Fast Growing Trees Reviews 3,454

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,138 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the plants received, often noting they arrive healthy and well-packaged, ready to thrive. Reviewers frequently highlight the helpfulness and efficiency of customer service in resolving issues, assisting with orders, and providing replacements. The selection of plants, including exotic varieties, is also a positive point for many. However, some people were dissatisfied with the product quality, citing issues like plants arriving damaged, diseased, or significantly smaller than advertised. Delivery service is another area of concern, with some customers experiencing long shipping times, damaged packaging, and delayed or incorrect orders. There are also reports of inconsistent customer service experiences, with some finding it unhelpful or unresponsive, particularly when dealing with plant mortality or order problems.

What people talk about most

Product

Consumers find product quality to be ambiguous. While some reviewers praise the healthy, well-packaged plants... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers received healthy,... See more

Order

Users describe ambiguous interactions with order. While some customers report positive experiences, such as... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express significant... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers express frustration with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I spent $500 per tree and I got poor quality for the price I paid. The trees are barely 5 feet tall, some almost six, very slim and poor quality. Even if the shipping caused some damage, the price for... See more

Company replied

Rated 3 out of 5 stars

I ordered 2 trees one came in perfect condition the second one all the leaves were drooping. I took pictures and sent them to customer service. I was told it was in shock. Why must I wait 2-3 weeks... See more

Company replied

Rated 4 out of 5 stars

I have a placed a couple of orders and have had overall good results. The only exception is holly that I ordered/planted last fall, which all died over the winter. I think that winter in my region is... See more

Company replied

Rated 4 out of 5 stars

Overall, I am satisfied with my experience with Fast Growing Trees. We ordered several fruit trees and a grape vine. I do feel like packaging could be better with shipping as we did have 2 trees that... See more

Company replied


Company details

  1. Plant Nursery

Written by the company

Thanks for stopping by! We're Fast Growing Trees, and we're America's #1 online nursery. We started selling trees in our backyard in 2005, and we still do (only now, our backyard is nearly 100 acres). We pioneered the concept of farm-to-backyard plants, and made it possible to grow happier, healthier and easier than the garden center or big box store. What sets us apart? We’re as close to the farm as it gets. Our plants are sourced from the best growers across the country, cared for by our in-house Plant Experts and shipped straight to your yard. This means you're shopping straight from the source and guaranteed (yes, we guarantee them!) fresh, thriving plants. Forget the leftovers—with us, you get first dibs on the biggest, freshest selection of privacy trees, shrubs, shade trees, fruits, flowering trees, house plants, perennials, tropicals and more, all from the comfort of your home.


Contact info

3.2

Average

TrustScore 3 out of 5

3K reviews

5-star
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1-star

Replied to 38% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I ordered a tree

I ordered a tree, and FINALLY, after 3 weeks....when it never showed up...they either lied or made up an excuse that it could not be shipped to my state. Why could they not say this BEFORE THEY TOOK MY MONEY!
SUCH BAD COMMUNICATION AND I WILL NEVER ORDER ANYTHING FROM THEM

March 3, 2026
Unprompted review
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Reply from Fast Growing Trees

We understand your frustration and apologize for the inconvenience. Our support team has reached out to you by email. Kindly respond so we can further assist.

Rated 5 out of 5 stars

CAMAZING!ame on time

Came on time, packed well, healthy trees!

March 18, 2026
Unprompted review
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Reply from Fast Growing Trees

We’re glad to hear your order arrived safely and on time. Thank you for your support!

Rated 5 out of 5 stars

Current and future Fast Growing Trees customer.

I’ve ordered from Fast Growing Trees several times over the past few years. Hands down, best customer service! They’ve always been incredibly responsive to any challenges I’ve had, they’ve even taken the time to be on a call with me to help examine the health of a planted tree. They were even accommodating when I changed my mind on an order I made a few days prior, no challenging, no negotiating, they just asked me what I wanted to do, and they supported it. Great company, great selection of trees and shrubs, Highly recommend!

March 18, 2026
Unprompted review
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Reply from Fast Growing Trees

We’re so glad our team has been able to assist you every step of the way. Your recommendation means a lot to us. Thanks a lot!

Rated 1 out of 5 stars

If Temu started a tree company…

If Temu started a tree company...Everything has died and arrived much smaller than expected. Not very far from saplings or new sprouts. The delivery didn't help with most of the dirt and leaves left in the box (not Fast Trees issue - as much) The "this way up" only sticker was face down each time my order arrived. All have died as of 11/2025

August 25, 2025
Unprompted review
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Reply from Fast Growing Trees

We regret the frustration this has caused. A member of our support team has contacted you by email. Kindly reply so we can better understand and assist.

