Farm Direct Reviews 

2,153
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional freshness and rich taste of the local seasonal produce, emphasizing the wide variety of organic fruits and vegetables available. Consumers deeply appreciate the reliable delivery service, noting that delivery drivers are exceptionally helpful, polite, and always ensure orders arrive safely at their doors. However, some customers also noted occasional issues with missing items, damaged packaging, or spoiled products arriving inside their delivery boxes. Reviewers specifically mentioned receiving unexpected substitutions or incorrect products that completely failed to match their original online selections during some deliveries.

What people talk about most

Product

Clients share positive opinions on product, highlighting the incredible range and exceptional freshness of... See more

Quality

Consumers find quality to be exceptional, expressing great satisfaction with the fresh, seasonal, and locally... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising punctual arrivals and helpful... See more

Service

People report positive experiences with service, highlighting a trustworthy, reliable, and efficient process... See more

Order

Reviewers mention mixed feedback about ordering, with many customers praising the great range of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down the best food in town! Honestly, I've been shopping from them since 2020 and the food quality and freshness is unbeatable. They do a great job selecting local farmers and producers, fr... See more

Company replied

Rated 5 out of 5 stars

Have used them for several years, they have a good range of UK produce with emphasis on seasonal and sustainable. They have cuts of meat not seen in the supermarket and from rare breed. The delivery i... See more

Company replied

Rated 5 out of 5 stars

Absolutely great quality and range of products. Also great delivery service, getting the message about the delivery time and carrying the boxes on the first floor which is really helpful. There... See more

Rated 5 out of 5 stars

Farm Direct are the best! I have been buying my weekly groceries from Farm Direct for many years and love them. The food is seasonal, local, ethical, fresh and tastes so much better than supermarket... See more

Company replied


Company details

  1. Supermarket
  2. also in
  3. Fruit and Vegetable Store
  4. Grocery Delivery Service
  5. Online Food Ordering Service
  6. Organic Food Store
  7. Seasonal Goods Store

Written by the company

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,153)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great ethos, helpful staff and quality products

We were over the moon with our experience of Farm Direct. Lovely people who served us when we collected our iris plants - so helpful with advising how to plant the them properly. They're all planted and looking forward to them blooming.

Seeing the place also made us want to buy from Farm Direct again in the future and support the business. The produce looked great and I love the ethos of the company. Great to "Meet the farmers" on the website to see where the produce is coming from.

Looking forward to buying from them again.

May 9, 2026
Unprompted review
Farm Direct logo

Reply from Farm Direct

hi Rosie,
thanks so much for the generous comments, very much appreciated!
Robert

Rated 5 out of 5 stars

Fabulous veg

Fabulous veg, meat and other groceries from sustainable sources at reasonable prices. We look forward to our weekly delivery.

May 1, 2026
Farm Direct logo

Reply from Farm Direct

Hi Sophia

Thanks so much for your longstanding support and kindness, as well as taking the time to feed back, it means everything to us!

Thanks

Robert

Rated 5 out of 5 stars

Fresh vegetables and they beautifully…

Fresh vegetables and they beautifully smell like vegetables , great quality of fish and meat, good price as well, I am very pleased.

April 30, 2026
Farm Direct logo

Reply from Farm Direct

Hi Wioletta

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

I absolutely love Farm Direct and tell…

I absolutely love Farm Direct and tell anyone who'll listen to order from them, I think it's a really reasonable price for beautiful muddy vegetables

April 30, 2026
Farm Direct logo

Reply from Farm Direct

Hi Natasha,

That is great to hear, thanks for taking the time to feed back, it is very much appreciated!

Thanks

Robert
Farm Direct

Rated 3 out of 5 stars

Quality

Overall, I'm happy with my purchases, which I make fairly regularly. However, this time I ordered asparagus, unfortunately, the quality was poor. They were wilted, very thin, and broken. They weren't really edible.

April 25, 2026
Farm Direct logo

Reply from Farm Direct

hi Bogumila,
I am sorry for this poor quality item, i have just refunded it and am sorry for the inconvenience caused,
thanks
Robert

Rated 5 out of 5 stars

Great produce and service

A great selection of fruit and vegetables direct from the farmer. Fish from the ship and bread etc from the baker.
Excellent service and prices.

April 25, 2026
Farm Direct logo

Reply from Farm Direct

Hi Gary

Thanks so much for your longstanding support and kindness, as well as taking the time to feed back, it means everything to us!

Thanks

Robert

Rated 4 out of 5 stars

A great shopping experience

A great shopping experience, with fresh products and good prices. The only area for improvement is to notify the customer when an out-of-stock item is substituted, to check whether the customer is happy with the replacement.

