Felinefriendslondon Reviews 

our beloved elderly cat died in november 2025. it didn't take us long to realise that our grief was one thing, but the emptiness in our home was another - and the only thing that would help us heal was... a cat. it took a little while to arrange a visit from feline friends to check we lived somewhere suitable. this is pretty standard practice and seems fair enough to be honest! the kittens i had spotted online were already spoken for, but when barbara visited our home she showed us photos of some recently fostered kittens. two days later we brought them home and they have been an absolute delight to us ever since. initially gilbert was much braver of the two, with george hanging back watchfully, but now george has completely opened up and stamps about like he owns the place - which he does. really highly recommend feline friends! they were sensitive, thoughtful and a pleasure to deal with.

We are so happy to have welcomed a beautiful classic tabby kitten into our indoor home from Feline Friends London.

From the very first reply to our enquiry, Ching was kind, friendly, and professional. We initially enquired about adopting an indoor cat, but he had already been reserved. Ching kindly suggested that we can join the waiting list and even offered a video call to see our flat and make sure it was suitable for an indoor cat.

A few weeks later, Ching contacted us about another kitten she thought would be a great match for us. We were delighted and arranged to meet her. Throughout the whole process, Ching handled everything quickly and made the adoption process smooth and stress free.

When we visited the foster home, the kitten was very shy, so we only saw her for a few seconds. Even so, we instantly fell in love with her and told Ching that we would love to adopt her. She contacted the foster family, who warmly accepted our application, and it was such a wonderful moment.

Now our little kitten is settling in beautifully, getting on well with our resident indoor male cat, and bringing us joy every single day. We are sending lots of her photos and videos to the lovely foster family who took such wonderful care of her during the earliest and most important stage of her life.

Thank you Ching and Feline Friends London, for helping us find such a wonderful new member of our family. We highly recommend them to anyone looking to adopt a cat.

These guys are such a tiny team of volunteers who care so deeply about the cats they save, protect and rehome. They are kind, helpful, and dedicated. And given the size of the operation, I think they do a brilliant job of caring for the cats they can

We had a great experience adopting from Feline Friends London. Ellie was really helpful and listened to ensure she understood our circumstances. We weren't sure whether to adopt an older or a younger cat but following her advice we ended up with an adorable kitten who we couldn't love more! The whole adoption process was really easy and we would recommend Feline Friends to anyone who is a responsible cat person.

I adopted my beautiful Siberian through FelineFriends. From the first moment, Ellie was professional and gave great advice for managing the process of bringing our new beautiful lady home. It took her a while to start trusting us, and Ellie was on hand to give advice and comment on countless photos. They handled her sterilisation and vaccinations very well through a local vet. Ellie also stayed involved include through advice on getting our cat a kitten friend which has worked so incredibly well. So overall great advice from choosing our beautiful lady, to socialisation, and medical care they were so supportive.

Thanks to Ching, I was able to adopt a gorgeous black kitty who just so happened to have lots of traits I was looking for (indoor-only, older cat, chilled out and cuddly).

I applaud the staff for doing their due diligence to check the home is safe for the cat. However, I spent a significant amount of money to make sure my upper balcony was catproofed. Of course, I was happy to spend that money to ensure the cat's safety, but I felt it was a little overkill given that the cat was specified to be an indoor cat. This delayed the adoption process quite a bit, but it was all worth it to adopt my beautiful cat!

That being said, the fosterer was absolutely lovely, willing to answer any questions even after adoption, and clearly had taken great care of the cat before passing her onto me. Ching was professional and communicative, and a lot more responsive than Battersea/LICK, who I heard crickets from. Thank you very much Ching.

Ching is truly dedicated to the work and ensuring that rescues are given the best chance to finding a good home. I was able to get matched with the most perfect cat after spotting him on the Feline Friends website. Would highly recommend this charity.

I have been fostering for Feline Friends since January of this year. Barbara and her team, especially Camille and Fiona, have offered excellent support. We recently fostered 2 kittens who were abandoned - they were successfully secured a forever home to loving owners. This is due largely to the vetting process conducted by Feline Friends. It’s been very gratifying to be part of this community.

Rated 5 out of 5 stars
Professional, Caring and experienced charity
I have been fostering with Feline Friends London for the past eight months, and it has been a wonderfully rewarding experience. Barbara, who runs the charity, is incredibly dedicated, caring, and always available to offer support and advice whenever it is needed.
Every rescued cat is welcomed into a loving home environment where they are cared for as part of the family. This gives each cat the individual attention, affection, and socialisation they need to thrive while waiting for their forever home. All the volunteers are connected via WhatsApp (there nearly 200 in the group) where we can share knowledge and advice and this support is invaluable.
What stands out most about Feline Friends is how deeply everyone involved cares about the animals. The cats’ welfare is always the top priority, and no effort is spared to ensure they receive the very best care. All veterinary checks and treatments are carried out thoroughly, and the team is knowledgeable, experienced, and genuinely compassionate.
It is a privilege to foster for an organisation that puts so much heart into everything it does. Seeing the difference they make to the lives of so many cats is incredibly rewarding. I cannot speak highly enough of Feline Friends London and would wholeheartedly recommend them to anyone considering fostering or adopting a cat.

