I have now been purchasing Quite a few times, and we are very pleased with prices vs. Quality, knowing the lead time is somewhat extended, we simply order a couple of weeks before running out! Then... See more
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I like using this website for my needs but trying to estimate an arrival date is impossible and lengthy. My orders will usually take 5-7 days just for processing alone, then shipping time. My order ha... See more
Company replied
I made a fairly large order. There was a delay with delivery, in the end it was delivered in 11 days (including weekends). I contacted customer support to clarify the status via email, where they resp... See more
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I ordered cream Traumeel S and the company told it will be delivered 1 of August. It wasn't delivered on 1 of August. 3 of August I bought Traumeel S in the local pharmacy. 4 of August I called and ca... See more
Company details
Written by the company
Farmacia online donde encontrarás todas las marcas y productos de farmacia y parafarmacia online al mejor precio. Promociones y envío gratis.
Contact info
3.4
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 2 weeks
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Extremely Poor Service – Avoid at All Costs
Placed an order on 23 December, and the tracking number shows no movement to date. I’ve sent two emails and received no response whatsoever.
This level of service is unacceptable. I would strongly advise others to stay away from this company.
January 11, 2026
Unprompted review
Nobody replies to e-mails!!! Worst purchasing experience ever
I place a order on 12 December {EU#30310 } and order status didnt change for the next few days so on 16 December I sent them the first e-mail asking if my order got shipped and if they could give me a tracking number... nobody replied.
On 23 December I received a automatic e-mail with a DHL tracking number that didnt show any information about my package/order and even now still doesnt show any information.
On 4 January I sent them another e-mail asking for answers and a valid tracking number... same as before NO ANSWER
This si my last attempt to get your attention and get a answer from your company. If you dont contact me in the next few days I will be forced to make a complaint next week to the European Consumer Centres Network.
This behavior towards your clients underlines a huge lack of respect.
December 12, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Catalin,
We apologise for the incident with the transport company and want you to know that we are working continuously with carriers to avoid this type of situation and improve shipment tracking.
We would like to inform you that we have sent you an email with information about your order. Please check your spam or junk mail folder in case the message has been delivered there.
We sincerely apologise for the inconvenience and thank you for bringing this to our attention.
Kind regards,
The Farmaciasdirect t
What happened to EU#28342?
We ordered some small things from farmaciadirect.eu the 24:th of november. The same day You took the money, 100€. When we hadn´t heard anything for 14 days we wrote a note to you. Suddenly we received a message from SEUR that the item was on its way. But on Your webpage it was NOT noted that it was on its way.
The 17 of december a package arrived - with 24 bottles of oliveoil!!! (Something that, by the way, we can´t order from Your webpage!) I wrote to You, but get no answer. Not in my spam either. I can´t call You, so what do I do?
On Your webpage NOW it says that the items is on its way - the 16:th of december. And with a trackingnumber to SEUR. But SEUR says that they have not received any package with that number (the number, by the way, is exactly the same as in the package we received with the oliveoil!!) So where is MY order, that I have paid for already? And what do I do with the 24 bottles of oliveoil? I really need the items I ordered NOW. It feels so wrong to be forced to write here on Trustpilot to get any reaction.
Update 2026.01.26. After some time we got our money back and were told that we could keep the olive oil.
They have a large selection and good prices. Would we dare to order again?
We gave it another chance and ordered the same things again and in 10 days we got our package back to Sweden and are very satisfied.
December 19, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Kurt,
We sincerely apologise for the incident you mentioned regarding the delivery of your order. We fully understand the concern and confusion that such a situation causes, and it is not at all the experience we want to offer you.
This is an incident involving the transport company, and we are working continuously with them to avoid this type of situation and improve both the traceability and communication of shipments.
We would like to inform you that we have contacted you by email to resolve this situation as soon as possible and give you clear instructions on the next steps. Please also check your spam or junk mail folder in case our message has been filtered there.
Thank you for letting us know; we are working to resolve this with you as soon as possible.
We are here to help you.
Kind regards,
The Farmac team
Delivery so slow and still not received
The order has taken 20 days so far and still not received. It is no longer of any use to me. The site said 4 - 10 days
December 13, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Patricia,
We apologise for the delay in delivering your order. This is not at all the experience we want to offer you.
This delay was due to an incident on the part of the transport company, and we are working continuously with carriers to avoid such delays and improve delivery punctuality.
