FCI London Reviews 

Reply from FCI London

Mar 31, 2026

Thank you for this. No complaints and everything done as expected is a deceptively high bar to clear consistently, and we are glad it held across every item and every stage. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and that reliability from order through to delivery is something we take seriously. We hope to welcome you back before long.

Reply from FCI London

May 5, 2024

Hey Juan
We're sorry you did not like our prices.
We offer RRP prices based on what our brands give us.
We know there are many less expensive copies out there, but we only sell originals.

Sometimes retailers, (including ourselves) will offer special offers and promotions. Especially over the Bank Holiday, so shopping around is smart and definitely advisable.

We will never knowingly be undersold, so if you have an original item that you want us to price, we'll be more than happy to do that.
But we won't compete with copies.

Not sure why you would want to give us 0 stars for this, but happy to chat if you feel it's important.

Reply from FCI London

Updated Mar 30, 2026

Thank you for this. Regular communication during a longer lead time is something we consider a basic courtesy rather than an extra, and we are glad it gave you confidence throughout. Contemporary furniture at this level is rarely a fast process, but it is worth approaching with patience. FCI London's 30,000 sq ft showroom brings together over 700 brands, which tends to make the visit itself a rather useful exercise. We hope the pieces were worth the wait.

Reply from FCI London

Mar 31, 2026

Thank you for this. Customising a table to exactly the right specification requires both product knowledge and the patience to guide a client through the available options properly, and we are glad Sanjay delivered both. Sanjay is a valued member of our expert design team and it is good to hear his advice made the decision feel considered rather than complicated. FCI London works across 30,000 sq ft and over 700 brands, and the attention to detail that carried through to the assembly reflects the standard we expect at every stage. We hope the table is looking exactly as you envisioned.

Reply from FCI London

Mar 31, 2026

Thank you for this, and for over two decades of loyalty. A relationship that has held to a consistent standard since around the year 2000 is something we do not take lightly. Made-to-order pieces from European manufacturers do require patience, and we are glad that has always been understood in its proper context. The handling of the single damaged item reflects exactly how after-sales issues should be resolved, without friction and without question. FCI London works across 30,000 sq ft and over 700 brands, and that long-term standard of care is something we intend to maintain for the next two decades. We look forward to continuing the relationship.

Reply from FCI London

Mar 31, 2026

Thank you for making the 170 mile round trip, and for such a generous account of the experience. A journey of that distance is only worthwhile when the showroom delivers something genuinely beyond what is available locally, and we are glad it did on every count. We have passed your kind words to the team accordingly. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and the willingness to work through every question and request without rushing is something we expect consistently. We look forward to helping with the dining room furniture whenever you are ready to make the journey again.

Reply from FCI London

Mar 31, 2026

Thank you for this. Great service backed by a product you are genuinely happy with is exactly the combination we aim for across FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.

Reply from FCI London

Mar 31, 2026

Thank you for this. A dining table is one of the more considered purchases a home demands, and we are glad the service matched the importance of the decision. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and that standard of care should be evident at every stage. We hope the table is already earning its place in the room.

Reply from FCI London

Mar 31, 2026

Thank you for this. Helpful advice, clear communication on delivery timing and an efficient team at the door are three things that should always arrive together, and we are glad they did. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and that standard of care from first conversation through to delivery is something we hold to consistently. We hope to welcome you back before long.

Reply from FCI London

Mar 31, 2026

Thank you for this. Consistent service across every touchpoint is something the whole team works hard to maintain at FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.

Reply from FCI London

Mar 31, 2026

Thank you for this. Ben is a valued member of our expert design team and it is good to hear his knowledge and advice guided you to exactly the right table and chairs. Getting that combination right requires someone who listens to the brief properly before offering an opinion, and we are glad that came through clearly. FCI London works across 30,000 sq ft and over 700 brands, which gives that guidance real depth to draw on. We look forward to welcoming you back for the next piece.

Reply from FCI London

Mar 31, 2026

Thank you for this. A kitchen table and chairs that feel both current and genuinely comfortable to use is a combination worth taking the time to get right, and we are glad the advice made that process straightforward. FCI London's expert design team works across 30,000 sq ft and over 700 brands, which gives the guidance real depth when it comes to finding pieces that balance aesthetics with everyday practicality. We hope you are enjoying every meal around it.

Reply from FCI London

Mar 31, 2026

Thank you for this. A lovely delivery team completing a great product with great service is exactly the standard we hold ourselves to across every touchpoint. FCI London works across 30,000 sq ft and over 700 brands, and we are glad all three came through without exception. We hope to welcome you back before long.

Reply from FCI London

Mar 31, 2026

Thank you for this. Keeping mattresses clean and well protected throughout transit and installation is a detail that matters considerably, and we are glad the team approached it with that level of care. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and that standard of attentiveness from our in-house delivery and installation team is something we hold to consistently. We hope you are sleeping well.

Reply from FCI London

Mar 31, 2026

Thank you for this. Consistent service across every touchpoint is something the whole team works hard to maintain at FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.

Reply from FCI London

Mar 31, 2026

Thank you for the recommendation. Arranging swatches twice to ensure the colours were exactly right is precisely the kind of patience that makes the difference between a good result and the right one, and we are glad that was offered without hesitation. Sanjay is a valued member of our expert design team and that willingness to go above and beyond is something we expect consistently. FCI London works across 30,000 sq ft and over 700 brands, which gives the team the depth to get the details right however many iterations it takes. We hope the chairs are looking exactly as you envisioned.

Reply from FCI London

Mar 31, 2026

Thank you for this, and for the candour. A custom closet installation that satisfies a demanding eye is perhaps the most honest endorsement of the craftsmanship involved. FCI London holds a huge display of fitted wardrobes across 30,000 sq ft, and the design and installation standards behind a bespoke piece are held to exactly the level a discerning client should expect. We are delighted it made the grade, and we look forward to welcoming you back.

Reply from FCI London

Mar 31, 2026

Thank you for this. Delivery personnel who remove their shoes without being asked is a small detail that speaks to a broader standard of care, and we are glad it came through naturally. Monika is a valued member of our expert design team and consistent communication throughout a sofa order is exactly what we expect from the team. FCI London carries London's largest display of luxury sofas across 30,000 sq ft and over 700 brands, and that standard of attentiveness should run from the showroom floor to the moment the last shoe goes back on at the door. We hope the sofa is looking exactly right.