Fashionably Yours Reviews 

I bought 5 bridesmaids dresses and the brides dress, veil, extra lace for sleeves and for cleavage and a tiara. the experience overall was awful, customer service - the manager was so rude.
When each bridesmaid collected their dress, first one was stuffed and creased , not pressed/ironed and put in plastic bag, after I heard that I then purchased (overall another $120) for 5 cotton covers. For a dress that cost $450 you would hope they could supply a cover, not stuff it in a plastic bag. Each bridesmaid had to get them taken up and three of them had to have shoulder straps adjusted, which we organised at the seamstress we were directed to along the street. An extra $600.
When we went for the fitting of the the brides dress, we had ordered extra lace for the sleeves and cleavage area - the lace, which was the incorrect lace that we had chosen to go with the dress (allegedly they had run out of the lace originally chosen) we were unable to use for the sleeves (paid an extra $300 for this) it was not strong enough and kept breaking down) as we had to take to another dressmaker to get the sleeves put in and other alternations , they ended up not being able to use the lace supplied , they reinforced the bodice and added two straps to support the bodice (an extra $800) . When we went for the fitting they supplied the wrong veil (we took photos, always take photos of what you ordered!) so they had to go and find the correct veil, we arrived and also the tiara my daughter ordered was out of stock so no notification in advance so she had to choose another one.
When my daughter went to collect her dress (she made an appointment) her dress was not in the shop, it was in the warehouse, they had not bothered to bring it to the shop. so she waited for them to go and pick it up and bring it to the store, not a big deal but it made her late for work.
Overall the service was awful and the fact that the manager was so rude to me. I would not recommend anyone going to shop at this store. There are plenty of other choices in NSW.

I had such an amazing experience here, the staff were so lovely and helpful! Shout out to Roxy and Matilda for helping me find my perfect dress. So many styles to choose from.

I purchased a gown online that was advertised as having a lace jacket included. The lace jacket did not arrive with the order. I have been trying to resolve this with Fashionably Yours for 1.5 months with 1 response of "you have to purchase it separately". I provided proof of the advertisement stating the lace jacket was included and there has been no response.

I have contacted 6 times total from the 29th of Novemeber until the 28th of December (via online messages, call and email) no response since the 3rd of December.

I understand errors occur - we are only human, things happen. However when a business chooses to ignore their errors and leave customers out of pocket that is unacceptable, unfortunately thry have shown they can not be trusted to support their customers and resolve their errors when they occur. It's a shame as they had beautiful gowns.

Without a doubt, the worst customer service experience I've come across. My best friend, who is UK- based was home in Melbourne for Christmas. She booked with Fashionably Yours to try on her dream wedding dress, with a bridesmaid from Geelong and one from Coppenhagen, all flying to Sydney and paying for accommodation specifically for this fitting. The appointment was confirmed twice by the store. The four of us arrived and the store was closed. The phone switched off. After an hour of unread messages, we received a reply on Instagram simply saying they weren't open on Sundays, which is contradictory to the twice confirmed booking. The person on the other end of the messaging barely apologised, even when knowing the thousands of dollars spent to get to Sydney for this specific appointment. Try-at-home was offered as a remedy, after refusing to go ahead with the appointment. Then, a few days later they said that try-at-home is only available for Australian customers, even though it was well documented that the bride was based in London and was travelling specifically for this appointment. It was the only opportunity that the bridal party would be all together before the wedding. Not only was the opportunity to try dresses together taken way from us, ruining the bride's dream, the lack of remorse and solution is unfathomable and made the whole experience heartbreaking. Thousands of dollars were spent to get to the appointment, because it was confirmed twice by the store. An ugly experience.

Great store, good variety and very quick turnaround time. The staff were lovely and helped me find the perfect dress. I said yes!!

Please please please, do yourselves a favour and do NOT order from here!! I wish I'd listened to the negative reviews, however they were from 2018, and stupidly assumed that things had gotten better. WRONG!! I can only assume they use AI or pay customer's incentives for positive feedback, because their customer service is nothing short of abysmal.

I ordered a dress on 30/08/24 after being promised I would receive my order by 01/10/24. 7 WEEKS LATER, my wedding has been and gone, and my dress arrives. Naturally I requested a refund to be told:

"Hi. No refund or exchange on wedding gowns / or make to order dresses. It is very clearly stated on our website. you might have overlooked the T&C. As a gesture of good will, we have a size 6 ready to exchange. We wish you all the best if you are keeping the size 8.".

A size 6 doesn't adjust the sheer size of the bust/sleeve (either the dress is disproprtionate, or I am)! A size 6 doesn't change the fact my dress was promised to be with me in 3 weeks, a size 6 doesn't change the fact your customer service is disgusting. However, with the money you've now gained from me, a size 6 may very well fit my waist, as I can no longer afford to eat ha!

