Feel the City is a third party company selling massively over priced tickets to popular attractions. Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. T... See more
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Review summary
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Reviews shaping this summary
A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
Company replied
My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it... See more
Company replied
Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
Company replied
Company details
Written by the company
Feel the City Tours es una empresa especializada en ofrecer experiencias turísticas completas y de alto valor en todo el mundo, diseñadas para que los viajeros descubran destinos de forma auténtica, organizada y memorable.
Máxima disponibilidad en los monumentos más emblemáticos del mundo
Written by the company
- ¡Estamos comprometidos con tu experiencia!
- En Feel the City Tours nuestro compromiso es ofrecer experiencias turísticas completas y de calidad, cuidando cada detalle del proceso. Gestionamos de forma activa la disponibilidad y el acceso de nuestros clientes para garantizar su entrada a los principales monumentos y museos del mundo, evitando imprevistos y esperas innecesarias. Además, ofrecemos servicios de gran valor añadido como audioguías exclusivas, visitas guiadas y tours privados, con el objetivo de que todos nuestros clientes disfruten de una experiencia cultural satisfactoria y memorable.
Contact info
2.0
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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overpriced compared to other companies
overpriced compared to other companies. We had people in our group who paid half of what we paid. Terrible.
September 13, 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that you were dissatisfied with the price of your experience.
Our total price is clearly displayed before payment and it also the guided tour, booking management, organization and customer support, depending on the selected product.
We appreciate your feedback and regret that you felt the experience did not offer the value you expected.
Kind regards,
Feel The City
The tour felt rushed and not overly…
The tour felt rushed and not overly informative. I feel like. Much of the information and history was missed and there was hardly any context,
September 16, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for sharing your feedback. We are sorry to hear that you expected more historical information and context during the visit.
Our aim is to provide an engaging and informative experience while covering the most relevant aspects of the monument within the time available.
We hope to have the opportunity to provide you with a more satisfying experience in the future.
Kind regards,
Feel The City
contact the local tourist authorities
I would advise anyone who has had a bad experience with this company to contact the Italian tourism authorities by emailing to the ministero di turismo
If you look at the Trustpilot reviews as of today, the first five headlines speak for themselves:
“A complete scam”
“Avoid booking”
“Scam website”
“Just got scammed”
“Do not use this company”
That really says it all.
September 16, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We understand your frustration.
Our services, prices and applicable conditions are displayed before purchase, and every booking requires the customer’s express acceptance of our Terms and Conditions before payment.
We invite you to contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and details of what occurred. This will allow us to review the actual circumstances of your case and provide a specific response.
Kind regards,
Feel The City
A well organized tour.
Booking our tour of the Alcazar in Seville was very straightforward and the required clearances for entry were easy to follow and submit. The arrangements on the day were confirmed well in advance and well organized. Our only reservation was that the guide was delayed in arriving causing some anxiety with the group and as a consequence took a little time to get in to his stride with the tour. All in all a good morning and an unforgettable experience of this marvellous palace.
September 11, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us.
We are delighted to hear that you found the booking process straightforward, the entry requirements easy to follow and the arrangements for your visit well organized.
We are sorry, however, for the delay in the guide’s arrival and understand that this may have caused some uncertainty at the beginning of the tour. We appreciate you mentioning this, as your feedback helps us continue improving the organization of our experiences.
Above all, we are very pleased that you enjoyed your morning at the Real Alcázar and that your visit to this magnificent palace became an unforgettable experience.
Thank you for choosing us, and we hope to welcome you again in the future.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We understand your frustation.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and details of what happened. We will be happy to review your case individually and provide you with a specific response.
Kind regards,
Feel The City
Avoid booking with this company
Googled Real Alcazar of Madrid and clicked on the first link which looked official, there was no indication that this was a third party website. I didn't realise until I received my tickets that I'd been conned out of an extra €50 as the tickets have €15,50 on each and I was charged €39,90. On further research I discovered that the official website was further down the search results.
When I emailed them to complain, I received an AI response within minutes trying to justify why they charge so much more.
All I can do now is hope that people learn from my mistake and don't get caught out by this 'vendor'.
September 16, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with the purchase.
The total price includes the admission tickets, booking management, payment processing, customer support and additional digital content, such as the audio guide. The final amount and the services included are clearly displayed before payment. Every booking also requires express acceptance of our Terms and Conditions.
Regarding the audio guide, we regret that it did not meet your expectations. We take this type of feedback into account as we continue working to improve our digital content.
If you would like us to review your specific booking or provide further information about the services included, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
Scam website that pops up in place of…
Scam website that pops up in place of the real website. They must pay google a lot of money to be placed up front. Horrible experience. They do accommodate anything and the tickets are almost three times the Orin drive you can get directly from the Louvre.
