First class service. Informed at every point, and packaged beautifully well in compostable packaging. I love my little orchid mister, and know it will actually last, and pleased to know I am buying fr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product that I had ordered was damaged in transit. Return process very good, paying for the return and pickup from my house, while the customer care department refunded the cost of the items that I re... See more
I recently ordered and received two gift wrapped gifts, the presentation is fabulous and because the items were identical gifts but contents a different colour, someone had thoughtfully tied a bit of... See more
I was delighted to receive the Pewter Celtic Whisky glass undamaged and in pristine condition. I could see it had been inspected by Debbie before leaving you. The first two I had came from Amazon the... See more
Company details
Written by the company
Luxury personalised products and gifts with lasting heritage and style. The finest range of products sourced from skilled craftsman.
Contact info
24, Lansdown Estate, GL51 8PL, Cheltenham, United Kingdom
- 0344 5678 365
- customerservice@outdoor365.co.uk
- www.farrar-tanner.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Seller Communication via…
Excellent Seller Communication via email with all updates on my order and Fast Delivery.
November 14, 2025
Unprompted review
Item arrived promptly very well…
Item arrived promptly very well packaged
I am very pleased with the quality of the item. It is an ideal.
November 14, 2025
Unprompted review
Glasses
I bought the glasses as a wedding present for my daughter and future son-in-law. They were delivered within a few days and the packaging was first class. Would definitely use this firm again.
November 10, 2025
Unprompted review
The item i purchased from you is of…
The item i purchased from you is of very good quality. And delivered promptly
November 12, 2025
Unprompted review
Great nice little knife…
Great nice little knife just what I was looking for I needed a sharp knife to cut chicken id boil for my dog and ive bought 4 knives none worked, this does. fast delivery too
November 2, 2025
Unprompted review
Easy to find what i was after
Easy to find what i was after. Delivered quickly
November 8, 2025
Unprompted review
Personalised and speedy service
Personalised and speedy service, great quality!
November 10, 2025
Unprompted review
This was a gift for my husband’s birthday
This was a gift for my husband’s birthday so was only opened today. Very prompt delivery, beautifully wrapped and very well packaged. Thank you 🤩
November 10, 2025
Unprompted review
Warning
Warning – very bad experience!
I ordered a water thermos, but it was not as described. I returned it after getting a return label, but they stopped replying to my emails and I never received my refund, even after four months. Very disappointing and feels like a scam. Avoid this site!
June 28, 2025
Unprompted review
Reply from Farrar & Tanner
Hello,
We received your return and your order was refunded on 21 August 2025. I would recommend checking your bank statements. I have also emailed you with your dated refund receipt.
We have not had any emails from the email address on your order; I cannot see any emails we have not responded to. The only contact we have from you is the initial Live Chat you sent asking to return it, in which we sent you the returns information and you thanked us for that.
Kindest regards,
Stacey
Extremely quick delivery
Extremely quick delivery and gift wrapped beautifully. The birthday gift was very well received and really good value for money
November 3, 2025
Unprompted review
Easy to order and delivered promptly
Easy to order and delivered promptly
November 1, 2025
Unprompted review
Quality product, with fast shipping.
The selection was vast and I was able to find exactly what I wanted. The quality was good and the engraving was beautiful. I was worried it wasn’t going to come on time because tracking had it coming a week later. It showed up early and by the day I needed it so I was pleased.
October 16, 2025
Unprompted review
A lovely backgammon set.
A beautiful backgammon set which was delivered promptly and very well packaged. The burl olive wood is stunning and makes a display piece. My husband will be thrilled I’m sure.
November 1, 2025
Unprompted review
Fabulous Fortieth!
My friend adored his personalised glasses for his birthday, they were delivered in super quick time and the quality was excellent. I’m so glad I found this company, they exceeded all expectations.
October 16, 2025
Unprompted review
Lovely pen and nicely boxed
Lovely pen and nicely boxed. Well worth price.
October 26, 2025
Unprompted review
Lovely looking product
Lovely looking product. Horrid cheap packaging which I hope isn't reflective of the quality of the gift.
November 2, 2025
Unprompted review
Superb quality and prompt delivery.
Superb quality and prompt delivery.
Would use this company again.
October 24, 2025
Unprompted review
Excellent Product
Easy to order, quick delivery, beautiful tankard, very pleased with the quality and care instructions that came with it. Would recommend.
October 21, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.