I ordered a few pieces online and everything arrived in perfect condition. One piece was a bigger size than I needed, but the return process was super quick and easy. I chose to pick up my order from... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products, my new go too place to shop without question. However, delivery across a weekend is a bit wanting for the charge of delivery. Ordered friday morning but arrived monday, no deliveries... See more
Easy and transparent website. Goods were dispatched when they were supposed to be and packaged really well to avoid potential loss or damage to the items. Great variety of high quality products in a... See more
Company replied
What I love about shopping at FETCH is you can order online for a pickup in store and collect it a few weeks later. I was recently on holiday and found a few items I wanted to buy. I placed the... See more
Company replied
Company details
Written by the company
FETCH is the UK and Europe's Leading Gay Lifestyle Superstore. Born in November 2017. The idea was simple, to bring everything fashion, fetish, fun under one roof. We wanted to create a store that had something for everyone, that was inclusive and put the customer first. At a time when many retailers were closing their doors, we saw the opportunity to create a brand experience unlike any other. Putting it simply, we made FETCH Happen.
Contact info
Arch 6 Voltaire Road, Clapham, Sw4 6DH, London, United Kingdom
- 020 4539 8992
- Info@fetchshop.co.uk
- www.fetchshop.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great clothes that fit exactly how I…
Great clothes that fit exactly how I wanted them to fit. Will be buying more!
February 25, 2026
Reply from Fetch
Hi Jacek
To hear you are going to shop with us again makes the team very proud.
Thank you for your review 👍🏻
Excellent sale
Excellent sale, great range of products and helpful staff. Thank You Fetch
February 24, 2026
Reply from Fetch
Hi MINTY
Thank you…. For an excellent review on your experience of shopping with FETCH 😍
Reply from Fetch
Hey David
Great review !!! Thank you :-))
Reply from Fetch
Hi Customer
Fantastic 5⭐️ review !!! Thank you :-))
Great all round
Received order really quickly, items very sexy, good fit, true to size. Amazing price well done guys
February 7, 2026
Reply from Fetch
Hey Philip
Loving your review and always pleasing to hear purchases are very sexy, good fit and true to size….
Thank you and look forward to you shopping with us again soon 😍
Reply from Fetch
Hi Ashley
We really appreciate your review…. Thank you :-))
Very friendly and efficient team
Very friendly and efficient team. They helped me when I had an issue with an order and helped rectify it immediately (user error). Super quick delivery and of course discreetly packaged
February 8, 2026
Reply from Fetch
Hi Stephen
The team are always here to help and advise in any way we can and appreciate your comments.
We look forward to you shopping with us again soon 😊
Prompt service and good value
February 7, 2026
Reply from Fetch
Hi Colin
Great 5⭐️review …. Thank you 👍🏻
Constantly great fast service and great…
Constantly great fast service and great prices to be had x. And they send you love hearts x
February 8, 2026
Reply from Fetch
Hi Stephen
Thank you for taking the time to review your experience of shopping with FETCH..
(Your comments are fantastic for the team) also we all need a little bit of love 😘
Reply from Fetch
Hi Gary
Thank you for taking the time to write a review it means a lot to the team 😍
Reply from Fetch
Hey Lloyd
Fantastic !!! Thank you 👍🏻
A shop you can trust
Quick shipping, excellent packaging, excellent customer service.
February 2, 2026
Reply from Fetch
Hi Jean-Francois
The comments in your review and 5⭐️ are really appreciated.
Thank you :-))
Reply from Fetch
Hi Shawn
Great 4⭐️ review …
Thank you, and we would appreciate any feedback that would make sure we get those 5⭐️ next time. ☺️
Incorrect product specifications…
Incorrect product specifications meaning the toy was not much use and a waste of money.
February 3, 2026
Reply from Fetch
Hi Ashley
Thanks for taking the time to leave a review.
We don't seem to have had any contact from you at all regarding your order. We are here to help 7 days a week by email, chat or phone f you need to discuss any issues with your purchases.
I've checked the product descriptions on the items in your order and they are both accurate and reflect the details provided to us by the manufacturer.
Excellent delivery schedule
Excellent delivery schedule, and nice surpise addition to the delivery too
January 31, 2026
Reply from Fetch
Hi Tim
Excellent review !!! Thank you :-))
Good experience with Fetch
Good experience with Fetch. The website is easy to use and has a good range of products. My order arrived quickly and was well packaged and discreet. Prices are reasonable and everything was as described. Would use again.
February 2, 2026
Reply from Fetch
Hi Josh
Thank you for writing such an informative review.
Reviews like yours mean a great deal to the team and are really helpful to us and future customers.
Cheers Josh 👍🏻
Great selection and qualit.
Great selection and quality of products, Extremely fast delivery!
February 2, 2026
Reply from Fetch
Hi Jack
Loving your review and comments… thank you 🤩
Reply from Fetch
Hey Martin
Great 5⭐️ review !! Thank you :-))
Very helpful staff
Very helpful staff, went above and beyond to find the best suitable attire. Highly recommend this place 😀
January 30, 2026
Reply from Fetch
Hi Kojo
Thank you for your review.
The team are always more than happy to help.
Look forward to seeing you again soon Kojo ☺️
Outstanding 5 ⭐️⭐️⭐️⭐️⭐️
This company is just outstanding for the UK in comparison to others that sell the same in the UK. You order something and it’s delivered next business day more or less. Where other companies it takes forever if you get your order at all. They inform and contact you if something is out of stock or if it’s not delivered to the right address they care and try to make it right. Returns are not as difficult and drama full as it is with some of the other retailers in this sector. The effort they making for customer service is five star. Thank you for being the best. 5 ⭐️⭐️⭐️⭐️⭐️
January 27, 2026
Reply from Fetch
Hi Andreas
WOW !!! What a fantastic 5⭐️ review…..
The team really appreciate your review and comments
Our aim is always to offer our customers a 5⭐️shopping experience with FETCH ,we are always here to help and advise in any way we can.
Reviews like yours really impact on our team!!!
Thank you Andreas and we look forward to you shopping with us again soon 😍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.