Visited Fenwicks to do lots of shopping on a brief visit. Loved the store but we had a small dog with us & none of the cafes allowed dogs so we had lunch elsewhere. So many places are dog friendly... See more
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Review summary
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Package arrived within timescale but considering it was a shirt costing £250 I was not happy to see it was literally packaged in a plastic bag , thrown in the back of a delivery van, luck more than ju... See more
Company replied
I wish we had a Fenwicks in Scotland! Their customer service is exemplary and my deliveries have been fast-tracked and on time each order. One purchase was too big and the customer service team sear... See more
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I was after a Damson Madder Lou jacket and there were product details and returns information on the site. Fenwicks is a well established company and, as this was my first time of ordering online from... See more
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Company details
Information provided by various external sources
Brilliantly British in style and spirit, Fenwick is the department store of note for shoppers of exceptional taste since 1882.
Contact info
39 Northumberland St, NE1 7AS, Newcastle-upon-Tyne, United Kingdom
- 0800 783 1783
- customerservice@fenwick.co.uk
- www.fenwick.co.uk
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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No air con in heatwave!they used to…
No air con in heatwave!they used to turn on the air cons last few years but not this year.Employees were all sweating not willing to approach which is understandable nobody wants today work under that inhumane conditions.Horrible shopping experience,
July 10, 2026
Unprompted review
Reply from Fenwick
Dear Anne
Thank you for taking the time to leave your review.
We would like to discuss this further with you. Please can you provide a suitable contact number or email address, and if there is a preferred time to contact you to customerservice@fenwick.co.uk. Please also quote TP Review.
Kind regards,
Fenwick Customer Service
Received a bottle of Creed Queen of…
Received a bottle of Creed Queen of Silk opened the box to find the box inside to be crushed
Not happy as this is for a gift!I have taken photos but don’t know where to submit them to
July 9, 2026
Unprompted review
Reply from Fenwick
Dear Linda
Thank you for taking the time to leave your review.
We would like to discuss this further with you. Please can you provide a suitable contact number or email address, and if there is a preferred time to contact you to customerservice@fenwick.co.uk. Please also quote TP Review.
Kind regards,
Fenwick Customer Service
Purchased x2 of the Studio William…
Purchased x2 of the Studio William Mulberry cutlery set as they were half price. I thought great what a bargain and immediately purchased. Got an email saying they only had one in stock at the warehouse despite the website letting you buy up to 9 in quantity. I don’t think anyone actually checks the stock inventory and keeps it up to date. Have had one refunded and now will need to look elsewhere as it’s a gift for someone for a new home. I’ve had no compensation as a result and my order was delayed to be dispatched for two days because they couldn’t figure out if it was in stock or not. Do better Fenwick.
July 9, 2026
Unprompted review
Reply from Fenwick
Dear Sammy
Thank you for taking the time to leave your review.
We would like to discuss this further with you. Please can you provide a suitable contact number or email address, and if there is a preferred time to contact you to customerservice@fenwick.co.uk. Please also quote TP Review.
Kind regards,
Fenwick Customer Service
Online ordering a joke !!
As per lots of other similar reviews, order gets cancelled as they say they have zero stock of item, after saying they have stock at point of ordering.
They must have useless logistics software as this is obviously a recurring problem as seen by other feedback.
I won’t waste my time ordering from them again.
Oh yeah , the telephone customer service is rubbish too.
July 9, 2026
Unprompted review
Reply from Fenwick
Thank you for taking the time to leave your review.
We would like to discuss this further with you. Please can you provide a suitable contact number or email address, and if there is a preferred time to contact you to customerservice@fenwick.co.uk. Please also quote TP Review.
Kind regards,
Fenwick Customer Service
Unreliable! Don't waste your time! They will not deliver!
I ordered a sofa in the sale. My order was confirmed. A few weeks later I contacted Fenwick to ask about a delivery date. They sent an email to say it would be delivered in late October. The supplier sent me an invoice. A week later I got an email saying that I had cancelled the order. I contacted Fenwick who said the item was out of stock! So Fenwick has cancelled the order! What a waste time. Why they didn't just say it was out stock in the beginning?
July 7, 2026
Unprompted review
Reply from Fenwick
Dear Torquil
Thank you for taking the time to leave your review.
I can see this case is being dealt with .
Kind regards,
Fenwick Customer Service
Reply from Fenwick
Hello Andrea
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Ordered the items on Saturday
Ordered the items on Saturday, late afternoon, and they were here before lunchtime today, Monday. Fenwick were the best price online for the items wanted and have not let me down. Great service from both Fenwicks and Evri!!!!!!
July 6, 2026
Unprompted review
Reply from Fenwick
Hello Eleanor,
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Online order.
Ordered online it was very straightforward and I received the goods within 2 days of ordering. Happy with goods and very happy with the online service. 10/10.
