Fastlocksmithlondon Reviews 

621
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 380 reviews, reviewers overwhelmingly had a great experience with this company. Clients are genuinely impressed by the incredibly fast response times during urgent lockouts, with workers arriving within just a few minutes to safely solve the urgent problem. Consumers frequently mention that the team members are exceptionally polite, reassuring, and skillful when handling emergency situations with great care. However, some customers also noted serious issues regarding unexpectedly high pricing and a frustrating lack of transparent cost explanations before starting. A few individuals experienced sudden price increases after the service began and described deeply disappointing interactions with rude staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as very polite,... See more

Service

Customers consistently note positive experiences with service, highlighting fast response times and... See more

Price

Customers had ambiguous experiences with price, with some reporting fair rates and friendly service. However,... See more

Response time

Users describe positive interactions with response times, consistently highlighting fast arrival and prompt... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient, fast, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience with Bobby. I was locked out of my home and stressed, but they arrived quickly and were incredibly professional from the moment they showed up. They opened my door fast,... See more

Rated 5 out of 5 stars

From booking with Fastlocksmithlondon to getting the job done they were so professional, helpful and quick. I feel their pricing was also fair for the service, I'm so pleased. If I find myself in this... See more

Rated 5 out of 5 stars

We called Adrian about a stuck bedroom door that we couldn't get into at 11:00 at night on a Sunday, he said he'd be with us in 25 minutes, he got to our home within 10 minutes! And the door was open... See more

Rated 5 out of 5 stars

Excellent service, 24 hours. The other companies wouldn't answer the phone and these guys showed up and took care of it inside of an hour. Amazing job.. I would highly recommend you call Mario and Joh... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(621)

357 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BOBBY was very quick and efficient

BOBBY was very quick and efficient, my baby was stuck in side and he took No time and got me inside within a matter a minutes , very helpful highly recommend

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company!

Do not use this company!! They are not accredited by the Master Locksmiths Association and will massively overcharge you! I was charged £1218 for a call-out.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Warn others - extremely high charges and pressure tactic to elderly


I contacted this locksmith after searching online and was quoted £49 by phone to open a single door lock. When the locksmith arrived, he opened the door and then charged £250, then pressured my vulnerable, 80+ year-old parent into paying £1,000 in cash for a replacement Chubb lock that costs about £100 new. He refused card payment, forced cash only, and did not provide a proper receipt or proof of purchase, only a basic invoice. This felt like exploitation, especially given my mother’s age and vulnerability. No clear written quote or cost breakdown was provided before the charges were imposed. I do not recommend this service and feel others should beware.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Needed help getting back in my home and the came within 30mins. Only took 5 minutes to get the door open. Thank you. Highly recommend.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Awful company they take advantage of…

Awful company they take advantage of vulnerable women. They over price and do not do the job they say they do!! Do not use!!!!

I was charged £2794 to gain access and change a lock when I’ve tried to talk to the company about their outrageous prices they told me to f myself and put the phone down.

The lock no longer works after 24 hours despite telling me it was a high security lock and has 3 years warranty.

December 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look