Rated 2 out of 5 stars

Received 2 (what should have been) cold…

Received 2 (what should have been) cold hardy avocado trees from “Fast Dying Trees” . The avocado trees I received were not suited to my growing zone(Their words). As a result both the trees died. I was not able to order a specific variety. If you’re doing business with these folks be careful what you order. Don’t place an order for items where it is not clear what you’re buying. You will get screwed. They did provide me with a store “only” credit but the cold hardy avocado trees I wanted are currently not available. Choose a better company like Stark Brothers or even your local Walmart. You will pay less and get what you order.

February 2, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for bringing this to our attention. We apologize for the disappointment with your order. A member of our team has already reached out via email and is available to help resolve this for you.

Rated 5 out of 5 stars

I received 12 trees in excellent…

I received 12 trees in excellent condition. After I planted them, 6 of them died in a short amount of time. I called their customer service support, and I was actually able to speak to a real person. The person was very helpful, and was able to help me get the warranty started. Dealing with them was very stress free, and easy. They stood behind their warranty, and didn’t give me a hard time at all. It is such a pleasure doing business with an honest company, because it’s a rare thing nowadays.

March 14, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for your kind words! We’re sorry some of your trees didn’t make it, but we’re glad our team could assist you quickly and make the process stress-free.

Rated 4 out of 5 stars

Minor hiccups, well handled

I ordered two trees and they were delivered promptly and in great condition. One was however shorter than what I ordered so I requested the refund for the price difference between the two hight tiers. I was at first sent to the website to submit a claim, but was unable to do it because the website didn't allow me to upload photos which were required for the claim. I responded to the email, and received my refund a few days later. It's not perfect, but they're trying. The trees have been in the ground for a couple of weeks now and are getting leaves and looking really healthy.

March 11, 2026
Unprompted review
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Reply from Fast Growing Trees

We appreciate your feedback. While there was a small hiccup, we’re happy we could make it right and that your trees are thriving!

Rated 5 out of 5 stars

Alive and Thrive! No JOKE!

We had a 100+ year cold snap and all 3 of my new palms didn't make it.
Fast growing trees stood behind their 1 year alive and thrive guarantee! They didn't try to pull any "Act of God" garbage to get out of their promise. I'll definatly reccomend and keep doing business with this great company!

March 3, 2026
Unprompted review
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Reply from Fast Growing Trees

We’re grateful for your feedback! Standing behind our plants is important to us, and we’re glad we could assist after the cold snap.

Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. When I called about an order being 2 weeks late the refused to refund and said they would send out a replacment. Guess what that never showed up either. Still fighting for a refund.

March 15, 2026
Unprompted review
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Reply from Fast Growing Trees

We understand your frustration and apologize for the inconvenience caused. Our records show that this matter has been resolved. Please let us know if there’s anything else we can assist you with.

Rated 2 out of 5 stars

Do not buy the warranty

Do not purchase the additional warranty. I did only to find like most warranties the exclusions cover just about any way the tree could die. Mine snapped in half 4 months after planting. $216 plus the warranty. They covered nothing and offered me a coupon to buy more of their products.

March 15, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for bringing this to our attention. A member of our team has already reached out. Please respond to the message so we can better assist you.

Rated 5 out of 5 stars

Ordered these two bushes received them…

Ordered these two bushes received them very fast was all polite when I emailed everybody couldn’t ask for anything better thank you so much. My trees look perfect.

March 14, 2026
Unprompted review
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Reply from Fast Growing Trees

We’re thrilled to hear you had a great experience. Fast delivery and healthy plants are always our goal. Thank you for your review!

Rated 5 out of 5 stars

Their customer service is getting much…

Their customer service is getting much better these days since partnering with AI.

March 13, 2026
Unprompted review
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Reply from Fast Growing Trees

We appreciate your review. Our goal is always to improve the support experience, and we’re happy to hear it’s been helpful.

Rated 1 out of 5 stars

I spent average of $40 on each plant and they are very tiny and not healthy.

I spent average of $40 on each plant, and most of the plants were very tiny and not healthy. Contacted the people and they don't care about my frustration on receiving the plants.

February 27, 2026
Unprompted review
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Reply from Fast Growing Trees

We regret that your plants did not meet expectations. A member of our support team has reached out to you by email. Kindly respond so we can further review and assist.