We have reviewed your case and we understand that you have finally received your order, although we know that the wait has meant that it is no longer useful to you.
Thank you for sharing this with us; your comments help us to continue improving.
Kind regards,
The Farmaciasdirect team
Order EU#28232 never received
Order number EU#28232
I placed an order on the 23rd of November spending over €65 and never received my products. I have sent several messages asking for an update and have not gotten a reply instead I have received automated emails asking me to rate the products I bought. I never even received them. No order, no refund and no response. Extremely disappointed.
November 23, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Clodagh,
We are very sorry to hear about the situation you have described; we fully understand your disappointment. This is not at all the service we want to offer.
This incident is related to the transport company, and we are working to avoid this type of situation and improve both tracking and communication.
We confirm that we have contacted you by email to resolve this situation as soon as possible. Please also check your spam or junk mail folders in case our message has been filtered there.
We are here to help you.
Kind regards,
The Farmaciasdirect team
Placed an order 2 weeks ago and status…
Placed an order 2 weeks ago and status still says "order confirmed" no tracking. No response to emails. I tried to call the number listed here, it's in Spanish, but any option I try the call hangs up.
December 8, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Sean,
We are sorry that you have been unable to contact us; we fully understand your frustration at seeing your order stuck and not receiving a response. This is not the experience we want to give you.
We would like to inform you that we have contacted you by email to explain the status of your order and help you resolve it as soon as possible. Please also check your spam or junk mail folders in case our message has been filtered there.
Thank you for letting us know; we are here to help you resolve this issue.
Kind regards,
The Farmaciasdirect team
No refund…
My experience with Farmaciasdirect has been extremely disappointing. I paid for my order but never received the products. Despite several requests, they have refused to issue a refund. This is completely unacceptable, and I cannot recommend this company based on my experience.
December 5, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Phoebe,
We regret the experience you have described; we fully understand your discomfort and sincerely apologize for the situation.
We have reviewed your case and can confirm that your order was returned, so the amount has already been refunded. You should have received an email with all the information about this transaction; please also check your spam or junk mail folders in case it has been filtered there.
We are sorry that this incident has led to such a negative experience for you. We are continuing to work to improve and prevent something like this from happening again.
Best regards,
The Farmaciasdirect team
Edit: I can’t get my money back
Edit 2 (15.12)
Still no response and no money back - return package was delivered last week.
Edit 1:
The solution is to send them back product they packed by mistake (costs around 6 euro) and then they will check if everything is fine and maybe will return my money for the product they didn't packed (cost around 15,5euro).
After one week from the contact with customer service and escalated on instagram, I have received such a solution!
It is ridiculous.
……………….
02.12
I would like to bring to your and your client’s attention the recent issue I encountered with your customer service. I ordered and paid for several products, but your logistics team failed to pack the correct items and sent me something completely different.
I immediately informed your customer service, yet I was told that neither a refund nor the correct product would be sent until I return the wrong item. Seriously? This mistake was entirely on your side, not mine.
Because of this error, I have already lost both money and time.
I expect an urgent and appropriate response to resolve this matter promptly.
December 2, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Magda,
We regret the situation you describe; we fully understand your discomfort and sincerely apologize for your experience. An error in order preparation should not occur, and we work every day to improve our processes and avoid these situations.
We want to help you resolve this as soon as possible and provide you with an appropriate solution. In order to handle this quickly and securely, please contact our Customer Service Department, where they will be able to review your case in detail and give you an immediate response:
📩 Form: https://www.farmaciasdirect.es/pages/atencion-al-cliente
📞 Telephone: 854 79 12 71 (Monday to Friday, from 9:00 a.m. to 2:00 p.m.)
We are here to resolve it with you.
Sincerely,
The Farmaciasdirect team
¡Entrega muy lenta!
The delivery was so slow i forgot I had ordered!
16 days to get a box of contact lenses - Madness!
La entrega fue tan lenta que me olvidé de que había hecho el pedido.
¡Quince días para recibir una caja de lentillas, una locura!
November 14, 2025
Unprompted review
Reply from Farmaciasdirect
Hello, Mark!
We sincerely apologise for the delay in delivering your order. Fifteen days is completely out of the ordinary, and we fully understand your frustration.
We are working to improve our logistics processes and prevent situations like this from happening again, because we are committed to providing you with fast and reliable service.
Thank you for letting us know and for your patience.
Kind regards,
The Farmaciasdirect team
¡Hola, Mark!