June 30, 2026
Unprompted review
Reply from Fenwick
Hello Antonia
Thank you for taking the time to share your amazing experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Great experience and delivery
Great website experience, delivery was quick and item beautifully packaged. So used to receiving items chucked in a box but the Fenwick parcel was beautifully wrapped with a thoughtful sample and it made such a difference- deliveries from Harrods and Selfridges have not been anything like this. Delivered by the mainly reliable DPD which also helps. Well done to Fenwick for standing out against competition.
July 1, 2026
Unprompted review
Reply from Fenwick
Hello ,
Thank you for taking the time to share your amazing experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE.
Update: They agreed to reimbursement of the portion of the order stolen. This then had to be chased two weeks later because they did not file the refund as stated. I will never order from here again.
They stole half my order - a large order of Chanel makeup - and are claiming all of it was sent. There are clear discrepancies between the CCTV “proof” they have provided, this is not my parcel. The parcel came un-tampered, so this is not the fault of the courier. The box came with padding in it because there weren’t enough items in the box, proving that this was not filled as it should have been. It also did not come with a delivery note, suggesting items were stolen from the order. I will be filing a court claim, this is absolutely appalling.
July 1, 2026
Unprompted review
Reply from Fenwick
Dear Customer
Thank you for taking the time to leave your review.
I can see this case has been dealt with and resolved .
Kind regards,
Fenwick Customer Service
Brilliant online service
Brilliant online service - easy to order, quick delivery, well presented nicely wrapped packaging. Much better than John Lewis
One way to improve would be to build an app
July 1, 2026
Unprompted review
Reply from Fenwick
Hello Craig
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Rapid shipping
Rapid shipping, great price and authentic product! Overall a wonderful experience. Would definitely recommend the fenwick online shopping experience.
June 30, 2026
Unprompted review
Reply from Fenwick
Hello Naeha
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Fenwick have a good choice of men’s…
Fenwick have a good choice of men’s clothes at discounted prices. I ordered a Gant Oxford shirt which was of a high standard and superb value. Communication is excellent and my order came in a short space of time.
I shall definitely use Fenwick again as I would recommend them.
June 30, 2026
Unprompted review
Reply from Fenwick
Hello James
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Ordered online
Ordered online, delivered to my local Fenwick store. Beautifully wrapped in Fenwick tissue paper as though I had bought in-store. Even used some of my Fenwick points to purchase.
June 30, 2026
Unprompted review
Reply from Fenwick
Hello Kay,
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Reply from Fenwick
Hello Louisa
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Purchased a pair of le specs…
Purchased a pair of le specs sunglasses. Product was well packaged and came within a day. Perfect service.
June 26, 2026
Unprompted review
Reply from Fenwick
Hello Angel
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Beautifully presented, lovely quality
I ordered a pyjama set (Pink Printed Stripe Wide Leg Pyjama Bottoms and Top) online from Fenwick (Brent Cross) and couldn't be happier. The packaging was excellent — the item arrived perfectly and beautifully wrapped, which made it feel like a real treat to open. The pyjamas themselves are gorgeous: silky-soft cotton that feels lovely to wear. Excellent service from start to finish, and I'd happily order again.
May 29, 2026
Unprompted review
Reply from Fenwick
Hello Ann,
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
Fenwick is the only seller that…
Fenwick is the only seller that requires ID proof for non-alcoholic Saicho sparkling tea. Totally absurd, inconvenient and violating privacy.
May 13, 2026
Unprompted review
Reply from Fenwick
Dear Elsa
Thank you for taking the time to leave your review.
We would like to discuss this further with you. Please can you provide a suitable contact number or email address, and if there is a preferred time to contact you to customerservice@fenwick.co.uk. Please also quote TP Review.
Kind regards,
Fenwick Customer Service
AVOID SHOPPING HERE!
AVOID SHOPPING HERE!
I have brought and spent thousands in this store. I buy all my Gant clothing from their.
I had a pair of shorts that ripped on second wear, i took them into store and they could see on my account I spend in their monthly. They refused to help or sort the issue, i only wanted an exchange. Staff were rude and no help at all. Had to go via head office in the end.
Not worth the stress, wont be going back there!
Go to John Lewis instead!
June 26, 2026
Unprompted review
Reply from Fenwick
Dear H Watson
Thank you for taking the time to leave your review.
I can see this case is being dealt with .
Kind regards,
Fenwick Customer Service
EXEMPLARY…
FANTASTIC PRODUCT. GREAT VALUE. FASTEST DELIVERY, placed order at 13:27 on 25/6/26, and received at 15:27 on 26/6/26
EXCELLENT CUSTOMER COMMUNICATIONS.
June 26, 2026
Unprompted review
Reply from Fenwick
Hello Mr Tran,
Thank you for taking the time to share your positive experience and your recent order and delivery with us .
We will be sure to pass on your feedback with the management team instore.
If you need further assistance, please do not hesitate to let us contact us.
Thank you again for shopping with us and we hope we can welcome you back soon.
Fenwick Customer Service
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