September 15, 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that your experience did not meet your expectations.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment and our it also includes booking management, payment processing, customer support and additional digital content, such as an audio guide when included in the selected product.
Every booking also requires express acceptance of our Terms and Conditions before payment.
If there was a specific request that our Customer Support team was unable to resolve, we invite you to contact us at info@feelthecitytours.com, providing details of what happened, so that we can review your case individually.
Kind regards,
Feel The City
Just got scammed by these bastards to…
Just got scammed by these bastards to buy tickets to The Louvre in Paris. Their website looks authentic. I paid 3 to 4 times the price for a pair of tickets for the museum.
September 16, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your purchase.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official Louvre website in any communication.
Regarding the price, the total amount is clearly displayed before payment and the price also includes booking management, payment processing, customer support and additional digital content, such as an audio guide when included in the selected product.
Every booking also requires express acceptance of our Terms and Conditions before payment.
If you would like us to review your specific booking, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference, and we will be able to assess your case individually.
Kind regards,
Feel The City
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
They are a third party company that charge more for tickets than the official website.
They sell tickets for tours that are sold out, then when you can’t get in refuse to give a refund.
Scum bags.
September 16, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your experience.
Regarding the price, the total amount and the services included are clearly displayed before payment. It also include booking management, payment processing, customer support and additional digital content, such as an audio guide. Every purchase requires express acceptance of our Terms and Conditions before payment.
Please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference and details of the incident, so that we can review the reservation.
Kind regards,
Feel The City
Ruben was fantastic
Ruben was fantastic. He was efficient but we also did not feel like we were in a rush. He had the right amount of humor and education. Highly recommend.
September 15, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience!
We are delighted to hear that you had such a great tour with Ruben. It is wonderful to know that you appreciated his ability to combine informative explanations with the right touch of humor, while keeping the visit well-paced and enjoyable without ever feeling rushed.
We will be very happy to pass your kind words on to Ruben. Thank you for your recommendation and for choosing us.
We hope to welcome you again on another of our tours!
Kind regards,
Feel The City
A price premium of 60% over the regular…
A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
September 15, 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied.
The total amount is clearly displayed before payment and our price also includes booking management, customer support and additional digital content, such as an audio guide when included in the selected product. Every booking also requires express acceptance of our Terms and Conditions before payment.
If you would like us to review the specific price and services included in your reservation, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
DANGER
Over priced re-seller in spain pretending to be the real site - tickets are 40€ each more than the actual price. You do not realise until the confirmation comes though that it is vai a re-seller and not offical - AVOID!
September 16, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied with your experience.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication. This information is available before the purchase is completed, not only in the booking confirmation.
Regarding the price, the total amount is clearly displayed before payment and our price also includes booking management, customer support and additional digital content, such as an audio guide when included in the selected product. Every booking also requires express acceptance of our Terms and Conditions before payment.
If you would like us to review your booking individually, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
Quick and easy to use
September 14, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your feedback!
We are delighted to hear that you found the process quick and easy to use. Providing our customers with a simple and convenient booking experience is very important to us.
Thank you for choosing us. We hope to welcome you again soon!
Kind regards,
Feel The City
JJ was our guide and he couldn't have…
JJ was our guide and he couldn't have been more enjoyable or knowledgeable. I left Prada very satisfied with my experience with JJ
George Ford
September 11, 2026
Reply from Feel the City Tours
Dear George,
Thank you very much for sharing your experience!
We are delighted to hear that you had such an enjoyable visit to the Prado Museum with JJ and that you especially appreciated his knowledge and engaging way of guiding the tour.
We will be very happy to pass your kind words on to JJ. It is wonderful to know that you left the museum so satisfied with your experience.
Thank you for choosing us, and we hope to welcome you again on another of our tours.
Kind regards,
Feel The City
Avoid. Reseller with high markup for no additional value.
Avoid. Go to the official Alcazar de Seville site instead. Their business model exists to trick people pressed for time or not paying enough attention to mark up the tickets. Although it does say on the site that they’re a third party reseller, and in small print it says the true ticket price, they’re counting on people not paying enough attention. You probably found them on a sponsored ad at the top of Google to fool you into paying them at a markup rather than the official site. Sadly we were distracted and they got us because we didn’t do our due diligence, but I’m placing this as a warning to help others. The tickets are genuine, but the 2.5x markup adds no value. Pay €15 from the official site instead. There is an audio guide for free in the Alcazar.
September 14, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that you were dissatisfied.
At all times, our website clearly states, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any communication.
