Fast Growing Trees Reviews 3,454

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,138 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the plants received, often noting they arrive healthy and well-packaged, ready to thrive. Reviewers frequently highlight the helpfulness and efficiency of customer service in resolving issues, assisting with orders, and providing replacements. The selection of plants, including exotic varieties, is also a positive point for many. However, some people were dissatisfied with the product quality, citing issues like plants arriving damaged, diseased, or significantly smaller than advertised. Delivery service is another area of concern, with some customers experiencing long shipping times, damaged packaging, and delayed or incorrect orders. There are also reports of inconsistent customer service experiences, with some finding it unhelpful or unresponsive, particularly when dealing with plant mortality or order problems.

What people talk about most

Product

Consumers find product quality to be ambiguous. While some reviewers praise the healthy, well-packaged plants... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers received healthy,... See more

Order

Users describe ambiguous interactions with order. While some customers report positive experiences, such as... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express significant... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers express frustration with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I spent $500 per tree and I got poor quality for the price I paid. The trees are barely 5 feet tall, some almost six, very slim and poor quality. Even if the shipping caused some damage, the price for... See more

Company replied

Rated 3 out of 5 stars

I ordered 2 trees one came in perfect condition the second one all the leaves were drooping. I took pictures and sent them to customer service. I was told it was in shock. Why must I wait 2-3 weeks... See more

Company replied

Rated 4 out of 5 stars

I have a placed a couple of orders and have had overall good results. The only exception is holly that I ordered/planted last fall, which all died over the winter. I think that winter in my region is... See more

Company replied

Rated 4 out of 5 stars

Overall, I am satisfied with my experience with Fast Growing Trees. We ordered several fruit trees and a grape vine. I do feel like packaging could be better with shipping as we did have 2 trees that... See more

Company replied


Company details

  1. Plant Nursery

Written by the company

Thanks for stopping by! We're Fast Growing Trees, and we're America's #1 online nursery. We started selling trees in our backyard in 2005, and we still do (only now, our backyard is nearly 100 acres). We pioneered the concept of farm-to-backyard plants, and made it possible to grow happier, healthier and easier than the garden center or big box store. What sets us apart? We’re as close to the farm as it gets. Our plants are sourced from the best growers across the country, cared for by our in-house Plant Experts and shipped straight to your yard. This means you're shopping straight from the source and guaranteed (yes, we guarantee them!) fresh, thriving plants. Forget the leftovers—with us, you get first dibs on the biggest, freshest selection of privacy trees, shrubs, shade trees, fruits, flowering trees, house plants, perennials, tropicals and more, all from the comfort of your home.


Contact info

3.2

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 38% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Wrong order sent do not deal with this company.

Ordered 3 trees only one was the one was the correct tree, the other 2 were completely different. The company did not respond to my complaint.

March 4, 2026
Unprompted review
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Reply from Fast Growing Trees

We’re very sorry for this experience. It seems we haven’t received your email, please reach out to support@fastgrowingtrees.com
or (800) 973-8959 and we’ll take care of it.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Tree came with 1/3 the leaves cut up…

Tree came with 1/3 the leaves cut up because of prior damage , they said that’s normal … won’t be using them again !!

March 26, 2026
Unprompted review
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Reply from Fast Growing Trees

We’re truly sorry this was your experience. That’s not what we want for our customers. Please reach out to us at support@fastgrowingtrees.com or (800) 973-8959 so we can make this right.

Rated 5 out of 5 stars

A very economically priced hybrid tree

A very economically priced hybrid tree, which arrived in a very compact shipping box. The tree was very full, and easy to transplant.

March 20, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for the kind words! Sounds like your tree got off to a great start.

Rated 5 out of 5 stars

They have a great selection of trees

They have a great selection of trees. I gather acorns and nuts and grow my own trees. I specialize in nut trees like Walnut, White oaks, Hickory and Buckeye trees.

March 25, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for your kind words, Jay! Looking forward to seeing you again soon!

Rated 2 out of 5 stars

Trees not growing.

My tree have not grown in over two years.

March 25, 2025
Unprompted review
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Reply from Fast Growing Trees

We're sorry to hear that, Michael! We'll be happy to help you troubleshoot the issue/s with your trees. Please email us at support@fastgrowingtrees.com or call (800) 973-8959.

Rated 1 out of 5 stars

i HAVE SPENT OVER $4,000 IN A YEAR ON…

i HAVE SPENT OVER $4,000 IN A YEAR ON TREES FROM THIS COMPANY, A TOTAL OF OVER 40 TREES. TO DATE OVER 50% HAVE DIED DUE TO POOR SHIPPING METHODS OR SHIPPING IN TO HOT CONDITIONS, TO THEIR CREDIT THEY DO HONOR THEIR WARRANTY BUT CHARGE FEES FOR REPLACEMENTS. DONT WASTE YOU MONEY OR TIME FIND YOUR LOCAL GARDEN CENTER AND GIVE THME SOME LOVE.

March 25, 2026
Unprompted review
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Reply from Fast Growing Trees

We're sorry to hear about your concern. Upon checking here, we saw that our customer support team responded to you via email last March 11. Kindly check your SPAM/ Junk folder and respond to the same thread so we can better assist you.

Rated 5 out of 5 stars

Great Trees

I have ordered seven trees from Fast Growing Trees. All of them have arrived in good condition. I planted them with 24 hours of arrival and they are all doing extremely well. I have ordered from other nurseries and not had the same success with the trees.