Rated 1 out of 5 stars

Will never purchase from them again

During 2024 and 2025 we purchased 23 plants/trees from fastgrowingtrees.com. Of those, about 8 arrived half dead and we were advised to plant and see if they improved. They all died. As of this date 14 of the plants are dead, 8 are still alive, and one is questionable. Very disappointed in their products, especially given the expensive prices. Have gotten better plants for a fraction of the price at Home Depot! As far as their Alive/Thrive Guarantee, well good luck. The hoops you have to jump through to get that process done is impossible, especially when you have so many plants that have died. I will stick to local.

March 13, 2026
Unprompted review
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Reply from Fast Growing Trees

We’re sorry to hear about your experience. We did request additional information to better assist but did not receive a response. Please contact us at support@fastgrowingtrees.com or call (800) 973-8959 so we can review this further and help.

Rated 5 out of 5 stars

The care and dedication The Growers had…

The care and dedication The Growers had for the plant I received! In my book they went above and beyond to make sure my plan was nice and healthy. The plant came dormant because it was winter time and the packaging was super exceptional! Within a week or two after unboxing in East Texas the weather turn to Spring Time quickly and the tree looks like it's been full of leaves for a while lol. Couldn't have asked for a better looking specimen!

March 13, 2026
Unprompted review
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Reply from Fast Growing Trees

We’re so glad you’re happy with your tree! It’s always exciting to see them wake up and leaf out once the weather warms up.

Rated 1 out of 5 stars

Received my Merlow Redbud Tree about 2…

Received my Merlow Redbud Tree about 2 weeks ago and planted it. It was kind of spindly but figured it would grow out in a year ir two.
A few days later, saw white hanging wormlike things sticking out of the trunk and stems. I sprayed it with Neem Oil, but after watching it for a week noticed more and more of these things were pushing their way out of the poor tree. It is infested with what I think is scale, but couldn’t even get them to verify what it was I sent them pictures and got disconnected. I called back and insisted a Manager contact me as I have now had to treat all my trees with an systemic insecticide in hopes they won’t all be affected. Horrible experience, I certainly don’t want a replacement tree, can you imagine doing that and bringing more destruction to my gardens ? Will never order from this company again and recommend anyone considering it to think twice. Update : I have been told my money will be refunded by Fast Growing Trees and that their Professional Growers will check their remaining inventory. I hope this has not happened to other people.

March 4, 2026
Unprompted review
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Reply from Fast Growing Trees

We deeply apologize for the experience you’ve had with your Merlow Redbud tree. It’s never our intention to provide anything less than the best quality, and we completely understand your disappointment. We appreciate your patience while we worked to resolve the issue and hope this situation can be fully addressed.

Rated 5 out of 5 stars

Excellent customer service from ordering to delivery.

Excellent customer service from ordering to delivery. Very healthy large Cyprus plants that were well cared for before shipping and were delivered with care. We will always be grateful and remain loyal customers.
Thank you
FAST GROWING TREES.

March 11, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for sharing your positive experience! We’re delighted your Cyprus plants arrived in great condition.

Rated 5 out of 5 stars

customer support was great after the sale

initially, I was shipped the wrong variety of peach trees, which I planted in October but I could not tell the variety was wrong until the following March when they bloomed and we could then tell they were not red Baron peaches but another variety.
They immediately sent me the correct trees after communicating with them and showing the pictures of the blooms
Excellent customer support experience

March 9, 2026
Unprompted review
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Reply from Fast Growing Trees

Thanks for giving us a chance to make it right! Always feel free to get in touch if you need any help.

Rated 5 out of 5 stars

Fun Experience!

Elvis was my customer care representative and he was wonderful! He took his time to help me figure out what would grow in my area and what I wanted in the plants and trees. He gave me discounts, warranty and what fun to talk to! Elvis really seems to know the nursery.
Thank you Elvis, I can't wait to begin planting!

March 3, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for your kind words, Renee! We'll surely pass this to Elvis!

Rated 1 out of 5 stars

Was delivered a nearly dead tree which…

Was delivered a nearly dead tree which did not bounce back. Within 10 weeks it was completely dead. 12!!! emails back and forth, multiple times promising me refunds but never happened. Offering me a smaller version of the same tree. No thank you. Awful Dont waste your money.

December 12, 2025
Unprompted review
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Reply from Fast Growing Trees

We regret the frustration this has caused. Our support team has contacted you directly by email. Kindly reply so we can work toward resolving this for you.

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