Regarding the price, the total amount is clearly displayed before payment and it also includes booking management, customer support and additional digital content, such as our audio guide. Every purchase also requires express acceptance of our Terms and Conditions before payment.
Should you wish us to review your booking individually, please contact our Customer Support team at info@feelthecitytours.com, providing your booking reference.
Kind regards,
Feel The City
Danny was a great tour guide!!!
September 14, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience!
We are delighted to hear that you had such a great tour with Danny. We will be very happy to pass your kind words on to him.
Thank you for choosing us, and we hope to welcome you again on another of our tours in the future.
Kind regards,
Feel The City
Wrong tickets sent to my email
I bought tickets for the Museo del Prado in Madrid.
They sent to my email the wrong tickets under the name of another person.
Support is not useful and not willing to solve their mistakes.
By far it was a bad experience
May 25, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are very sorry to hear about your experience with your Museo del Prado booking.
We also regret that the assistance you received from our customer service team did not resolve the issue satisfactorily. Our support service is intended precisely to assist customers when an incident occurs with their reservation.
Please contact us at info@feelthecitytours.com, including your booking number and the details of the incorrect tickets received, so that our team can investigate what happened and provide the appropriate assistance.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that your experience did not meet your expectations.
Regarding the price, our rates also include booking management, customer assistance and additional digital services and content, such as the audio guide. The total price is clearly displayed before payment.
Please contact us at info@feelthecitytours.com with further details so that our team can review your experience.
Kind regards,
Feel The City
Great tour
After reading the reviews of this company I was very nervous. However had a great tour of the Real Alcázar today.
Ruben our guide was knowledgeable and made the tour fun and informative.
Once the tour had finished we could spend further time wandering around at our leisure.
September 13, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you had a great tour of the Real Alcázar and that your initial concerns were put at ease.
We are especially pleased to know that Ruben made the visit both informative and enjoyable thanks to his knowledge and engaging approach. We will be very happy to pass your kind words on to him.
It is also wonderful to hear that you enjoyed having additional time after the guided tour to explore the Real Alcázar at your own pace.
We hope to welcome you again soon on another experience.
Kind regards,
Feel The City
Disappointing experience — paid for a guided tour but never received one
We booked a guided Alhambra tour with Feel the City Tours and unfortunately never actually received the guided tour we paid for.
Before the tour, we were not given a precise meeting location or clear information identifying who our guide would be or how to recognise them. We arrived approximately 20 minutes early and asked around trying to locate the guide, but no guide appeared.
More concerningly, the guide did not wait for us or attempt to contact us. When we contacted Feel the City Tours for assistance, we were initially told that the guide was with our group. They even named one of the people supposedly with the guide — except that person had not come to the Alhambra with us. This made it very difficult to understand how they could be confident that we were with the guide.
Eventually, with assistance from the official Alhambra ticket office, we were able to obtain our entrance tickets and enter independently. We continued trying to resolve the issue with Feel the City Tours while visiting the site.
We were subsequently told to meet the guide at the Nasrid Palaces entrance at a designated time. We went there and waited for another 20 minutes. Again, no guide appeared.
What was particularly disappointing was the company’s response afterwards. Rather than acknowledging that we had paid for a guided tour and had received no guide at all, they suggested they had been “nice” by continuing to try to help us locate the guide. They also claimed that our delay had been caused by us not having our passports. This was untrue.
In the end, we paid approximately four times the standard Alhambra entrance price for what was supposed to be a guided experience, yet received no guided tour. Thankfully, the official Alhambra staff helped us obtain our tickets so that we were at least able to visit independently.
For a tour at this price point, I would expect clear meeting instructions, an identifiable guide, an attempt to contact guests who supposedly haven’t arrived, and appropriate assistance when something goes wrong. Unfortunately, none of those things occurred.
Based on our experience, I would not recommend Feel the City Tours for an Alhambra guided visit.
*Update in response to FTCT reply. Totally agree that guests should arrive at “the designated meeting point at the scheduled time” which is why we arrived early at the very vague location that was given in our instructions and then asked about 15 different guides and officials where we could find you, and their response was ‘are Feel the City still operating??’ If you don’t plan to make any effort to locate your guests, provide better meeting instructions.
September 14, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are very sorry to read about your experience with the Alhambra guided tour, we understand your frustration.
Guided tours require customers to attend the designated meeting point at the scheduled time, as these are group tours rather than private visits.
Regarding the price, our prices also include the guided service, booking management and customer assistance. The total price is displayed before payment.
Please contact us at info@feelthecitytours.com with your booking number so that we can thoroughly review the meeting instructions provided, the communications exchanged during the visit and what occurred with the guide.
Kind regards,
Feel The City
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