Lamentamos sinceramente la demora en la entrega de tu pedido. Quince días es un plazo totalmente fuera de lo habitual, y entendemos perfectamente tu frustración.
Estamos trabajando para mejorar nuestros procesos logísticos y evitar que situaciones como esta se repitan, porque nuestro compromiso es ofrecerte un servicio rápido y fiable.
Gracias por hacérnoslo saber y por tu paciencia.
Atentamente,
El equipo de Farmaciasdirect
No Response Regarding Order EU#27468
I placed an order (EU#27468) and submitted a message through the website form asking when it would be shipped, but I received no reply. I have followed up every day with additional messages, still without any response. I have also requested to cancel the order, but have not received any reply regarding that either.
November 17, 2025
Unprompted review
Reply from Farmaciasdirect
Thank you very much for sharing your experience.
We sincerely regret the situation you have described and any inconvenience this may have caused you. We have reviewed this internally and have not found the messages you refer to, but, as you requested, we have proceeded to cancel your order. We recommend that you check your email, including your spam or junk mail folder, where we have sent you all the information related to the cancellation.
If you require any further clarification, please do not hesitate to contact our Customer Service Department using the form: https://www.farmaciasdirect.eu/pages/contact
Kind regards,
The Farmaciasdirect team
I ordered on 2 november and still didnt…
I ordered on 2 november and still didnt get any information when will i recive my order. I write them 3x times to give me some information, but nothing, no replay.
I want my order or refund.
Thank you for replying, but I did write to you again yesterday but here you reply on my request you don't. I have contacted you with form from your website. Please reply. Can you give me an email for contacting you direct not through form.
Katja
November 2, 2025
Unprompted review
Reply from Farmaciasdirect
Hello, Katja!
We sincerely apologise for the situation you have described. Not receiving your order or responding to your messages is not at all the service we want to offer you, and we are truly sorry for the inconvenience caused.
In order to review your case urgently and provide you with a solution as soon as possible, please contact our Customer Service Department, indicating your order number, using the following form:
👉 https://www.farmaciasdirect.eu/pages/contact
We are here to help you and resolve this issue as quickly as possible.
Kind regards,
The Farmaciasdirect tea
Bad customer service, impossible to reach them!
I wanted to return my order (because I ordered by accident the wrong sunscreen), but I cannot get in touch with the company to arrange the return.
I filled in the contactform, because there is no phone number or e-mailadres listed on the website, but I cannot get in touch with them.
Bad customer service, impossible to reach them!
November 17, 2025
Unprompted review
Reply from Farmaciasdirect
Thank you very much for sharing your experience! We deeply regret the situation you have described and sincerely apologise for the inconvenience it has caused you. This is not at all the level of service we aim to provide.
In order to process your refund request correctly, please contact us using the form on our website:
https://www.farmaciasdirect.eu/pages/contact
Our team will review your case and respond as soon as possible. If you have already filled it out, we apologise for the delay and recommend that you review it again to ensure that we can assist you as soon as possible.
Kind regards,
The Farmaciasdirect team
Ordered 200€ of product, received 10€ worth
I ordered over 200€ worth of product, received a product I never ordered that's worth like 10€ instead. When I tried to contact them through their contact form they ignored me FOR ONE MONTH so far, de facto stealing more than 200€ from me.
EDIT: You couldn't have looked into this because you don't know the order number or my email address yet.
Order no.: EU#22772
I sincerely hope you will in fact look into this, and send the email as you said you'd already done (you haven't).
October 22, 2025
Unprompted review
Reply from Farmaciasdirect
Hello, Filip!
We deeply regret the situation you have described. Receiving the wrong product, especially in an order of this value, is not at all the service we want to offer you, and we sincerely apologise for the inconvenience and frustration this has caused you.
We have been reviewing your case and, so far, we have not located the contact form you refer to. In order to help you as soon as possible, we have sent an email to the address associated with your order. Please also check your spam or junk mail folder in case our message has been misdirected there.
We are fully committed to resolving this issue with you, and we appreciate you bringing it to our attention.
We look forward to your response by email so that we can deal with it immediately.
