Feel the City is a third party company selling massively over priced tickets to popular attractions. Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. T... See more
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Review summary
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A price premium of 60% over the regular ticket prices is absurd. Our tickets would have costed EUR 36 normally - we paid EUR 88 using your sevices!!
Company replied
My wife and I toured the Ufizi Gallery in Florence this morning, buying the tickets yesterday from this website. When we entered we went to the audio guide area to pick up our devices and were told it... See more
Company replied
Double price of the original ticket but ther is nothing in return. The guide is a trash. Couple dozens of object covered out of hundreds.
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Company details
Written by the company
Feel the City Tours es una empresa especializada en ofrecer experiencias turísticas completas y de alto valor en todo el mundo, diseñadas para que los viajeros descubran destinos de forma auténtica, organizada y memorable.
Máxima disponibilidad en los monumentos más emblemáticos del mundo
Written by the company
- ¡Estamos comprometidos con tu experiencia!
- En Feel the City Tours nuestro compromiso es ofrecer experiencias turísticas completas y de calidad, cuidando cada detalle del proceso. Gestionamos de forma activa la disponibilidad y el acceso de nuestros clientes para garantizar su entrada a los principales monumentos y museos del mundo, evitando imprevistos y esperas innecesarias. Además, ofrecemos servicios de gran valor añadido como audioguías exclusivas, visitas guiadas y tours privados, con el objetivo de que todos nuestros clientes disfruten de una experiencia cultural satisfactoria y memorable.
Contact info
2.0
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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The guide did not show up
The guide did not show up. I called to the customer service, they trying to contact the guide for 20 minutes but no response, it was an enormous and expensive waste of time. They sent the tickets by email and entry in the last moment. I paid almost 300€ for 3 person and the normal price on official website is less then 100€. Thank you for ruin our day. Definetly not recommended.
August 31, 2026
Reply from Feel the City Tours
Dear Customer,
We sincerely apologize for the situation you experienced. We understand how frustrating it must have been.
Our guided tours require customers to attend the designated meeting point at the scheduled time, but the guide is equally expected to be there to provide the contracted service.
Regarding the price, our prices also include the guided-tour service, booking management, customer assistance and other services included in the reservation. The total price is clearly displayed before payment and accepted when the booking is confirmed.
Please contact us at info@feelthecitytours.com with your booking number so that our team can investigate what happened and provide the appropriate solution.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience. We are delighted to hear that you enjoyed the tour and were very pleased with our guide.
We truly appreciate your feedback and will be happy to pass your kind words on to our team.
We hope to welcome you again soon on another experience.
Kind regards,
Feel The City
Booked my tour for the Prado museum in…
Booked my tour for the Prado museum in Madrid months in advance. Got an 24 hrs email reminder. No one show up for the scheduled tour. Contacted the office, they told me my tour was booked for November. Forwarded them all my emails. They told me that it was my fault. After hours…they admitted it was their clerical error. Going back to using GetMyGuide.
September 9, 2026
Reply from Feel the City Tours
Dear Customer,
We sincerely apologize for what happened. We understand how frustrating it must have been.
We particularly regret the initial confusion regarding the date of your reservation and that you were initially given incorrect information about the cause of the problem.
If there is still any matter regarding your reservation that remains unresolved, please contact us at info@feelthecitytours.com with your booking number so that our team can review it.
Kind regards,
Feel The City
Scam
Scam! Totally overprized reseller with no value ad. Fraudulent as appearing as official website but isn't.
September 12, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official website in any of our communications.
Our prices also include booking management, customer assistance and additional digital content such as the audio guide. The total price is clearly displayed before payment. Every booking also requires express acceptance of our Terms and Conditions and Cancellation Policy.
If you have made a booking with Feel The City, please contact us at info@feelthecitytours.com with your booking number so that we can review it.
Kind regards,
Feel The City
The guide was excellent and good…
The guide was excellent and good humoured.
We enjoyed the time with him - very knowledgeable and fun
Thank you
September 9, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for your kind words. We are delighted to hear that you enjoyed the tour and especially appreciated our guide’s knowledge, good humour and engaging personality.