March 25, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for your continued support! We're so glad to hear your trees arrived healthy and are thriving.

Rated 1 out of 5 stars

Tree in poor condition from the start, warranty useless

Tree that arrived was 5ft tall as described but had a trunk about the width of my pinky and was not anything like the photo. Looked like more of a vine than a tree. After a few months all the leaves fell off. Fast growing trees refused to honor the warranty.

October 25, 2025
Unprompted review
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Reply from Fast Growing Trees

We’re very sorry to hear this and understand your frustration. We did request more information to help but didn’t hear back. Please reach out to us again at support@fastgrowingtrees.com or (800) 973-8959 so we can assist.

Rated 1 out of 5 stars

Absolute garbage corporate company

Absolute garbage corporate company, who doesn’t really care about anything, but the bottom line of their two large companies that own them. These are not horticulturalist. These are not growers they take plant material that growers have produced, refuse to pay for it due to ‘quality concern’ sell it to other people rob growers!!!!! Evil, corporate, thieves!!!!!

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and great…

Great customer service and great products, they definitely honor their word on the Warranty.

March 23, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for sharing your experience. It means a lot to know our customer service and warranty met your expectations!

Rated 5 out of 5 stars

Great Warranty service and response

Great Warranty service and response. This is the only company I have ever known that on their warranty on trees and shrubs most of the local guys won’t and if you want to pay three times the cost they will. But fast growing trees has great prices and a fantastic warranty included with every purchase.

March 22, 2026
Unprompted review
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Reply from Fast Growing Trees

We’re grateful for your support! Standing behind our products is a top priority, and we’re happy we could assist you.

Rated 5 out of 5 stars

Plants look great

Plants look great, and they let me know about weather delays and kept me informed as to when my plants would arrive. They are legit.

March 22, 2026
Unprompted review
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Reply from Fast Growing Trees

We appreciate your feedback! Clear communication and healthy plants are what we strive for every day.

Rated 5 out of 5 stars

My entire experience was fantastic!

My entire experience was fantastic. From the time I ordered my 2 star jasmine trees to the day they were delivered I have been very pleased. They arrived in great shape and I quickly unpacked them and planted them in containers on my patio. They started blooming the second day. I am in Love!

March 18, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for sharing your experience. We’re thrilled everything went smoothly!

Rated 1 out of 5 stars

I highly advise against ordering frDeceptive Practices, Damaged Plants, and Copy-Paste Customer Serviceom…

I highly advise against ordering from Fast Growing Trees. I purchased a Fiddle Leaf Fig—a plant bought specifically for its beautiful foliage—and it arrived in absolutely abysmal condition. There was not a single healthy leaf on the entire tree. The leaves were severely torn, punctured, covered in heavy brown spots, and two were completely snapped off inside the shipping box.

Instead of taking accountability, their customer service relies on stall tactics and copy-pasted scripts. When I sent clear photos of the extensive physical damage, they initially brushed it off as merely "cosmetic." When I pushed back, a representative named Shannen sent a generic template telling me my tropical evergreen was just "coming out of dormancy," looking "twiggy," and that I needed to wait 30 days for it to "bounce back."

Anyone who knows anything about plants knows that a tropical Fiddle Leaf Fig does not go into winter dormancy, and more importantly, physically torn and broken leaves do not magically stitch themselves back together after 30 days.

This company is perfectly happy to take your money for a premium plant, ship you a damaged, ruined tree, and then use automated-sounding support to avoid issuing a proper refund or replacement. Save your money, avoid the headache!

March 22, 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Hi, we understand your concerns and regret this experience. Our support team has reached out to you directly. Kindly respond so we can further review and assist.

Rated 5 out of 5 stars

My plants arrived in great shape

My plants arrived in great shape. Good communication! I will order from them again!

March 21, 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

We appreciate your feedback! It’s great to hear everything arrived healthy and that you had a positive experience.

Rated 5 out of 5 stars

I have had nothing but good experiences…

I have had nothing but good experiences overall. The only negative issue i has was one tree not making it which they replaced with a larger one which was great! My and I have ordered several trees and bushes with great experiences overall.

March 19, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for sharing your experience! We’re happy to hear everything has gone well and that you’re enjoying your trees and bushes.

Rated 5 out of 5 stars

THE BEST OUT OF THE REST LITERALLY

Excellent service and my cherry blossom came in damaged BUT THEY MADE IT RIGHT AND LOVE THEM AND VERY COMPETITIVE

March 18, 2026
Unprompted review
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Reply from Fast Growing Trees

Thank you for your amazing feedback! We’re glad we could make things right and that you’re happy with your cherry blossom.

Rated 5 out of 5 stars

I had a Persimmon tree die

I had a Persimmon tree die and applied for the guarantee and was refunded. I then bought, with the help of the support person, 2 apple trees. I was given great prices and I am waiting for them to be delivered. I am very happy. I also bought 18 Thuga green giants. 2 did not survive the first winter, the company replaced them. They are in their 3rd year now and look great .

March 18, 2026
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

Thank you for your continued support. We’re glad we could assist you through the process and that your trees are now thriving.

Rated 1 out of 5 stars

Sent a dead plant - no help

They sent me a dead plant and refused to help. I have continued to water it and it has continued to prove it was delivered dead.

November 20, 2025
Unprompted review
Fast Growing Trees logo

Reply from Fast Growing Trees

We’re sorry to hear about your experience. We did request additional information to better assist but did not receive a response. Please reach out to us so we can review this further.

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