Fenwick Reviews 

At the York Branch an employee was extremely rude, she wasn’t understanding and did not show great customer service, when i went back a different employee was there and she was much nicer when i explained the situation that had occurred before, she checked me out and I payed, i think the encounter with the first employee was extremely unprofessional and rude.

Lovely! Beautifully wrapped and good discount. Fast delivery :)

As always great choices and prices. What stood out was the great action taken by Nicola in the customer services department. A mistake was made my end with the delivery address which I didn't notice. When I did I emailed in and Nicola was amazing at making sure it was corrected and kept me informed all the way. Amazing service.

It was the wife's 60th birthday abd we were staying at a York hotel
In our rush to get sorted in the Saturday the makeup bag was left at home
Sunday dinner for the family had been booked in secret so no chance of being brought over
We called jn Fenwick in the yorvik area of York and she was looking for some makeup to put her on the Charlotte Tilbury stand
The young assistant didn't hesitate and said she would do her makeup
She saved the day without hesitation
Unfortunately my memory didn't register any names but amazing staff
Our heartfelt thanks for saving the day at such a special time
Thankyou thankyou 💓

Easy online ordering. Good delivery time and a cheery couriter too.

I have received excellent customer services via telephone and then a full follow up via emails regarding my refund.

Ordered cCharlitte Tilbury make up items for my daughters weeding this week

All items arrived beautifully wrapped in tissue with a free Jo Malone perfume sample thrown in

Thank you Fenwicks for lessening my pre wedding stress ❤️

Excellent delivery of garden furniture by Mark E and Micky, extremely friendly, professional and helpful. They made sure the furniture was set up in place in the garden.

I like this company because of vast verity of brands, which all have great products. I enjoy shopping with fenwick.

Ordered on line for pick up at my local store. Well packaged and transaction went very smoothly from start to finish. Everyone involved did what they had to do to get my package to me. Saw originally in Tunbridge Wells store and by the time I ordered it the price had come down.

Hi, I want to thank all of the first aid staff at Fenwick in Brent Cross, especially the gentleman at security on the first floor car park who helped me on Wednesday evening. I closed the car door on my finger and he called the first aid staff who came and immediately helped me. I want to say thank you to all those who have helped me.

I shopped with Fenwick online and Ordered a Ralph Lauren Polo t-shirt. The order arrived quickly within 2 days even though it was standard delivery. My t-shirt was beautifully wrapped in tissue paper with the Fenwick green and white striped colour theme. There was a card thanking me for my purchase and hoping i will be pleased with my purchase which was a nice touch. This company takes pride in how they present the items appreciating custom which is quite rare these days. I will definately shop with Fenwick online again

Cancelled my order without reason the day after I placed it. Would have been nice to have a customer service rep reach out and explain the reason behind the cancellation but no one did and they expect me to go and chase them up for an explanation.

Ordered my partner a dress for a special occasion.

Arrived quick enough but didnt fit.

Returned.

No refund, no refund update, no way to track refund.

Rung into customer service who say they send auto emails to update you which is why you should sign up with us and get a proper account like.

They dont send a thing so still waiting for refund as the woman just said to wait.

Couldnt even have been bothered to even ask the order no or even try help.

Temu-service on a largeny Fenwick budget.

Disgusting.

No invoice with package.
No information regarding returning item.
Poor after sales service.

Bought clothing & household - very pleased with the quality of both - delivered on time - easy to use website - very pleased customer.

Placed an order for some Coach sunglasses and a Tonie character for my son. Really fast delivery and so beautifully packed. Got a complimentary sample too which was unexpected and lovely!

Sunday 2nd August - still no call ! Shabby!
And this week I was in your Brent Cross store - spent 20 minutes or so in the handbag department and about the same in ladies fashion. Not one associate said hello - or smiled or asked if I wanted any help - appalling customer service! Perhaps you'll be going the same way as your Bond Street store 🙄!
Lovely gift box just arrived - thank you Fenwick! Still wouldn't mind that phone call: I'm available most of the day tomorrow..
Thursday - 16th July - following this review exchange - I had a call from Fenwick. The nice lady apologised and said that to make amends they were sending me a gift and that someone would call me back to discuss the issue. Great I thought! But - unsurprisingly - no call and no gift! And it's almost a week later!! Further proof - if it were needed of the dreadful Fenwick customer service!!
What on earth is wrong with Fenwick!
Read what you wrote to me. So - as you asked - I emailed your Customer Service with my contact information and hours suitable for me - and the reply I got says:
Thank you for reaching out! (Then gives your opening hours ). A member of the team will respond to your enquiry within 48 hours.
I DON'T have any enquiry - YOU asked to speak to me!
So I can only reiterate - absolutely hopeless customer service!

Brent Cross store: still can't get it's act together!
Dreadful customer service!
Ladies fashion: hardly any staff. One person dealing with a customer who was paying. I wanted to try on an item that was security locked. So I -politely - asked if there was someone else who could help me. I was ignored an waited about 6 to 8 minutes for her to come to help me - that's far too long Fenwick!
You're busy - because virtually everything is on sale - you need staff to maximize your sales. Long queue for the changing room :(
And my favourite: in perfume and make up Dept - salespeople talking to each other and IGNORING customers: rude at best!

Just been in the newcastle store, theres a queue at the womens changing rooms and they wont open the 'designer c/r' no wonder half the time the place is empty.
Had an arm full of dresses, handed back to the sales person
It'll be a trip to Edinburgh after all at one time Fenwicks was a destination store 🤷‍♀️

Outstanding Customer Service from Karan - Online Dept.

I contacted Fenwick's online customer service and had the pleasure of speaking with Karan.
She listened patiently to my issue and made a very generous exception for me, which I truly appreciated. Her professionalism, empathy, and genuine willingness to help turned what had been a stressful experience into a very positive one.
Karan is a real credit to Fenwick. Excellent customer service can make all the difference, and she went above and beyond to ensure a great outcome. I hope her outstanding service is recognised, as she is exactly the kind of employee every company should value and retain.
Thank you again, Karan.