Fashionably Yours Reviews 24

I would not recommend Fashionably Yours to anyone and truthfully, the problems started before I even walked into the store.

When booking, you are asked to list the dresses you want to try on. I selected six gowns in advance, expecting that this was part of the purpose of booking. When I arrived, only one of those dresses was actually available. I was told the others had been sold off the rack weeks earlier, yet no one informed me beforehand. Also originally my booking confirmation was sent with the wrong appointment time, and I had to follow up myself to confirm the correct time.

At the appointment itself, I could not try on the dresses I had specifically come for. I tried on alternative gowns instead, but they were not fitted properly - corsets were left untied and the overall appointment felt rushed and careless. The stylist seemed disinterested and gave the impression she did not want to be there, which made what should have been a special experience feel disappointing and uncomfortable.

There was one gown on their website that I was particularly interested in, however when arriving I was told they did not have it available to try on in store. I was offered a large discount if I paid a deposit that day so they could order it for a July delivery. I was told that if I did not like it upon arrival, I could transfer my deposit to another gown and the rush fee would be waived. Based on that understanding, I paid the deposit.

However, the communication after payment became incredibly inconsistent.
The very next day, I emailed requesting a minor change before the order was placed. Days passed with no response to emails, calls, or messages through their online portal.

When I finally did receive a response, I was told that I had not actually ordered a dress at all - only a “sample” to try on, and that the actual dress would only be ordered afterwards if I liked it. This was completely different to what had been explained in-store and created major concern regarding timelines for my wedding dress that is needed by December.

I was then told a few days ago they had actually ordered two dresses for me, which only added further contradictions and uncertainty? Throughout the process, I constantly felt like I was receiving different information.

The invoice I received also contained incorrect notes regarding my backup dress options, which further reduced my confidence in the accuracy of the process overall. My measurements were also incorrectly recorded.

I was also told I would receive a phone call at a specific time to discuss everything further, but no call ever came. When I offered to come into the store instead, I was told weekends were “too busy” and I could only come during weekdays, making it feel that once they had my deposit I was now unwelcome.

I also later found out the gown had apparently been in store in my size since April, yet nobody contacted me to arrange a fitting or update me. They then later went back on this and said they had the dresses confused.

To top it off, customers are encouraged in-store to leave positive Google reviews in exchange for free jewellery, which made me question how genuine some of the reviews really are. Be wary of this as people seem to change their mind once dresses actually arrive.

To be fair, my deposit was ultimately refunded, which I do appreciate.

I also originally left feeling positive about the appointment and even emailed saying I enjoyed the experience. Looking back honestly, I think that feeling came more from having my friends there with me rather than the service itself.

Overall, the entire experience felt disorganised, inconsistent, and poorly communicated from start to finish. Wedding dress shopping is emotional, expensive, and time-sensitive, and the lack of clarity and conflicting information throughout the process made it incredibly stressful instead of exciting. I am so glad I backed out now before I had further stress of the dress not arriving, being in the wrong size etc.

I'd avoid this place as the stress isn't worth the discount they will offer.

I had an amazing experience with the team at Fashionably Yours and just wanted to leave another review. Would recommend for any future brides

My initial experience (June 2025) was positive. Found my dream dress and the girls upstairs were lovely and accommodating, taking all my measurements and promising that the alterations I wanted would be no problem at all (adding sleeves). Dress was ready by December 2025 as promised, booked to come at the end of January 2026 to start the alteration process. I was advised closer to the date I'd booked that it was too early, so I re-booked for early March 2026. My wedding day was 9th May 2026.

Cut to the date I re-booked, the sleeves hadn't been added. This was a little alarming as I was told the dress was ready, and it clearly wasn't. The ladies downstairs had no idea what I was talking about with the sleeves - nobody seemed to take proper notes at the time of purchase about what I wanted done to the dress. The seamstress (Lucy) was very hard to understand, and seemed overwhelmed by this task. My mum actually stepped in and found another dress (same as mine, just with straps), making it easier for the seamstress to add sleeves (my mum shouldn't have had to do this, it wasn't her job). We gave them the benefit of the doubt and went along with it as they assured me the dress would be ready next time I came in (2 weeks later).

