Fastlane Paint & Body Ltd Reviews 77

5* goes to Salih and to the team that done the job. Pleasure to deal with, kept me updated at all times and fulfilled all promises, made the whole process so easy, and smooth. After having a bad experience with Mercedes in Lakeside, I am very impressed with the services I received here through Mercedes Loughton. The job itself has been done to a high standard, much better than we expected. Thanks Sal 👍🏻

My car was sent to this body shop by my insurance company. Overall, their service seemed good — the repair work itself was fine, and the staff were professional during the process.

However, after I got my car back, I noticed some glue marks on the paintwork that weren’t there before the repair. Unfortunately, I didn’t notice them at the time of delivery because the glue is translucent and only became visible when the car got dirty.

I contacted the shop and spoke with a staff member named Hadrian, who said he would look into it and get back to me. He never did. I followed up with an email — no response. I then contacted my insurance company, and only after that did the shop reach out, saying they would send someone to inspect it. That never happened either.

I contacted the insurance again, and they said the body shop would get in touch. It’s been a while now, and I still haven’t heard from them. I'm left with a car that has glue marks and no resolution in sight.

It’s a shame because the service could have been great — but the lack of follow-up and accountability really let them down. They had a chance to fix a small issue and maintain a good impression but chose not to.

Fastlane have been excellent in all they have done for me, this being my second experience of their services. Communication has been first class and I have been kept informed of the progress of my repairs throughout the time my car was with them. I was fully confident that they knew what to do with my Mercedes and I have been proved right. The workmanship and finish of the job has been superb, and I could not ask for anything better.

The team at Fastlane Heathrow did an amazing job. We really loved the regular updates on the vehicle. The work has been done so well. It looks like new. Brilliant job. Thank you so much and will definitely recommend your service to friends and family.

The team at Fastlane Heathrow is extremely efficient and always goes the extra mile to provide support. A special mention to Suraj Sharma, who has been absolutely incredible throughout the entire process. I highly recommend Fastlane Heathrow to anyone needing car repairs.

Salih khalil. I took my Mercedes into the Loughton branch. I have dealt with Salih when my car was hit before. He did an absolutely amazing job. It was only 2 weeks old when it went in for repair. And it is a first class repair.
I had it parked again and was hit again. Very minor this time but once again he was there. And it was repaired for me and it is an excellent service and repair. Fully recommend this service.
Thank you Salih.

Jay was so helpful, friendly & efficient. I had no idea where to start but he made the process as smooth as possible & my car looks perfect! Thank you again.

Jay was very efficient and friendly, he informed me of the progress of my car repair weekly.

Absolutely excellent customer service, regular updates and professional service. Perfect work done on car, as good as new. If you want an excellent job done with peace of mind do not hesitate to use them. Thank you very much.

This was my first time at a Mercedes branch, and my experience was fantastic due to the service provided by Suraj Sharma. Suraj has a polite and friendly manner and was happy to answer all of my questions. He booked my vehicle in and made the process stress free. There has been constant communication from Suraj via email and telephone, always keeping me up to date with the progress of my vehicle. He even helped with questions that were outside of his remit. Absolutely amazing!!!

The service they provided me was amazing, I didn't have any issues with the staff, they were friendly and helpful. They did excellent work on my car and they are more professional in their job.

Excellent service!
Salih and faslane staff provide a professional and excellent service to me always keeping me up to date and what's going on with the repairs of my car I'll definitely recommend these wonderful people to any and every one I just want to say thanks alot.

Excellent service!
Suraj was extremely helpful and kept me updated about the progress at all times.
The pick up and delivery of my car was very convenient, too.
The quality of the repairs is superb as well. I could not recommend them more!

I have to be honest, from start to finish Suraj and Fastlane staff we excellent.
They kept me informed with regular updates collection and delivery, especially as the damage was caused by another driver.
I hope I don't need work done at Fastlane again as that means my car damaged, but if it was fastlane would be a definite.
Thanks all at Fastlane

Excellent communication and liaison between insurance co and car workshop. Everything was so smooth. Highly recommend and most grateful for Suraj for making it as painless as possible.

Fastlane were so friendly and helpful, and got the job done much more quickly than I expected! They also updated me at every step which made the process really smooth. Really great service especially from Jay Isaacs, and also Steve Purcell and Marc (who picked up/delivered)

Great service. Ken Gill was really helpful and kept us informed every step of our car repair. Really good job by everyone from start to finish. Perfect paint job, well done to everyone in the body shop. My boyfriend was very impressed with the service and attention to detail

A big thank you to Sal and his team they know how to treat their customers and they know about customer service making my vehicle looking brand new again.

Sal from Mercedes Laughton has demonstrated exceptional professionalism throughout my recent experience. From promptly arranging the collection of my car to delivering the hire vehicle, he ensured every aspect was handled seamlessly. The body shop team performed outstanding work on the repairs, and the results exceeded my expectations. Throughout the process, I was consistently updated on the progress, showcasing their commitment to clear communication and customer care.

The service provided by Sal and the entire Fastlane team was nothing short of exemplary, offering a premium experience from start to finish. I wholeheartedly recommend their services to anyone in need of top-tier assistance with vehicle repairs or accident management.

The team was absolutely fantastic
I’ve been involved in a very nasty accident on the 13th of December and from the moment I called about the accident all the way throughout the entire process the Mercedes team in particular Anil has been extremely helpful giving me updates every week about the conditions of my car
I’m, very thankful and very excited to drive my car Again
I can’t thank you enough for the support and professionalism

I would definitely recommend them , in the unfortunate event that somebody has been involved in an accident