I had a great experience with Fashion Chingu. I was positively surprised by the high quality of the clothes. As an Engene, I ordered Jungwon’s ‘Don’t Burn Our Future’ pullover and Jake’s fluffy jacket... See more
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Review summary
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Great onlineshop with lots of cute and cool products. Received the wrong size at first and the chatbot didn't understand the problem. But once connected to the very friendly customer service, the iss... See more
I love Fashion Chingu product so much! The apparel items are great quality and they have rare kpop merch that I haven't seen anywhere else. The support staff are rockstars and always respond in a time... See more
The quality of the clothing is fantastic, better than expected. I live in a small country far from the one where Fashion Chingu is located, but the clothes still arrives well-cared for and on time. I... See more
Company details
Written by the company
We're the #1 idol fashion shop - Get over 1500+ products which are looking similar to your favorite idol. Fashion Chingu is an e-commerce store founded in 2018 by a young couple who shared an interest in Kpop and Kdrama fashion but always struggled to find similar items to those worn by their favorite idols. Although styles worn by celebrities and generally easy to find, the average fan cannot afford to purchase such expensive designer items. And that's where Fashion Chingu comes in! Our store offers an incredible selection of styles inspired by Kpop idols and Kdrama characters, which can conveniently be browsed by clothing type, artist/group name, or title. Along with that, we also keep a close eye on current trends and maintain a dedicated blog that covers everything Korean fashion-related: from seasonal fads and timeless essentials to Kdrama styling deep-dives and Kpop conceptual fashion. Our team is made up of incredible young professionals spread across the globe who are incredibly passionate about our mission and how what we do truly brings joy to people's lives. The Fashion Chingu community is incredibly appreciative of the brand and they're the true driving force behind all our efforts! And as Korean culture reaches new global magnitudes, there are millions of more lives that we can touch by simply providing the best service we can.
Contact info
1 North Bridge Road #B1-35, High Street Centre, 179094, Singapore, Singapore
- +18568563268
- info@fashionchingu.com
- www.fashionchingu.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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My most recent experience was great!
My most recent experience was great - I ordered 3 items, but only 2 arrived. I emailed the team and had a very quick, helpful, accurate, honest response that my other item was in transit as well.
I have purchased from them a lot and will continue to do so. I am always surprised and impressed by the quality. I have purchased tops, and jewelry and they are always better than I expect.
August 19, 2024
Unprompted review
Amazing support
I had some trouble with my first order due to restocking issues with the product I bought, but the Fashion Chingu support team was more than ready to help me! They kept updating me on the status of my order and was a phenomenal help. I will continue to purchase from them in the future. Consider giving them a try!
August 6, 2024
Unprompted review
Delivered the item safely and on time.thank you
March 4, 2024
My wife loves your merchandise
My wife loves your merchandise. She approved of all the items, I have purchased from your company.
May 6, 2024
Ordered the brown lace up corset back…
Ordered the brown lace up corset back in February and told it would be shipped out when it was restocked. Four months later I never received a refund or the product I paid for. Avoid this company at costs a lot of items differ greatly on quality and the craftsmanship doesn't reflect the inflated price you pay. When you have an order of multiple items they will often not tell you about out of stock items before your order is shipped out. Overall just take your business elsewhere.
May 17, 2024
Unprompted review
Reply from Fashion Chingu
Hi Charlie,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding your order for the brown lace-up corset. We understand how frustrating it must have been to wait for several months without receiving your product or a refund.
Your feedback is incredibly valuable to us, and we take it seriously. We are currently investigating what went wrong with your order and will ensure that such issues are addressed promptly.
Regarding the out-of-stock items and the quality concerns, we are working on improving our inventory management and quality control processes to prevent these issues from recurring in the future.
To resolve this matter, our support team will get in touch with you soon. We truly appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.
All the best and have a nice day!
Your Fashion Chingu Team
Just amazing!
Fashion Chingu has supplied me with so many beautiful clothes while never once messing up my order they are amazing and I love buying my favorite idol clothes from them!
April 17, 2024
Unprompted review
Amazing!
Overall, amazing! The package arrived fast (I ordered on March 25, and it arrived on April 4). I ordered Blue Ripped Jeans from J-Hope and a Hoodie from Hyunjin. Everything came in the right colors and sizes, there is no need to return anything. The clothes feel good and high-quality. I don't know how they did that, but the sizes are perfect! They're not too small and not too big, just perfect! I don't know what's about some of those bad reviews. I had an amazing experience and I would 100% recommend it.
April 4, 2024
Unprompted review
Delivered and looks awesome!
March 4, 2024
My daughter found this website for…
My daughter found this website for clothes that are just like her k-pop idols. I was a bit sceptical about the quality and whether the clothes would arrive but I've been blown away with everything about this online store. My daughter is over the moon to be able to dress like her idols Newjeans and I'm happy with the service you guys offer, keep doing what you do. I highly recommend this store for speed of delivery, communication and quality of goods. Thank you, she's saving up for more clothes.
