I have now been purchasing Quite a few times, and we are very pleased with prices vs. Quality, knowing the lead time is somewhat extended, we simply order a couple of weeks before running out! Then... See more
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I like using this website for my needs but trying to estimate an arrival date is impossible and lengthy. My orders will usually take 5-7 days just for processing alone, then shipping time. My order ha... See more
Company replied
I made a fairly large order. There was a delay with delivery, in the end it was delivered in 11 days (including weekends). I contacted customer support to clarify the status via email, where they resp... See more
Company replied
I ordered cream Traumeel S and the company told it will be delivered 1 of August. It wasn't delivered on 1 of August. 3 of August I bought Traumeel S in the local pharmacy. 4 of August I called and ca... See more
Company details
Written by the company
Farmacia online donde encontrarás todas las marcas y productos de farmacia y parafarmacia online al mejor precio. Promociones y envío gratis.
Contact info
3.4
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 2 weeks
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EU#23237
Order number: EU#23237
I placed my order 12 days ago, and there has been no progress or indication that it’s being processed. Despite sending multiple emails and filling out the contact form on their website, I haven’t received any response. I also tried reaching out via Facebook but was completely ignored there as well.
I spent 150€ and still haven’t received my order. The lack of communication and transparency is extremely disappointing. Based on my experience, I would strongly advise others to avoid ordering from this company.
Update: The DHL tracking number you sent doesn't exist. Very, very, very bad communication and company! Avoid! Avoid! Avoid! Still no reply to my emails!
October 5, 2025
Unprompted review
Reply from Farmaciasdirect
Dear Natalya,
We deeply regret the delay in delivering your order and the lack of communication you have experienced. After reviewing your order, we have verified that one of the products was delayed by the laboratory, which caused the shipment to take longer than expected.
We would like to inform you that your order has now been dispatched. We have sent you an email with the tracking details from the courier company so that you can check the status of your delivery.
We understand your frustration and apologise for any inconvenience caused. We appreciate your patience and are available to answer any further questions you may have via our contact form.
Kind regards,
The Farmaciasdirect team
Order number #20639 payed and never…
Order number #20639 payed and never received.
I tried to contact them several times over customer service and Instagram page, but no answer ever.
Do not buy here, they just take your money 👎🏽
Very unprofessional. Even this one star is way too much.
September 6, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Mirta,
We sincerely apologise for the situation and any inconvenience caused. We understand your frustration with the delay and assure you that our team is available to help resolve it as soon as possible. We recommend that you contact us via the contact form on the website https://www.farmaciasdirect.es/pages/atencion-al-cliente so that we can provide you with a specific solution. We appreciate your patience and understanding.
Yours sincerely,
Customer Service
Customer service doesnt respond
October 9, 2025
Unprompted review
Reply from Farmaciasdirect
hello ricardo,
We are sorry that you have not received a response from our customer service department. In order to assist you more quickly and effectively, please contact us using the form available on our website https://www.farmaciasdirect.es/pages/atencion-al-cliente. Our team will review your case and respond as soon as possible.
The worse online shopping that I have…
The worse online shopping that I have ever experience!!! Order placed in August and never received a products !!! Never replay on emails and instagram messages !!! Do t buy in here if you don’t want to lose your money !!! I will take this case to my bank to get my refund !!!
October 9, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Magda,
We are very sorry to hear about the situation you have described and understand your frustration. Please contact us using the form on our website https://www.farmaciasdirect.es/pages/atencion-al-cliente so that we can review your case in detail and help you find the best solution as soon as possible. We want to resolve this as quickly as possible.
Kind regards,
Customer Service
FAST delivery!
October 1, 2025
Unprompted review
Reply from Farmaciasdirect
Thank you very much for your review!
We are delighted to hear that the delivery was quick. We are constantly working to optimise our delivery times and offer the best service possible.
We hope to see you again soon!
Order EU#22406.
Order EU#22406.