Attended 2 weeks later, one sleeve had been added but it was falling off my shoulder and the fabric from the dress hadn't been added (was just a sheer sleeve, still unfinished). I started to panic a bit at this point, because I was told the dress would be finished. Adrian kept making comments about my body and comparing me to another bride who didn't need any alterations (which was absolutely inappropriate and irrelevant, I'm not tiny by any means but its not like I'm plus size and they were struggling with this issue?). The issue with the sleeves that kept falling down is that they weren't attached properly, the seams were completely wrong. Ended with them saying they needed to take more measurements and next time the dress would be ready to take home.

Third time (3 weeks out from my wedding) was the worst experience of my life and every bride's nightmare. The sleeves were still falling down, and Lucy and Adrian had no idea how to handle the situation and were not supportive at all. Adrian made me feel like the whole thing was my fault all the way along, when I had done everything I was told and been organised with ordering my dress etc. We ended up pulling other dresses for me to try (unacceptable!) and I felt pressured to choose something else. We stuck to our guns and refused to leave the store without some sort of good faith refund. Lucy ended up leaving without saying a word, and Adrian called the owner, who initially refused to help and even palmed Adrian off saying "Tell them I'm in a meeting and can't talk to them"...it was after 5pm at this point. We made Adrian call the owner again and eventually we got some money back. We took the dress and have had to find another seamstress closer to home to help us, and she has been amazing - 'She's Sew Creative' in Kellyville, highly recommend! She was appalled when we told her what had happened and showed her the dress. Massive hats off to her for being able to fix the mess that was made by Lucy.

At my initial appointment when I bought the dress, I was pressured to leave a good review and offered free jewellery in return (basically a bribe which is so unprofessional). Nobody within the store communicates with each other, and there is a severe lack of honesty with regard to skillset and false promises. Definitely wasn't a stress-free experience, which is what you want as a bride!

WARNING! I have had the most horrible experience with Fashionably Yours and am sharing so that this doesn’t happen to another bride. I only went to Fashionably Yours as they’re a stockist of Wona Concept, I asked if they could get a particular dress in for me. They insisted the dress cost $7500.00 which is what they’ve charged me, only to find out from multiple competitors of there’s the dress retails for $5,800.00. The entire time the store team has been pushy into making me pay, bullied me into paying a deposit and now I understand why because they’ve overcharged me nearly $2000.00. I’ve spoken with Wona direct and they’re horrified at the experience. I’ve cancelled having the dress purchased through them as I have no trust or confidence in them and they refuse to give me a refund even though the order has been cancelled with the designer directly. Weddings are expensive enough and being lied to has made buying my wedding dress an awful experience. The team are pushy and demanding and their invoice refers to deposits as “discounts”, which is not true. They’re down payments to secure the dress, most likely so they can make up prices and refuse to give money back. A warning to all other brides, I now can’t get my money back and she won’t match the recommended retail price, I’ve had three other boutiques in Sydney who sell Wona Concept all confirm the price, they’ve all been lovely. The other customer who said they bully you into leaving a positive review for earrings is true and exactly what happened to me upon exiting the store. Such a misleading way to drum up business and get people into store.

I’ve included the screenshots confirming the price difference so other brides can make up their own mind before paying huge deposits and know what can happen. I’ve also included the response back from Wona Concept directly, not only for the legitimacy but for anyone looking for these dresses and to be aware.

I think when the brand itself is horrified that their stockists are behaving like this it’s huge alarm bells!

I’ve now disputed this transaction with my bank to recover the funds so I can buy it from a more professional and reputable bridal dress boutique.

Such an amazing selection of dresses, everyone there was so lovely!

Amazing store! Great selection of dresses, lovely staff, would highly recommend!!