March 14, 2024
Unprompted review
Very good
I have recently ordered on Fashion chingu. There was an item missing. The problem was solved quickly.
I've just received it. Thanks a lot.
February 3, 2024
Everything was right on time and it’s great service highly recommend buying from fashion chingu
Great service and excellent shipping everything was here right on time
February 2, 2024
Excellent shopping experience
Excellent shopping experience. Wonderful products, speedy shipping, knowledgeable information.
February 3, 2024
I will not order again from this…
I will not order again from this website. I ordered 4 items and 3 of them were not the same as shown on the website. One was too small, the other one was bad quality and also too small and one even came in the wrong color and in very bad quality... You can't really send the items back because you have to pay the shipping to China which costs very much from my country so it isn't worth it. At least the costumer service is nice and I got a credit store refund for one item. I also got nearly the whole price refunded for another one. But I would say ordering wasn't rlly worth it bc now I have 2 items I don't wanna wear and I can't send them back bc it's too expensive. Although many products seem nice I would not recommend ordering, because the quality seems to differ very much and some prices really aren't appropriate. I also saw many positive reviews so some people may get a good product but I still would advise against ordering from this platform because it seems to be a little bit of a gamble if your product is gonna be good or not.
February 2, 2024
Unprompted review
Reply from Fashion Chingu
Hi Salome,
We are so sorry for the inconvenience. We thank you for leaving us feedback. As much as we would like to give you free shipping for the return, we cannot do so now. It's not possible for us to offer free returns when we are shipping at the same time nearly worldwide. We are aware of this issue and we plan to improve our return services in the future so we hope for your understanding till then. We will continue to provide our customers with the best service that we can.
We appreciate your consideration while we review the situation and strive to make future return services better. We'll keep providing the highest standard of service to our valued customers.
In regards to the quality, we apologize for not meeting your full expectations. Please know that this is not what we wanted you to experience. To prevent this from happening, our team conducts thorough quality checks before shipping out any order. Since you shared that you were able to get in touch with our customer service already, if not done yet, we would like to get more information on the concerns you have found with the products you received. If possible, sharing some pictures would also provide us with more details of the situation.
Our support team will get in touch with you to clear up the situation one time in case you still have questions. We look forward to your cooperation and response.
All the best and have a nice day!
Your Fashion Chingu Team
Cutest thing I own!!
Came within a decent time! The material is buttery soft! Cutest purchase I’ve made in my life
January 4, 2024
DON’T TRUST THE REVIEWS!!
The $100+ dress I ordered was cheap and low quality. The material looked nothing like the images and the stitching was stringy and half-done. It also didn’t have shorts like the images suggested which was really misleading. When I left a bad review, they took it down and instead, opened an inquiry demanding proof and an explanation(???) meaning THEY WILL NOT PUBLISH BAD REVIEWS! What a scam!
January 13, 2024
Unprompted review
Reply from Fashion Chingu
Hello Aileen,
We have received the review on our store already and have responded to the review as well as have reached out to you to assist you with your concern. We are sorry for the bad experience you have made with the dress. We are taking this feedback seriously and will take this into consideration to adjust our assortment accordingly. We still have an open support ticket with you, where we are asking for a picture of the product as you are claiming it is nothing like the product. Please understand that we need some kind of proof that the items is indeed not to what the picture is. While we just wanted to assist you, you somehow understood that we are unpublishing reviews and have threaten us to leave everywhere bad reviews. However, up until today the product review is still online on our website and available to read with our response below it. For quality defects or cases where products are indeed not as advertised we have a very customer-oriented solution where I believe we would have came to a satisfactory solution. It is frustrating, that you opted now for this way, leaving us hanging not being able to solve your concern.
Sorry again for this experience, we wish you all the best,
Your Fashion Chingu Team
Wrong at every step
The skirt arrived after 2 months, unfinished without the hem and wrong colour and size, I had to dispute the company for refund. One of the worst shopping experiences I had in my life.
December 5, 2023
Reply from Fashion Chingu
Dear Agata,
We apologize for not meeting your full expectations and for the delay in your order's shipment. Please know that this is not what we wanted you to experience. To prevent this from happening, our team conducts thorough quality checks before shipping out any order but unfortunately, we missed the concern with the skirt. After this, we have thoroughly re-instructed our team to do quality checking very keenly.
Based on our policy, our team did immediately offer you a replacement after you reached out to us. Unfortunately, it did not work out. Nonetheless, in the end, we have issued a full refund of your order. Apologies again for the inconvenience you experienced.
All the best and have a nice day!
Your Fashion Chingu Team
Everything arrived on time and I had no…
Everything arrived on time and I had no problems at all
December 3, 2023
Great website and very user friendly
Great website and very user friendly! A lot of choices and very good price.
December 5, 2023
An item I ordered couldn’t be sourced…
An item I ordered couldn’t be sourced so Chingu credited my account swiftly. Gave me time to choose another gift in time for Christmas. Excellent customer service.
December 5, 2023
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