This is the worst online pharmacy I have ever dealt with. They never answer customer support tickets. I have called emailed, and on live chat their bot had the audacity to say they could not find my order. I told them to refund me immediately, but still no answer. I will take it up with my bank. Very unprofessional and unreliable.
October 7, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Kleo,
We sincerely regret the situation you describe. We have contacted you by email so that we can resolve your case as soon as possible. Our goal is to always provide fast and efficient service, so we apologise for any inconvenience caused and thank you for your patience.
Kind regards,
Customer Service
Excellent
Fast, efficient and professional. Would definitely use Farmaciasdirect again because I know I can trust them to provide an excellent service.
April 25, 2025
Unprompted review
Reply from Farmaciasdirect
Hello! We really appreciate you taking the time to leave us such a positive review.
We are delighted to hear that you were pleased with our speed, efficiency and professionalism. Our main goal at Farmaciasdirect is to offer an excellent service that you can fully trust.
Thank you very much for your trust! We hope to see you again very soon.
Kind regards,
The Farmaciasdirect team.
no delivery since two weeks
Order products on 29th. Aug. I sent email to customer services few days ago to ask where my package is. Today is 12th. sept, finally received a notification with DHL package number, which cannot be found on DHL website.
September 12, 2025
Unprompted review
Reply from Farmaciasdirect
We sincerely apologise for the delay in delivering your order. In order to review your case with DHL and find the best solution, we invite you to contact our customer service department through any of our channels. We want to ensure that you receive your products as soon as possible and resolve any issues.
I cancelled an order and never heard…
I cancelled an order and never heard anything back from the company. I contacted my bank and they refunded the money IMMEDIATELY. I think the bank knew it was a scam
September 10, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Eleanor,
We are very sorry to hear about your experience, as it is not what we aim to offer our customers. We want to ensure that any incident is handled correctly. Please contact our customer service department using the form on our website https://www.farmaciasdirect.es/pages/atencion-al-cliente so that we can review your order and resolve the situation as soon as possible.
We appreciate your understanding and hope to be able to help you resolve this issue.
Kind regards,
Customer Service
Its a scam they never sent my package…
Its a scam they never sent my package and sent a false tracking number that cannot be tracked. I tried contacting them but no answer
June 15, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Daniel,
We sincerely apologise for the inconvenience caused. We would like to better understand your situation so that we can provide you with an appropriate solution as soon as possible.
Could you please provide us with more details regarding the order reference or the email address from which it was placed? With this information, we will be able to review the case and provide you with a more comprehensive response.
We greatly appreciate your patience and understanding.
Kind regards,
Customer Service
Excellent price and fast delivery
Excellent price and fast delivery. Exactly what I wanted
September 5, 2025
Unprompted review
I’ve made an order
I’ve made an order, payed 4 euro shipping so that delivery will be done in 2 days. 4 days later they said they’ve just shipped the order! No chat is working so that I had to call them. And at the end - tracking that they provided is not existing. I’m not sure if I’ll get the order even. Maybe it’s a scam.
I was supposed to make orders continuously, but I better go to another shop. Never again!
August 27, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Yana,
We are very sorry to hear about the experience you had with your order. We understand your frustration with the delay and tracking issues, and we want to assure you that this is not a scam. We are reviewing what happened and working to ensure that this type of situation does not happen again.
Please contact our customer service team so that we can locate your order and resolve the issue as soon as possible. We value your trust and hope to restore your positive experience with us
Worst Online Pharmacy Experience Ever Scam Alert!! EU#17580 SO8462
Worst Online Pharmacy Experience Ever – SCAM ALERT!
I placed an order with Farmaciasdirect.com order EU#17580 SO8462 at the beginning of August, and here we are weeks later — STILL NOTHING! No products, no refund, no proper communication. This company is a complete joke.
The only reason I even found out there was a problem is because I had to chase them down. That’s when they suddenly admit that some items were out of stock. Did they bother to tell me? No. I immediately requested a full refund — and they have completely ignored me.
