Let's change the world so it benefits humanity solely.

June 26, 2026
Farm Direct logo

Reply from Farm Direct

hi Owen
thanks so much for the rallying show of support, hugely appreciated!
Robert

Rated 1 out of 5 stars

Terrible experience

Terrible experience, first of, they dont even know how to work their own website and accept orders outside their boundary lines. Secondly, after “posting” my items i wasnt informed about any boundary lines. Waited about 5-6 days thinking maybe its just delayed until i messaged them asking about my order, which is when they informed me of the boundary lines. Thats fine cool, asked for a refund over 10 days ago, still here waiting for it.

June 12, 2026
Unprompted review
Farm Direct logo

Reply from Farm Direct

hi John,

i am sorry for my incompetence here - you are not in London postcode and we should have flagged this and dealt with it faster.

You would have got a bold red text on checkout saying "please note we only deliver to London postcodes..... we havent recognised your postcode..... please email us", but we do still allow people to checkout in case they are a fraction outside of the stated deliviery zone.

that said, we didnt handle the order correctly - and that is due to my failure to train staff correctly and i am very sorry for this.

you were fully refunded but we should have dealt with your situation much more swiftly.

I am sorry for the inconvenience caused, it is my fault,

thanks
Robert

Rated 5 out of 5 stars

good value, good quality. Good service

Farm direct is always good value. Good quality and good service. We always look forward to the box arriving!

June 12, 2026
Farm Direct logo

Reply from Farm Direct

hi Laura,
thanks for the friendly feedback and your longstanding support, it means everything.
Robert

Rated 5 out of 5 stars

really enjoy the service

really enjoy the service, the food seems top quality, very easy ordering/delivery process and easy to track... like supporting local growers and to be honest - seems a bargain compared to local Tesco prices.... did order to many potatoes so ended up making mash for an army - but that was my bad...
will order again

April 30, 2026
Farm Direct logo

Reply from Farm Direct

hi Peter,
thanks for the friendly feedback, much appreciated.
Robert

Rated 1 out of 5 stars

Everything is fine until you register

Everything is fine until you register, but be careful, especially since registration fees vary from person to person, and they make things more difficult after registration, meaning an even more stressful period begins. The attitude of the Turkish advisor, in particular, is such that they perceive criticism of the school as criticism of themselves, leading to unexpected reactions. In short, the school you went to learn English becomes a major source of stress in your life.

February 1, 2026
Rated 2 out of 5 stars

Tray of eggs missing from my order,

Tray of eggs missing from my order,
Emailed them they gave a date for delivery but nothing showed up on the date they were supposed to be delivered.
Had to phone them to sort out anothere delivey date.
They was delivered.
First time anything like this has happened,
I will still order from them again.

April 30, 2026
Farm Direct logo

Reply from Farm Direct

hi John,
yes we made a mistake,
i am sorry it was a poor service,
sorry for the inconvenience caused,
Robert

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