At the end of the day, it's been an expensive error of judgement on my part. I can only impart some wisdom, which I clearly lacked at the time, by informing others of their incompetence.

The girls who helped me pick out my dress were so helpful and lovely. They really made this experience easy and enjoyable. I would definitely recommend this shop. There is also a wide verity of dresses to try on which is always a plus!

The staff at fashionably yours were so patient and helpful while helping me find my dream wedding dress. I had been struggling to find something that I like but they have a massive range of dresses to try on and compare. So thankful for all of their help! Am planning on coming back here with my bridesmaids for their dresses!

The attention and services provided at fashionably yours were exceptional. The team helped me to find the wedding dress of my dreams, they were very patient and respectful all the time. The communication with the team was very warm, clear and professional. You will find a place where you can try a wide range of styles and the quality of the gowns offered is excellent.

You will be in good hands all the time. They gave me plenty of time to select and try on many dresses until I found my dream dress for my wedding. You will look amazing in your wedding day with the recommendations provided.

I had great experience shopping here, beautiful dresses with good price. My friend also ordered bridesmaid dresses here too and recommended me for my bridesmaid dresses! Recommend!

Beautiful store and big selection of gowns found the perfect dress to attend my friend's wedding! thank you

I made an online purchase three months before a wedding I was to be a bridesmaid in. I ordered the wrong size (my fault) so I submitted an exchange request the same day as it appeared they had the right size in stock. The exchange request was approved and I dropped the dress in store myself and they notified me it would be mailed to me due to being in the warehouse not in store. A MONTH AND A HALF LATER I haven't received my dress so I call them to enquire about it and they inform me they will look into it. An hour and a half later they email me a refund notification with no other communication! When I call them to question what the hell is going on they say they are sorry, that my dress isn't coming for the wedding I am meant to be in in three weeks. When I ask them to contact me the next day with the date they re expecting the delivery (still stupid hoping to get the dress on time) they don't call me back. So I chase them up again, to which they tell me that the girl who was dealing with my issue isn't working that day. Absolutely no sense of urgency or care at their month and a half failure to let me know it wasn't coming. DO NOT ORDER ANY DRESS WITH THIS STORE. I honestly don't know how any bride could trust them to have their dress to them on time or handle them with any measure of professional care after my experience. If I could give them no stars I would. As I type this I have an un-returned message to them on my fashionablyyours account and was meant to receive a phone call on the 18th of April - it's now the 24th.

BUYER BEWARE!!! WORST EXPERIENCE EVER!!! DO NOT SHOP HERE!!!!
We went in to the store to get measured for my bridesmaid dresses and the ladies were quite helpful and we decided to placd the order based on their recommendation for sizing.
However, instead of allowing us to come in try on the dresses, they posted the dresses out to my home address which I though was a little suspicious.
So basically one of the dresses did not fit, and needless to say they will NOT HELP YOU!!
First they said the bridesmaid had put on weight, so we had to send them her measurements. I happily complied and sent through her measurements. And GUESS WHAT?? The measurements were EXACTLY THE SAME!!!
And yet, they still would not organise an exchange!!!!!
Instead they want us to go into the store to get measured!!!!!!! If they had allowed us to go to the store to pick up the dresses and try them on in the first place (instead of posting them out!) we wouldnt have this problem.
DO NOT DEAL WITH THEM FOR BRIDESMAID DRESSES OR SPECIAL SIZING ORDERS!!! THEY WILL NOT HELP YOU IF THEY MAKE A MISTAKE AND ORDER YOU THE WRONG SIZE!!!!!
WORST EXPERIENCE EVER!!!! DO NOT SHOP HERE!!!!
RACHEL

Avoid this store to save yourself anger and diappointment. I was not able to return two SAMPLE dresses that cost me $888 altogether, 8 DAYS after purchasing!!!!!!!

I was charged $888 to have two SAMPLE DRESSES (used,damaged) sent to my home to trial. 7 days later I contacted them to clarify their non-existent returns policy regarding ''sample dresses". On day 8 I pleaded to return the dresses as they were unsuitable. They informed me they would NOT return them as they are more than 7 days late.

1 DAY LATE!!! With a used dress!!!

I think most reasonable, good-willed people would realise that this is greedy and inconsiderate. Very disappointing

For 3 bride mates gave us 20$ discount for each and in return asked full amount in front which we did. When the dresses arrived from overseas Linda sent a SMS and then we arranged to go there after two weeks to make dresses fit for us. When we called to make appointment , she said our tailor went to holiday for three weeks and when she is coming back it is almost 10 days before our wedding ceremony. The point is for each dress at least takes 2 weeks for tailor to make it ready , size and fit . So too late. Interesting things no one called on one sent a message to let us know. That is caused I totally gave up from bride mate position. Wouldn't recommend anyone to go to this shop. Very very week customer service.