It is wonderful to know that he made the experience both informative and fun. We will be very happy to pass your lovely feedback on to him.
We hope to welcome you again on another tour soon.
Kind regards,
Feel The City
The audio guide for Saint Peter’s…
The audio guide for Saint Peter’s Basilica was never sent to my email. However, a representative on the phone resolved the issue.
September 6, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for sharing your experience with us.
We are pleased to hear, however, that our customer service representative was able to resolve the issue over the phone and provide you with the necessary assistance.
We appreciate your feedback and hope you were able to enjoy the rest of your visit.
Kind regards,
Feel The City
Misleading and scam agent
I booked through their website for the Tower of London on 04/10/2026 at 09:00 AM（Booking ID 8985722496).
However As per the official Historic Royal Palaces (Tower of London) schedule, the Tower opens at 10:00 AM on Sundays.
I could not make it due to my other schedules after this tour, and they are providing incorrect operating hours constitutes misrepresentation and breach of contract under Consumer Protection Regulations.
August 18, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry for the inconvenience caused by the scheduled time shown on your reservation and understand your frustration.
Please contact us at info@feelthecitytours.com, so that our team can verify the scheduled time, the information provided during the booking process and the communications associated with your reservation.
Kind regards,
Feel The City
The guide was very professional and was…
The guide was very professional and was well informed on the subject. She responded to Hall the questions.
Very interesting.
September 6, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you found our guide professional, knowledgeable and able to answer all your questions throughout the visit.
It is wonderful to know that her explanations made the experience interesting and enriching. We will be very happy to pass your kind words on to her.
We hope to welcome you again on another tour with us soon.
Kind regards,
Feel The City
Feel the City is a third party company…
Feel the City is a third party company selling massively over priced tickets to popular attractions.
Go straight to the official website. Watch for 'Feel the City' logo underneath in small print. They will probably be the first site to come up on your browser. They will not refund or cancel your payment. Company is based in Spain!!
September 8, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry that your experience did not meet your expectations.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website of the attractions. We never present ourselves as an official website in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is clearly displayed before payment.
Regarding cancellations and refunds, tickets and activities booked for a specific date and time are subject to the cancellation conditions communicated before purchase and are generally non-refundable once the reservation has been processed. Every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
The tickets issued through our service are valid for the corresponding visit and, depending on the product, may be delivered up to 24 hours before the scheduled visit, as clearly communicated during the booking process.
Should you wish us to review your specific reservation, please contact us at info@feelthecitytours.com, providing your booking number.
Kind regards,
Feel The City
Knowledgeable and good English
Knowledgeable and good English. Good story telling to understand the history
September 5, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you appreciated our guide’s knowledge, excellent English and engaging way of telling the story.
Making history interesting and easy to understand is one of the most important parts of our tours, so we are very pleased to know that you enjoyed the experience.
We will gladly pass your kind words on to our guide and hope to welcome you again on another tour soon.
Kind regards,
Feel The City
The guide did not show up and I paid…
The guide did not show up and I paid 160 euros in advance. The service did not assist in correcting the problem, it was an enormous and expensive waste of time.
September 7, 2026
Reply from Feel the City Tours
Dear Customer,
We sincerely apologize for the inconvenience caused by the guide not attending the scheduled meeting point.
After reviewing the situation, we have proceeded with the refund of your reservation. Please bear in mind that, depending on your bank or payment provider, it may take a few days for the refunded amount to appear in your account.
We are very sorry for the inconvenience caused and appreciate your feedback, which helps us review these situations and improve our service.
Should you require any further information regarding the refund, please contact us at info@feelthecitytours.com.
Kind regards,
Feel The City
Paid Nearly Double — Tickets Went Unused & No Refund
AVOID — tickets unusable, no refund, nearly 2× direct price
My father bought Tower of London/Crown Jewels tickets through Feel the City. When we arrived, he could not access the tickets. He called Feel the City while we were standing there and still had time to use them. They did not resolve the issue, the call was ultimately terminated, and the tickets went completely unused.
We requested a refund. They refused.