April 25, 2026
Farm Direct logo

Reply from Farm Direct

hi Fabio
thanks for this feedback and i am sorry for the issue arising and for the inconvenience caused,
Robert

Rated 5 out of 5 stars

Food Heaven delivered to your door

I had my first order delivered this morning, and I am in food heaven right now. I love that the food is seasonal, fresh, locally sourced, and super traceable - the website lists which farm each item comes from, so you can see exactly which small producers you are supporting. From what I've tried so far, the quality is far superior than what you'll find at the supermarket, and often comparable in price. Delivery was easy, with options for different days, notifications and live tracking. For the veg box, I like knowing what you're going to get ahead of time and the flexibility of not having to sign up to a subscription, so you can adapt each week. Do yourself a favour and try the fennel salami - it's the best I've ever had!

May 1, 2026
Unprompted review
Farm Direct logo

Reply from Farm Direct

Thanks so much for your generous comments, it means everything to us! Robert.

Rated 2 out of 5 stars

I'm dissatisfied because some eggs were…

I'm dissatisfied because some eggs were broken, vegetables and fruit were scattered in the carton, and the milk I ordered was missing. The eggs and milk were delivered the day after I emailed them. But I won't order products from this website again.

April 2, 2026
Farm Direct logo

Reply from Farm Direct

hi Gabriela

I am very sorry for this disappointing service and we are very sorry to see you go,

Robert

Rated 5 out of 5 stars

Brilliant delivery

Brilliant delivery, basic website but easy to use and navigate. Highly functional. Love it, have recommended it a lot. The food is also amazing.

March 28, 2026
Farm Direct logo

Reply from Farm Direct

hi Natasha,
thanks so much for the kind feedback, very much appreciated,
Robert

Rated 5 out of 5 stars

The best food great value for money

The best food great value for money, dillious I really enjoy food from the farm.. thank you

March 26, 2026
Farm Direct logo

Reply from Farm Direct

hi Lucia

thanks so much for your support and feedback, it is hugely appreciated!

Robert

Rated 5 out of 5 stars

The produce quality is fresh

The produce quality is fresh. Sourcing from local farms and suppliers is brilliant. I have used Farm Direct since 2020 and have never looked back.

If they make a mistake with packing / delivering they always own up and accept liability.

The tracker is so good as I am working on the day of my delivery and so can plan my work schedule around delivery.

I also like the weekly email which is thoughtful and makes me think seriously about my part in doing the best for the planet.

They are a friendly team.

March 28, 2026
Farm Direct logo

Reply from Farm Direct

Hi Geoff

Thanks so much taking the time to feedback, we are really grateful for it and for your longstanding support and kindness.

Robert

Rated 4 out of 5 stars

Reliable deliveries, great range

Reliable deliveries, good range of products. Meat excellent quality. Vegetables usually good but sometimes not...for example instead of a bunch of beetroot, I received 1 very large (and inevitably) woody beetroot...poor quality picking sometimes. Dairy good. Great choice. Overall really good and I have been a customer.for years.

March 28, 2026
Farm Direct logo

Reply from Farm Direct

Hi Jill

Thanks so much taking the time to feedback, we are really grateful for it and for your longstanding support.

Robert

Rated 4 out of 5 stars

Product quality

Good Quality of products though some are quite expensive for the amount a d good swift delivery

March 27, 2026
Farm Direct logo

Reply from Farm Direct

Hi Yvonne

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Rated 5 out of 5 stars

Great quality as always

Great quality as always. The leg of lamb was superb.

April 2, 2026
Farm Direct logo

Reply from Farm Direct

Hi Frances

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Great customer service

Great customer service, high quality products

March 26, 2026
Farm Direct logo

Reply from Farm Direct

Hi Molly

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Great range

Great range, lovely produce, and a fair way of dealing with customers. And always a friendly delivery. Thank you for it all!

February 28, 2026
Farm Direct logo

Reply from Farm Direct

hi G
thanks so much for the support and friendly feedback it means everything to us! Robert.

Rated 5 out of 5 stars

great company!

I've been with FD for a long time and whenever anything went wrong they always put it right
The quality of the produce is excellent and in spite of former delivery problems I intend to keep buying from them

February 27, 2026
Farm Direct logo

Reply from Farm Direct

Hi Jeanne-Marie

That is good to hear, thanks for taking the time to feed back, it is very much appreciated, and thanks so much for your great support!

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Highly recommend

Great food, great service, great emails.
Highly sustainable

February 28, 2026
Farm Direct logo

Reply from Farm Direct

Hi Richard

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

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