Felinefriendslondon Reviews 

41
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly staff for their incredible helpfulness and genuine dedication throughout the entire journey. People deeply appreciate the thorough guidance, excellent communication, and continuous support provided while welcoming a new cat into their homes. Some reviewers were not happy with communication issues, mentioning delayed responses, unhelpful messages, or an unprofessional attitude from certain staff members. Others felt that the adoption criteria and vetting requirements were excessively strict, making the overall process feel unnecessarily long and difficult. A few individuals also experienced frustrating interactions where they felt dismissed or unsupported during stressful times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that the volunteers are friendly,... See more

Service

Reviewers highlight positive aspects of service, noting that the entire adoption process is smooth,... See more

Product

Users describe positive interactions with product, noting that the 5 weeks free insurance and offer for free... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that staff members are responsive,... See more

User experience

Clients share positive opinions on user experience, describing the overall adoption process as smooth, well... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been fostering for Feline Friends since January of this year. Barbara and her team, especially Camille and Fiona, have offered excellent support. We recently fostered 2 kittens who were abando... See more

Rated 5 out of 5 stars

We were very impressed by the thorough vetting of our house and garden to ensure it was suitable for our new family member (who is a delight). The adoption was very easy with the help of Ellie.

Rated 5 out of 5 stars

Absolutely amazing, they communicated well with me throughout the process but also found my cat a lovely experienced owner who I was very much happy with. FelineFriends was the only charity that was a... See more

Rated 5 out of 5 stars

our beloved elderly cat died in november 2025. it didn't take us long to realise that our grief was one thing, but the emptiness in our home was another - and the only thing that would help us heal wa... See more


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4.2

Great

TrustScore 4 out of 5

41 reviews

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4.2

All reviews

(41)

41 reviews in the last 12 months

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