Kind regards,
The Farmaciasdirect
12 weeks later still no delivery, no reply - down 94 euro
I placed on order for dog food 12 weeks ago and have still not received it. I received an email 11 weeks ago that said my order is on the way. I cant track it as the courier doesn’t recognise the tracking number provided. I have completed farmaciadirect’s online enquiry form 5 times but never received a response. I didn’t even receive an acknowledgment that the enquiry was received. I have checked all my inboxes, spam folder etc there is no trace of any communication from farmaciadirect since the email to say the order is on the way. There is no other way to contact them. I ordered once previously in June and received the order. I have lost confidence in them now. Very disappointing. They have taken €94.56 and provided nothing in return.
November 8, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Jennifer,
We sincerely apologise for the delay in the delivery of your order by the transport company. We understand your frustration and would like to apologise for any inconvenience caused.
Please note that we have contacted you by email with information about this situation in order to resolve it urgently. Please check your email, including your spam or junk mail folder, where you will find messages related to your order.
We are continuing to work to improve our logistics management and prevent this type of situation from happening again. We remain at your disposal for any further clarification or assistance you may require.
Kind regards,
The Farmaciasdirect team
Expired product
The supplement I received was EXPIRED! Even though I have reached out to the customer service team several times, they have not responded to any of my emails. There is a total lack of communication, but they sent me two emails about rating my experience with them….Shipping took ages and the box was in pretty bad shape as well. Would not recommend buying from them.
November 3, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Andrea,
We sincerely regret the incident you have reported and apologise for any inconvenience caused. We have checked and have not found any previous communication from you, however, we have already contacted you to resolve this incident as soon as possible. Please check your email, including your inbox, spam or junk mail folder, where you will find our message. We look forward to your response so that we can continue with the process and resolve this as quickly as possible.
Kind regards,
The Farmaciasdirect team
Delivered
The products were delivered in 7 days , i expected 5 days
November 7, 2025
Unprompted review
Reply from Farmaciasdirect
Thank you for your review and for the 4 stars!
We are very sorry that delivery took 7 days instead of the expected 5. We understand your frustration with the two-day delay.
We are already reviewing our logistics to ensure faster and more punctual deliveries in the future.
We hope you enjoy your products.
Kind regards,
The Farmaciasdirect tea
Received an incomplete order. No response
Received an incomplete order. Not a single response at all from Farmaciasdirect allthough I’ve send the webshop numerous messages (webforms & email).
Totally UNRELIABLE webshop!! Be careful when even considering ordering aT Farmaciasdirect!!
November 2, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Lucy,
We sincerely regret the situation you have described. In order to review your case and offer you a solution as soon as possible, please contact our customer service department using the form available on our website https://www.farmaciasdirect.es/pages/atencion-al-cliente or by telephone on 854 79 12 71, Monday to Friday from 9am to 2pm. We will be happy to help you and resolve any issues related to your order.
Kind regards,
The Farmaciasdirect team
I placed an order a month ago
I placed an order a month ago , I haven’t received it yet , sent them few emails for refund, no refund received, no answer given !
October 13, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Andrei,
We apologise for any inconvenience caused. We have not received the emails you mention, but as you say, we have cancelled and refunded your order. We recommend that you check your email, including your spam folder, where you will find all the detailed information about the transaction. Please do not hesitate to contact us if you have any further questions or require any additional clarification.
Kind regards,
The Farmaciasdirect team
Incorrect product sent, no response
I ordered a triple pack (3 tubs) of collagen and only one tub arrived. I have used the contact form on the website 3 times over the past few weeks (I used a different browser the last time in case that was the issue) and nobody has been in touch with me to either refund me or to send the correct product. I have left messages on their social media but no reply. I wish I had read the reviews here first before ordering.
September 8, 2025
Unprompted review
Reply from Farmaciasdirect
Good morning,
We’re very sorry for the inconvenience. We haven’t found any record of the emails mentioned, but we kindly invite you to check your inbox. Our goal is always to resolve any issue as quickly as possible and provide you with the best service.
Sincerely,
The Farmaciasdirect Team
Damaged parcel
I made an order. No communication, no tracking information, nothing. Eventually the parcel arrived damaged. One of the products was fully leaked out. I emailed the website more than dozen times, explaining the issue and seeking a replacement or a refund, but never received any communication back. This was my first order and unfortunately it will be my last. I will not order from them again.
July 23, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Andrey,
We are very sorry for what happened and understand your discomfort. In order to review your case and offer you a solution, please contact us using the customer service form available on our website https://www.farmaciasdirect.eu/pages/contact. From there, our team will be able to handle your incident appropriately and respond as soon as possible.
Kind regards,
Customer Service
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