Their repeated defense is that they originally emailed the tickets. That does not explain why, when a paying customer called because he couldn’t access them, they couldn’t simply help him retrieve/resend them so he could actually use what he purchased. What should have been a 10-minute fix has turned into a formal dispute.
I’ve now specifically asked them to confirm whether these tickets were ever scanned, validated, or redeemed and to preserve the complete recording of my father’s call.
And a warning about price: we were charged approximately DOUBLE the cost of buying admission directly. The price is NOT why we’re requesting a refund—my father agreed to the price. The issue is that the tickets went unused after he contacted them for help. But if you’re considering booking, check the Tower’s direct price first.
We paid nearly twice as much for a middleman, and the one time we actually needed the middleman, they couldn’t solve a basic ticket-access problem.
Save yourself the headache and book directly with the attraction. Would give this company zero stars if possible---
Edit after their response: AS YOU CLEARLY SEE Their response does not address the actual issue… neither has any of the MANY EMAILS I sent to both the email provided and the other email that was unable to provide tickets.
September 8, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your experience.
We would like to clarify that the tickets were correctly issued and sent to the email address provided with the reservation. Tickets may be delivered up to 24 hours before the visit, in accordance with the conditions communicated and accepted during the booking process, and the tickets issued through our service are valid for the corresponding visit.
Regarding the refund request, tickets issued for a specific date and time are non-refundable under the conditions applicable to the booking, which customers expressly accept together with our Terms and Conditions and Cancellation Policy before payment.
As for the price, as you acknowledge, the total amount was known and accepted before purchase. Our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is displayed before payment so that customers can decide whether they wish to proceed.
We invite you to contact us at info@feelthecitytours.com, providing the booking number and details of the call. This will allow our team to review the ticket delivery, the assistance provided and the circumstances of the case in detail.
Kind regards,
Feel The City
This company is a scam- do not use
This company is a scam- do not use. They con people into thinking you are using the official website and mark up the price of the tickets massively. They then say you only have 30 mins yo give them your personal details so they can they go ahead and book the tickets from the real website. So when you buy the tickets they don’t actually have the tickets. AVOID-my experience was in Seville realalcazar but I see they operate worldwide
August 26, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read your comments.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official site in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide. The complete final price is clearly displayed before payment.
Furthermore, every purchase requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
If you would like us to review your specific Real Alcázar booking and the circumstances you describe, please contact us at info@feelthecitytours.com, providing your reservation number so that our team can investigate the case in detail.
Kind regards,
Feel The City
Awful scam
Such a scam. Did not show up to meeting point had to REBOOK basilica tickets because they hold onto them. Says they are a verified guide with these locations but no one knows them. Called to try and get ahold of someone and no answer. DO NOT BOOK WITH THEM. THEY WILL TAKE YOUR MONEY AND YOU WONT HAVE TICKETS.
September 7, 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your experience.
For guided tours, customers must attend the designated meeting point at the time indicated in their booking instructions. These are group tours, not private visits, so it is essential to be at the correct meeting point and at the scheduled time.
Please contact us at info@feelthecitytours.com, providing your booking number, the date and time of your visit and the meeting point you attended. Our team will review the case in detail and provide you with a specific response regarding what occurred.
Kind regards,
Feel The City
Great tour!
Our tour was very informative with a wonderful guide. The meeting point was easy to find and we enjoyed a cold lemonade before the walk. The microphone system was helpful and had no problems. Thank you!
September 3, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed the tour and found it both informative and well organised.
It is wonderful to know that your guide made the experience enjoyable, that the meeting point was easy to find and that the microphone system helped you follow the explanations comfortably. We are also glad that you could enjoy a refreshing lemonade before starting the tour!
We truly appreciate your kind words and will be happy to share them with our team. We hope to welcome you again on another experience in the future.
Kind regards,
Feel The City
Reply from Feel the City Tours
Dear Customer,
We are very sorry that your service was cancelled.
Although cancellations are exceptional, unforeseen operational circumstances may occasionally make it impossible to provide the booked service. In these situations, our team manages the affected reservation in accordance with the conditions applicable to the booking.
Please contact us at info@feelthecitytours.com, providing your booking number, so that our team can review what happened and confirm the status of your reservation.
