Fastlane Paint & Body Ltd Reviews 76

I was directed to FastLane Guildford by AX claims management company as I insisted on using an Audi approved body shop for my no-fault claim. They did a brilliant job and looked after my car (even though it was the oldest one there!). Even gave me leftover paint so that I could touch up the stone chips on my bonent. Andrew Varns was professional and is a great customer facing brand ambassador for Fastlane. Hope I dont have to, but if I do need to I will defo insist of using Fastlane in the future.

Utterly professional. Kept me well informed throughout the repair period. Showroom quality of work. Hassle-free. I highly recommend them with confidence.

It was almost worthwhile having the prang to experience the quality of care, service, communication, flexibility and excellence of work provided by FastLane. Outstanding.

I saw Sal at Mercedes Loughton today regarding a broken bumper.

He was extremely helpful and not only assisted me in patching up the bumper temporarily to allow me to get home..

He also made an appointment as a priority to come to the bodyshop to repair the damage.

He went above and beyond which i really appreciate
Top Man !!

Sal at Loughton has gone above and beyond for me since the day of my accident answer the phone on a Sunday evening as I was in a state of shock, he calmed me down and reassured me we would have everything sorted by Monday day end.
Process of getting me in my courtesy car from start to finish has been hassle free as well.
Communication throughout has been thorough and concise with helpful feedback from Sal via Phone call.
Thanks again Sal, you the man!

I brought my Tesla into Fastlane after an accident as I'd heard good things about them and I'd had bad experiences with garages in the past. I was really pleased with how quick and efficient the customer service was and the car came back immaculate. I wouldn't trust my car with anyone but Fastlane in the future.

Sal has been such an amazing help in getting my car sorted

I had my car fixed with Sal. Exceptional customer service. Highly recommended! Appreciate the quick turnaround.

I was unlucky to be involved in a non fault accident i contacted Sal at Mercedes Loughton and he was extremely helpful, he kept in touch with me throughout the whole process including arranging similar hire car as mine
and the final repair was done at a very high standard
thanks for your help !!!

I’ve just had my Tesla repaired at Fastlane Elstree. Everyone involved were helpful from start to finish would highly recommend as my car looks amazing!

Thank you

My car was recently repaired by Fastlane at Elstree and I was impressed with the service from start to finish. Everyone was very professional and my car looks fantastic. Just like new and cleaner that it was before. Would definitely use again and recommend.

I had an accident at the beginning of November and I can't express how pleased I am with the result. Fastlane were quick and professional. My car actually looked like new when I got it back. I can't recommend them highly enough.

If I could give 100 stars, I would.

Fastlane were absolutely fantastic, from start to finish after my BMW had been involved in an accident.

The customer service is absolutely incredible, sending me updates of how the car was getting on, at what stage we were at and keeping me informed on when I could expect my car back.

The repairs are out of this world. The car looks better than it did when I bought it!

Thank you so much to the entire team. I highly recommend that you look no further than this garage for anything repair related.

Crashed my brand new E class, got a call out of hours from Sal who sorted my car to recovered and dealt with my insurance from start to finish, car came back to me just like brand new again, rare to receive this kind of customer service, would never go anywhere else now. Thanks Sal and the rest of the team. Would highly recommend fast lane for anything you need and Sal is your man

I was looked after by Costinel, from Fastlane P&B and he was extremely professional from start to end.
My Mercedes was repaired to perfection and all the works was done so fast, my car was collected and dropped of to a location of my choice. I would recommend Fastlane paint & Body to all my friends & family because their service and work is TOP QUALIY!!! : )

Quick repairs and regular updates throughout, would recommend

Amazing customer service, a pleasure to deal with. Thankyou Fastlane

Stop changing your name and expecting people to fall for it you vile rip off horrors

Keep well clear of this garage. They take your money then totally don’t give a toss about you .They also add jobs that they say need doing just to get more money out of you . They say they are RAC recommended ROGUES AND COWBOYS it should be

DO NOT USE THIS BODY SHOP
Sent our x class Mercedes in for a simple front wing and bumper change. Was there 12 weeks with lots of issues , the paint looked like orange peel , lumps in paint , window trim replaced and came back all bent , they damaged the windscreen so replaced it and could not fit the A pillar trims back correctly , cracked touch pad , side sill rubbed down to bare paint , paint missing from bottom of door , over spray on side steps , fitted back a fog light with a hole in it , paint missing from the A pilar where wing was replaced , car washed with acid and damaged all chrome trims and roller back cover , new headlight they fitted failed an mot the day they dropped it off the first time , the second time they insisted they was dropping the truck back if we like it or not and are cancelling the loan van insurance so we had no choice to have it back the issues are still on going with Mercedes customer service and the motor trade ombudsman. So be warned stay clear.