We had a great experience. So easy to adopt our lovely cat and communication was very good from Kate throughout. We were asked to show our home on a video call which I don't think is a bad thing, considering they need to know these cats are going to safe, good homes. We arranged collection of our cat with the foster parent which was very easy and straightforward. We would really recommend Kate's services! Judging by the other reviews, we're very glad we managed to avoid Barbara as that could have been a different experience!

Feline friends have been amazing throughout mine and Luna’s adoption process. From the start, there was the care to make sure my living environment was suitable for my new cat. Detailed plans were agreed upon for Luna’s safety and comfort at home. It’s was a really nice touch to meet and speak with the re-homing team beforehand via WhatsApp. Once I went to meet Luna for the first time, the adoption process was super easy and simple. Luna and I are very grateful to all the team at Feline Friends. Keep up the great work.

The most wonderful experience
The most wonderful experience! The rules are strict but it's understandable that the owners or fosterers want the cats to find the best and safest forever home. Very kind, friendly and professional team. Really lovely charity doing a fabulous job. Well done Feline Friends London!

Feline friends have helped me a lot over the last couple of years. First trapping a cat who had been coming to my garden for months and now is my beloved lap cat, and then find good foster and forever homes for the many strays in my area.

Please know that there is a massive stray cat crisis in London and charities are doing their best to help them.

What an awful organisation! AVOID!!
Enquired about adopting a cat. We live in a 4 bedroomed detached house down a country lane. Our cat sadly passed away after having him for 14 years. He had a loving caring secure home and we all miss him.
I found this charity online and wish id read the reviews.
They are not interested in you adopting a cat. They are interested in where you live and then want to have a zoom call about your property to see if your suitable. They'll probably ask what your household income is next!
I think this is an invasion of your privacy. We live in a beautiful rural area. We were prepared to go to London and meet the staff and cat.
However, I was emailed to inform us that we are unsuitable to adopt as we don't like their criteria.
It looks like we're not the only ones to have this problem with this charity.
What a shame. I feel sorry for the animals. What hope do they have?
Who ever is running this should step down. I would not consider donating any of my money to this organisation.

Barbara Reed is a rude, dismissive, horrible person. She refused to help with a stray in 2018 and passed the problem onto me, I took the cat in and gave it the best final years of it's life. She helped on one occasion when my cat had gone missing and she lent me cameras and a cat trap. She would not lend me a cat trap when my friend and neighbour died and I tried to take his cat in, instead she got as much info as she could out of me, and took it herself after many weeks of it remaining homeless. In the latest episode she said she would re-home an aggressive cat that was bullying the owners other cat. She asked me to get it neutered and keep it in for two weeks, which I did, then left it with me for 4 months. It terrorised my own cat to the point she pooed herself under the sofa, too afraid to come out to use the litter tray, yet Barbara still tried to blame me, then accused me of animal cruelty online because I was desperate to save my own cat by then. She has a terrible attitude and puts people off phoning her. Sadly this reflects on all cat charities. It only takes one more bad attitude from another charity and people give up ringing them for help.

I made an enquiry about 2 indoor cats, one cat I had seen on the website for months because it was over 13 years old and black. My application was rejected because I lived almost 9 miles from a busy road when I complained my application was then rejected because I live 5 mins walk from a railway track. They didn't even check the inside of my home. 2 weeks later the cat is still showing as available on their website. Such strict criteria applied for indoor only cats is not benefiting animals that need loving homes.

I’m very disappointed with my experience contacting Feline Friends London.

When I reached out regarding a vulnerable cat, I was met with a rude and dismissive attitude from Barbara.

People who contact rescue organisations are usually trying to help animals in stressful situations, and a little patience and courtesy would go a long way.

Based on the way I was spoken to and the lack of empathy shown, it did not feel like the welfare of the cat or basic kindness was a priority during our interaction.

Sadly, the experience felt unprofessional and unwelcoming at a time when guidance and support were needed.

Strongly discourage adopting through this charity. Communication was dismissive and unprofessional. My email was clearly not read in full; instead, I received a generic, copy-and-paste response that didn’t even address what I had written. The tone came across as rude, defensive, and unnecessarily ego-driven, which was disappointing and frustrating during what is already a stressful process.

My experience with Feline Friends has unfortunately been very negative. Throughout my interactions, I consistently felt that the team was overwhelmed and under-resourced, and this affected both communication and professionalism. Several volunteers, including Barbara, often expressed being overworked, and I frequently felt dismissed or belittled during conversations.

These issues made me concerned about the organisation’s capacity to manage the number of cats in their care. In my case, important tasks—such as sending necessary medication—were delayed for weeks, and I was given conflicting or unclear information about the cat we were fostering, including its age and what support would be provided. I also felt that financial responsibilities weren’t communicated transparently.

It’s disappointing, especially because we joined as fosters intending to support the charity. Instead, the interactions left me questioning whether the organisation currently has the resources or structure needed to ensure consistent care for the animals and a supportive environment for volunteers. I would seriously consider all of this before working with them again, as the way the organisation is currently being run has left me feeling sad and uncomfortable

Spoke to the owner of Feline friends about a local sick cat over the phone and she was rude, after researching her company it's clear how unprofessional the business is but she deletes all complaints and doesn't allow Google reviews.