Instead, they sent an email saying they would ship what they do have “within 24 hours.” Guess what? That was a lie. NOTHING was shipped. Then they email me AGAIN asking what replacement product I want. I clearly replied: FULL REFUND. Still ignored.
This is beyond unprofessional. It feels like a scam at this point. They have taken my money and delivered NOTHING. If you value your money and your patience, DO NOT EVER order from Farmaciasdirect.com They will waste your time, your money, and your energy.
Absolutely disgraceful
August 1, 2025
Unprompted review
Reply from Farmaciasdirect
Dear Janice,
We sincerely apologise for the issue with your order EU#17580 SO8462 and the experience you have had. After reviewing your case, we have verified that, as you requested, we have proceeded with a full refund of your order.
We understand your frustration with the initial lack of communication and apologise for any inconvenience this may have caused you. We appreciate you bringing this to our attention, as it helps us improve our service and customer care in the future.
Thank you for your understanding.
Wrong delivered products
Wrong delivered products
I ordered 3 products, and only 1 of them was correct. The other 2 were completely wrong, and they were delivered without any prior notice or explanation. This shows a serious poor order management.
Try to avoid this site for online shopping. The service is unreliable, and the overall experience was disappointing.
August 22, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Pande,
We are very sorry that your experience has not been satisfactory. In order to review what happened with your order and offer you a solution, please contact us via our customer service form on the website https://www.farmaciasdirect.es/pages/atencion-al-cliente, indicating your order number and the email address you used to place the order. We would like to investigate this incident and ensure that you receive the correct products.
We appreciate your feedback, as it helps us to improve our service.
Kind regards,
Customer Service
This company does not reply to emails
This company does not reply to emails. My order was supposedly shipped in June, still no sign.
Have emailed several times, but no reply. Don't waste your money.
August 19, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Stefan
We sincerely regret that your experience with our customer service was not as smooth as you expected. We apologise for the inconvenience caused and have taken note of your comment so that we can continue to improve our response times and the quality of our communication.
Thank you for bringing this to our attention.
Kind regards,
Customer Service
Good Experience 👍🏽
I have now been purchasing Quite a few times, and we are very pleased with prices vs. Quality, knowing the lead time is somewhat extended, we simply order a couple of weeks before running out!
Then it goes smoothly overall a good and reliable shop to be recommended! But be patient 😊
I hope you improve the last point, then it would be perfekt!
August 13, 2025
Unprompted review
Another in the list of dissatisfied customers
Placed my order ES#612742 on 8th July alleged delivered by Amazon 14th July. Confirmed by email never received. Numerous emails and calls but no response. Contacted their payment agent Monei who informed me, refer to the company they can't help. Where do I go? It is now 11 August and still no goods no refund and nothing in reply to emails.
July 14, 2025
Unprompted review
Reply from Farmaciasdirect
Hello Douglas,
I sincerely apologize for the enormous inconvenience and frustration caused by the lack of your order ES#612742 and, especially, the lack of response to your numerous attempts to contact us since July. I understand your desperation when you see that the order was supposedly delivered on July 14 and you still have no news or solution. I sincerely apologize for this inefficiency.
We have checked the status of your order with the shipping company and they confirm that it was marked as “Delivered” on July 14.
Understanding that you did not receive the package, we have initiated an urgent investigation with the carrier to locate the proof of delivery to find out exactly where the package was delivered (neighbor, doorman, or if there was an error in the address). Once we have this information, we will immediately offer to resend the order or provide a full refund.
To expedite the resolution of this incident, we have sent an email to the address associated with your order. Please check your email (including your spam or junk mail folder).
In that email, we will inform you of each step in the investigation.
We guarantee that we will resolve your situation definitively and will keep you informed via this channel until the case is closed. Please reply to this email to confirm that you have received it.
We appreciate your patience while we work to locate your package.
Sincerely,
Customer Service
Excellent company
Excellent company. Great products. Brilliant delivery. Thank you.
August 1, 2025
Unprompted review
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