Kind regards,
Feel The City
Feel The City Tours is a complete scam
This company is a complete scam. I pride myself on being aware of the risks in a digital environment, but I fell hook line and sinker for going to the first site shown on Google to buy tickets for the Alcazar in Seville.
The company charged me nearly 3 times the amount for each of the six tickets that I bought, while adding absolutely no value whatsoever.
Do not be like me and spend the next 48 hours of fuming over the blatant nature of the scam and Google’s willingness to promote a dishonest business to the top of the rankings when there have been hundreds of complaints against it
September 6, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to read about your dissatisfaction.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official website. We never present ourselves as the official site in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as an audio guide.
Most importantly, the complete final price for all six tickets was displayed before payment. Every booking also requires the express acceptance of our Terms and Conditions and Cancellation Policy before any payment is made.
If you would like us to review your specific booking and the services included, please contact our customer service team at info@feelthecitytours.com, providing your reservation number.
Kind regards,
Feel The City
Based on my booking experience
Based on my booking experience, I was very sceptical about whether the guide would turn up. But he did turn up and was very nice and friendly and knowledgeable. I also met another guide who was doing a different tour and he called the company to make sure my guide was coming. All of that said, the amount paid of around 200 euro for a one hour tour was a rip off and I will be much more cautious whee when booking tickets for these types of places.
September 5, 2026
Reply from Feel the City Tours
Dear Customer,
Thank you for sharing your experience. We are pleased to hear that your guide arrived as scheduled and that you found him friendly, professional and knowledgeable. We also appreciate you highlighting the assistance provided by our other guide, who contacted the team to confirm that everything was proceeding correctly.
Our prices also include the organisation and management of the booking, customer assistance and the services included in the experience.
The complete final price is clearly displayed before payment. Furthermore, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
We nevertheless appreciate both your feedback and your positive comments about our guides, which we will be happy to share with the team.
Kind regards,
Feel The City
They pretend to be the official site
They pretend to be the official site, and then charge almost triple the amount of the real ticket. I should have paid more attention, but stay away from this scam.
September 5, 2026
Unprompted review
Reply from Feel the City Tours
Dear Customer,
We are sorry to hear that this was your perception of our service.
At all times, our website clearly indicates, both in the logo and in the legal information, that we are not the official site. We never present ourselves as an official website in any communication.
Regarding the price, they also include booking management, customer assistance and additional services and digital content, such as an audio guide.
The complete final price is clearly displayed before payment. Furthermore, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before any payment is made.
The tickets issued through our service are valid according to the conditions of the reservation. If you would like us to review your specific booking, please contact our customer service team at info@feelthecitytours.com, providing your reservation number.
Kind regards,
Feel The City
This is like a third part company…
This is like a third part company selling tickets and may be called as quite type of scam. The tickets are overpriced compared to the tickets sold by the official site. For example to visit the Vatican Museum you need to pay around 25 euros, they will sell it for 70 euros or more. Be careful with that! They do a very good work to have their site on the top. I didn’t pay attention and didn’t read that they weren’t the official site. For example, what type of site when you buy tickets, you need to go to a bar the day before in order to have your ticket ? The audio guide doesn’t work the most of the time. To conclude, the experience was very bad when you realize how they work and what type of service they give.
September 2, 2026
Reply from Feel the City Tours
Dear Customer,
We are sorry that your experience did not meet your expectations.
As you mention in your review, our website does not present itself as the official website. At all times, it is clearly indicated, both in our logo and in the legal information, that we are not the official site. We never present ourselves as an official website in any communication.
Regarding the price, our prices also include booking management, customer assistance and additional services and digital content, such as the audio guide. The complete final amount is clearly displayed before payment.
Regarding ticket collection, depending on the service purchased, customers may be required to go to a designated meeting or collection point. This information is provided as part of the booking instructions and does not affect the validity of the tickets issued.
Furthermore, every booking requires the express acceptance of our Terms and Conditions and Cancellation Policy before payment.
If you would like us to investigate the specific circumstances of your booking, including the audio guide issue, please contact us at info@feelthecitytours.com, providing your reservation number so that our team can review the case in detail.
Kind regards,
Feel The City
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