Fashion Chingu Reviews 

1,211
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the fantastic quality of the apparel, noting that the clothing items are well-made, very comfortable, and match the online descriptions perfectly. Consumers frequently mention that the customer service team is exceptionally responsive, friendly, and helpful when addressing order questions or fixing unexpected issues. Though some customers noted issues with extended shipping delays, long wait times, and occasional damage to delivery packages experienced during international transit. Some people also experienced occasional sizing discrepancies or defective items, though support teams usually worked hard to resolve these matters satisfactorily.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the apparel is well-made, comfortable,... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with items like t-shirts, hoodies,... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. Many consumers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Customer service

Users describe positive interactions with customer_service, highlighting that staff members are helpful and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience with Fashion Chingu. I was positively surprised by the high quality of the clothes. As an Engene, I ordered Jungwon’s ‘Don’t Burn Our Future’ pullover and Jake’s fluffy jacket... See more

Rated 4 out of 5 stars

Great onlineshop with lots of cute and cool products. Received the wrong size at first and the chatbot didn't understand the problem. But once connected to the very friendly customer service, the iss... See more

Rated 5 out of 5 stars

I love Fashion Chingu product so much! The apparel items are great quality and they have rare kpop merch that I haven't seen anywhere else. The support staff are rockstars and always respond in a time... See more

Rated 5 out of 5 stars

The quality of the clothing is fantastic, better than expected. I live in a small country far from the one where Fashion Chingu is located, but the clothes still arrives well-cared for and on time. I... See more


Company details

  1. Clothing Store

Written by the company

We're the #1 idol fashion shop - Get over 1500+ products which are looking similar to your favorite idol. Fashion Chingu is an e-commerce store founded in 2018 by a young couple who shared an interest in Kpop and Kdrama fashion but always struggled to find similar items to those worn by their favorite idols. Although styles worn by celebrities and generally easy to find, the average fan cannot afford to purchase such expensive designer items. And that's where Fashion Chingu comes in! Our store offers an incredible selection of styles inspired by Kpop idols and Kdrama characters, which can conveniently be browsed by clothing type, artist/group name, or title. Along with that, we also keep a close eye on current trends and maintain a dedicated blog that covers everything Korean fashion-related: from seasonal fads and timeless essentials to Kdrama styling deep-dives and Kpop conceptual fashion. Our team is made up of incredible young professionals spread across the globe who are incredibly passionate about our mission and how what we do truly brings joy to people's lives. The Fashion Chingu community is incredibly appreciative of the brand and they're the true driving force behind all our efforts! And as Korean culture reaches new global magnitudes, there are millions of more lives that we can touch by simply providing the best service we can.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,211)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Review

I recieved my parcels without much complications. In general the products looked at what the website promised.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience! Products look exactly like the pictures!

I’m really happy with my first order from Fashion Chingu! The clothes are exactly as pictured, and the quality is better than I expected for the price.

Shipping took a bit of time (as expected with international orders), but I knew that going in, and they kept me updated throughout, which was nice. The customer service team is super friendly and quick to respond, which made the whole experience even better.

Overall, a great place to shop if you’re into K-pop fashion. I’ll definitely be back for more!

November 8, 2024
Unprompted review
Rated 3 out of 5 stars

From bad to good

The first oudere I placed was canceled later they said they would send it over to me and then I got an email saying it was out of stock. After a lot of emails I got my money back and when I orders something else everything went smoothly.

December 11, 2024
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hey Elze,

Thank you for sharing your concern with us. We're taking this seriously and trying to improve on every aspect of our business. We're happy to hear that the next order turned out to be smoothly. I hope we can welcome you once more on Fashion Chingu :)

Best wishes,
Your Fashion Chingu Team

Rated 5 out of 5 stars

I love this shirt

I love this shirt, it looks exactly like the pictures. The material is quite thin but not too thin, the hood is not too small for my kinda big head. The drawstrings are too long for my taste but it's okay

December 4, 2024
Rated 5 out of 5 stars

Service you can trust

I have received one incorrect order of out three; they did everything to get me the correct item; without delay. Did not even ask me return the incorrect item.

SERVICE YOU CAN TRUST 100%

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Lyann was very helpful in making sure I…

Lyann was very helpful in making sure I was taken care of. Lyann asked me for what they needed which I appreciated since a lot of people don’t and that was what made finding my issue resolved faster. Thank you so much for helping you are truly amazing.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

The delivery time was unexpected fast

The delivery time was unexpected fast, especially considering it had to go all the way to Germany. The clothing is high quality, great fit and the price to quality ratio was not disappointing!

October 7, 2024
Rated 5 out of 5 stars

I was a little scary about your company…

I was a little scary about your company but my granddaughter wanted some of your clothes so I said ok I’ll order them from your website!!! I was very impressed with your products!!! I would totally recommend your website!!! And my granddaughter loves your clothes!!! Just order one size larger than you wear!!! ❤️

October 6, 2024
Fashion Chingu logo

Reply from Fashion Chingu

Hey Karen,

Thank you so much for giving us a a try and super happy to hear that you had a pleasant experience. Happy to welcome you once more anytime 😊

Your Fashion Chingu Team

Rated 1 out of 5 stars

Packet never came, don't want to refund my money

I saw this website got prefer by one of the famous TikTok er. Saw all the positive in here and decide to purchase. My packet never came I been emailed back and forth with them more than 20 emails but still got the same answer, no solution no refund. Buy at your own risk.

September 16, 2024
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hey Linh,

Super sorry to hear about this bad experience. I know it is been a little while since you're waiting on your package, but it seems that it got lost and in those cases, we are waiting a little while before we're sending the package out once more, to be assured that it is not popping up somewhere after a week or so. This happens very rarely, but in the process of shipping items over half of the globe unfortunately sometimes delivery services are losing a parcel. It's a very unfortunate situation for us as well. Rest assured we will do everything to get you the parcel or you're getting a full refund, there is absolutely no doubt about that.

Again, very sorry about this incident and that you had to wait longer than anticipated. We're staying in touch with you via Email.

Wishing you all the best,
Your Fashion Chingu Team

Rated 5 out of 5 stars

I loved the shirt i got

I loved the shirt i got. Its good material, was affordable, and the arrival was successful. At first, i was a bit skeptical about the website because alot of websites ive experienced buying from, scammed me. But im so glad that this company offers what i like at a good price, while being safe to buy from. Thank you so much for my shirt and outcome🩷

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Best K-Pop fashion shop

Fashion Chingu has truly very nice products to choose from, their communication is great, and they respond almost immediately to your questions about your order or about the items.
I have received my first purchased goods and I am very happy with them.
You can also have free shipping when ordering for a reasonable amount of money, which makes the experience even better.
Highly recommended shop for all K-Pop fans and not.

September 7, 2024
Unprompted review

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