I would strongly encourage future brides to look elsewhere for your dress. My initial experience with this boutique was great, the team were lovely and I felt comfortable in store. After I chose my dress and paid a deposit, everything went downhill.

I ordered my dress in July 2025 and the day I paid the deposit, was advised it would arrive in Feb 2026. After multiple follow ups, shifting timelines and vague non-responses the dress finally arrived at the end of April, almost 12 weeks late. They told me it was not late because when I followed up in November 2025, I politely said at that stage it was not a rush.

When my dress did arrive, it was the complete wrong size. I don't recall being measured in store, however their response is that the team member that helped me has been there for 13 years and definitely would have taken my measurements. I haven't questioned their process, just the outcome of my order. At the end of the day, the dress is not fit for it's intended purpose.

Given the delays initially there is no option for the dress to be remade. Their solution was to let them alter part of the dress and have me engage my own tailor for the rest, which I do not consider appropriate given the issue was with the order itself.

I have attempted to resolve this with them directly however they have maintained they "delivered what was ordered", despite being a specialty service that offers made to order gowns, who failed to provide the advertised service.

Given the overwhelmingly positive reviews you would think this would be a one off mistake they would be wanting to fix immediately, however I will note that you are offered a free gift in exchange for a positive review, and the negative reviews that are posted seem to be consistent with my own experience. I would suggest to future brides to ensure their measurements are thoroughly taken and clearly confirmed and documented before paying any kind of deposit. Please also be aware of of potential delays and how issues may be handled if they arise.

If I'm so wrong, why doesn't the business do some research on my original claim plus surrender the shipping address where the products is received???? Still sounds like a scam or strait fraud..... Info please, where's the purchase going??? Plus another charge shortly after, thank you capital one Bank for the grades up.

My friend said yes to the dress today!! Amazing service and felt welcomed, calm and relaxed with all the girls working here x definitely recommend!!

I bought 5 bridesmaids dresses and the brides dress, veil, extra lace for sleeves and for cleavage and a tiara. the experience overall was awful, customer service - the manager was so rude.
When each bridesmaid collected their dress, first one was stuffed and creased , not pressed/ironed and put in plastic bag, after I heard that I then purchased (overall another $120) for 5 cotton covers. For a dress that cost $450 you would hope they could supply a cover, not stuff it in a plastic bag. Each bridesmaid had to get them taken up and three of them had to have shoulder straps adjusted, which we organised at the seamstress we were directed to along the street. An extra $600.
When we went for the fitting of the the brides dress, we had ordered extra lace for the sleeves and cleavage area - the lace, which was the incorrect lace that we had chosen to go with the dress (allegedly they had run out of the lace originally chosen) we were unable to use for the sleeves (paid an extra $300 for this) it was not strong enough and kept breaking down) as we had to take to another dressmaker to get the sleeves put in and other alternations , they ended up not being able to use the lace supplied , they reinforced the bodice and added two straps to support the bodice (an extra $800) . When we went for the fitting they supplied the wrong veil (we took photos, always take photos of what you ordered!) so they had to go and find the correct veil, we arrived and also the tiara my daughter ordered was out of stock so no notification in advance so she had to choose another one.
When my daughter went to collect her dress (she made an appointment) her dress was not in the shop, it was in the warehouse, they had not bothered to bring it to the shop. so she waited for them to go and pick it up and bring it to the store, not a big deal but it made her late for work.
Overall the service was awful and the fact that the manager was so rude to me. I would not recommend anyone going to shop at this store. There are plenty of other choices in NSW.

I had such an amazing experience here, the staff were so lovely and helpful! Shout out to Roxy and Matilda for helping me find my perfect dress. So many styles to choose from.

I purchased a gown online that was advertised as having a lace jacket included. The lace jacket did not arrive with the order. I have been trying to resolve this with Fashionably Yours for 1.5 months with 1 response of "you have to purchase it separately". I provided proof of the advertisement stating the lace jacket was included and there has been no response.

I have contacted 6 times total from the 29th of Novemeber until the 28th of December (via online messages, call and email) no response since the 3rd of December.

I understand errors occur - we are only human, things happen. However when a business chooses to ignore their errors and leave customers out of pocket that is unacceptable, unfortunately thry have shown they can not be trusted to support their customers and resolve their errors when they occur. It's a shame as they had beautiful gowns.

Without a doubt, the worst customer service experience I've come across. My best friend, who is UK- based was home in Melbourne for Christmas. She booked with Fashionably Yours to try on her dream wedding dress, with a bridesmaid from Geelong and one from Coppenhagen, all flying to Sydney and paying for accommodation specifically for this fitting. The appointment was confirmed twice by the store. The four of us arrived and the store was closed. The phone switched off. After an hour of unread messages, we received a reply on Instagram simply saying they weren't open on Sundays, which is contradictory to the twice confirmed booking. The person on the other end of the messaging barely apologised, even when knowing the thousands of dollars spent to get to Sydney for this specific appointment. Try-at-home was offered as a remedy, after refusing to go ahead with the appointment. Then, a few days later they said that try-at-home is only available for Australian customers, even though it was well documented that the bride was based in London and was travelling specifically for this appointment. It was the only opportunity that the bridal party would be all together before the wedding. Not only was the opportunity to try dresses together taken way from us, ruining the bride's dream, the lack of remorse and solution is unfathomable and made the whole experience heartbreaking. Thousands of dollars were spent to get to the appointment, because it was confirmed twice by the store. An ugly experience.

Great store, good variety and very quick turnaround time. The staff were lovely and helped me find the perfect dress. I said yes!!

Please please please, do yourselves a favour and do NOT order from here!! I wish I'd listened to the negative reviews, however they were from 2018, and stupidly assumed that things had gotten better. WRONG!! I can only assume they use AI or pay customer's incentives for positive feedback, because their customer service is nothing short of abysmal.

I ordered a dress on 30/08/24 after being promised I would receive my order by 01/10/24. 7 WEEKS LATER, my wedding has been and gone, and my dress arrives. Naturally I requested a refund to be told:

"Hi. No refund or exchange on wedding gowns / or make to order dresses. It is very clearly stated on our website. you might have overlooked the T&C. As a gesture of good will, we have a size 6 ready to exchange. We wish you all the best if you are keeping the size 8.".

A size 6 doesn't adjust the sheer size of the bust/sleeve (either the dress is disproprtionate, or I am)! A size 6 doesn't change the fact my dress was promised to be with me in 3 weeks, a size 6 doesn't change the fact your customer service is disgusting. However, with the money you've now gained from me, a size 6 may very well fit my waist, as I can no longer afford to eat ha!

At the end of the day, it's been an expensive error of judgement on my part. I can only impart some wisdom, which I clearly lacked at the time, by informing others of their incompetence.

The girls who helped me pick out my dress were so helpful and lovely. They really made this experience easy and enjoyable. I would definitely recommend this shop. There is also a wide verity of dresses to try on which is always a plus!

The staff at fashionably yours were so patient and helpful while helping me find my dream wedding dress. I had been struggling to find something that I like but they have a massive range of dresses to try on and compare. So thankful for all of their help! Am planning on coming back here with my bridesmaids for their dresses!

The attention and services provided at fashionably yours were exceptional. The team helped me to find the wedding dress of my dreams, they were very patient and respectful all the time. The communication with the team was very warm, clear and professional. You will find a place where you can try a wide range of styles and the quality of the gowns offered is excellent.

You will be in good hands all the time. They gave me plenty of time to select and try on many dresses until I found my dream dress for my wedding. You will look amazing in your wedding day with the recommendations provided.

I had great experience shopping here, beautiful dresses with good price. My friend also ordered bridesmaid dresses here too and recommended me for my bridesmaid dresses! Recommend!

Beautiful store and big selection of gowns found the perfect dress to attend my friend's wedding! thank you